Ritchie Carreon
MANAMA
Summary
Objectives: To be able to obtain a career position that will utilize skills and knowledge in to assist the company in achieving its goals as an integral part of its success
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
OFFICE SUPPORT Representative
INFONAS W.L.L
manama
08.2016 - Current
- Performs various basic administrative duties
- Serving beverages to the guests or staff
- Handling electronic files and papers, greeting visitors
- Disseminating information through telephone, websites, mail services, and e-mail
- Organizing and maintaining electronic and paper files and managing projects
- Answering telephone, direct, screen calls, taking and relaying messages
- Maintaining and devising office systems, including filing, data management etc
- Providing information to callers, greeting persons entering organization and directing individuals to correct destination
- Monitoring the use of equipment and supplies within the office
- Dealing with queries or requests from the visitors and employees
- Coordinating the maintenance and repair of office equipment
- Assisting other administrative staff in wide range of office duties
- Collecting and distributing couriers or parcels among employees and opening and sorting emails
- Delivering facsimiles and transmitting them, and performing any related internet search tasks
- Updating appointment calendars, creating travel vouchers, performing word processing, basic bookkeeping, and filing
- Helping the receptionist, secretaries, or other administrative assistants in performing their duties
- Proper Receiving, handling, dispatching and checking of shipment from/to vendors/suppliers/customers
- Maintaining a well-place store, inventories and proper arrangement of its items
- Utilizing space and its coordination inside the store
- Proper lighting ventilation
- COMPANY: Waffle Meister(service staff/crew)
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Screened visitors and issued badges to maintain safety and security.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Troubleshot copy machines and printers and scheduled service as needed.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used Microsoft Word and other software tools to create documents and other communications.
- Delivered services to customer locations within specific timeframes.
- Developed team communications and information for meetings.
- Monitored company inventory to keep stock levels and databases updated.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
Service Staff
Wafflemeister
Muharraq
06.2015 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Process payment by cash, check, and credit card payments using cash registers and digital systems
- Respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed
- Use various selling techniques to suggest additional purchases and upsell to customers
- Keep work areas, such as food preparation areas including
- Stock work proper accounting, inventories, wastages , cleanliness of the storeroom
- And customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low
- Greet customers who enter the business and answer phone calls from customer
- Assist with food prep and cooking to fill customer orders
- Serve food to customer
- Receiving of deliveries and proper stowage and arrangement(FIFO) of food and non food items .
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Communicated professionally with colleagues, freelancers and clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Wait Staff Member
THIMAR REEF COMPANY
manama
07.2014 - 08.2015
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Observed safety and loss prevention procedures to adhere to universal precautions and infection control guidelines.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
SERVICE MAN/WAIT STAFF
FINE FOODS CATERING
manama
06.2012 - 06.2014
- ALL AROUND)
- SITRA BAHRAIN Tel : (+973) 17456500
- LOCATION, (AWALI CLUB)/, MUHARRAQ)/LE MONDE(MUHARRAQ
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Collected orders and relayed them to bartenders quickly and accurately.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Answered customers' questions, recommended items and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
RETAIL SALES ASSOCIATE
LULU HYPERMARKET
manama
06.2008 - 06.2012
- (CHILL AND DAIRY)
- DANA MALL, MANAMA BAHRAIN TEL, Greeting customers
- Increasing in store sales
- Maintaining sales floor appearance
- Cross-selling products
- Directing customers to merchandise
- Promotions ordering and coordinate with other merchandisers
- Store room maintenance back orders expiry damages handling
- Proper Receiving of good/merchandise including B.O, quantity, damages
- Proper arrangement of the store room, and arrangements of gondolas.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked with loss prevention in monitoring shopper behavior.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Issued receipts and processed refunds, credits or exchanges.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Increased sales and customer satisfaction through personalized servicing.
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Developed and actualized customer service initiatives to decrease wait times.
Batcher/Mixer
Cayuga Manufacturing Corporation
05.2004 - 09.2004
- Prepared and built food items according to standardized recipes and directions.
- Broke down, cleaned and sanitized work stations at end of shift.
