RUBY JEAN TAN RINON

Manama

Summary

Skilled in coordinating complex travel arrangements and handling ticketing for various transportation modes. Experience includes managing reservations, providing customer service, and resolving issues efficiently to ensure smooth travel experiences. Strong communication skills and adept at leveraging technology for booking and adjustments. Contributed to increased customer satisfaction through proactive problem-solving and attention to detail in previous roles.

Overview

years of professional experience

Certification

Work