- Re-blended partial drums or bags for batches before being moved.
- Performed hand adds, bulk batching and weighed ups batching functions.
- Operated bulk batching systems following safety rules and procedures .
- Crushed and weighed raw materials for batches.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Cleaned and organized batching and raw materials area.
Food Handler/stock clerk
Andoks Litson Manok Corporation
07.2002 - 01.2003
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Used culinary and cutlery tools to prepare foods for cooking or cold dish presentations.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Recommended changes to help increase team productivity and align menu more closely with customer preferences.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained high customer satisfaction levels by preparing orders accurately.
- Checked and logged food temperatures every hour.
- Planned and organized food preparation activities from chopping ingredients to plating.
- Organized and re-stocked various stations and self-service items.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Coordinated and oversaw food handling following procedures and sanitation standards.
- Prepared food orders to support waitstaff and other team members.
- Packaged and stored food products following proper handling and preservation methods.
- Guaranteed customer satisfaction by quickly delivering orders.
- Transferred supplies and equipment between storage and work areas to support food preparation.
- Monitored and maintained required food temperatures for safety.
- Measured, mixed and cooked ingredients following directions and nutritional restrictions.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Distributed food during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Merchandiser/Store Clerk
Ever Commonwealth Corp
12.2001 - 05.2002
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information and pricing.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Planned and coordinated product availability for advertising and promotion purposes.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Updated merchandise pricing to match new values and special promotional rates.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Worked with customers to pack items according to specific desires and requirements.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated manuals to reflect amending of rates, rules or regulations.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Compiled reports of cost factors such as labor, production and equipment.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Received new stock and input values into computer system.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Interacted with guests in friendly and knowledgeable way.
- Managed timely and effective replacement of damaged or missing products.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Supervised and trained new staff in performing census.
- Developed plan-o-grams and layouts that maximized sales.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pre-assembled containers to be easily selected by packing associates.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Checked product levels and recommended new purchases.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Kept work areas neat, clean and free from debris.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Greeted customers and directed to requested products.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
- Stocked shelves to match planogram images and instructions.
- Stocked designated items on shelves, end caps and displays.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Creatively explored and recommended new revenue drivers based on analyses of revenue streams, profit levels and changes in inventory.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Prepared and checked outbound shipments for accuracy.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Recorded daily activities for inventory control.
- Picked and packed order items.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Followed orders precisely for correct items, sizes and quantities.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Completed inventory accounts to keep records current and promote accurate ordering.
Sales Utility Clerk/Store Clerk
Ever Plaza Inc
04.2001 - 09.2001
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
warehouseman
Sentinel Plastic Corporation
02.2000 - 08.2000
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Followed verbal and written instructions to properly move and ship products.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Stock/Quality Controller
Chow king Food Corporation
04.1999 - 09.1999
Education
Associate of Arts - Merchant Marine Science
PMI Colleges
Manila 06.1995 - 03.1999
Skills
Date of birth: November 09,1978 Blood type: Type O Weight:178 poundsundefined
Timeline
OFFICE SUPPORT Representative
INFONAS W.L.L
08.2016 - Current
Service Staff
Wafflemeister
06.2015 - 01.2016
Wait Staff Member
THIMAR REEF COMPANY
07.2014 - 08.2015
SERVICE MAN/WAIT STAFF
FINE FOODS CATERING
06.2012 - 06.2014
RETAIL SALES ASSOCIATE
LULU HYPERMARKET
06.2008 - 06.2012
Batcher/Mixer
Cayuga Manufacturing Corporation
05.2004 - 09.2004
Food Handler/stock clerk
Andoks Litson Manok Corporation
07.2002 - 01.2003
Merchandiser/Store Clerk
Ever Commonwealth Corp
12.2001 - 05.2002
Sales Utility Clerk/Store Clerk
Ever Plaza Inc
04.2001 - 09.2001
warehouseman
Sentinel Plastic Corporation
02.2000 - 08.2000
Stock/Quality Controller
Chow king Food Corporation
04.1999 - 09.1999
Associate of Arts - Merchant Marine Science
PMI Colleges
06.1995 - 03.1999
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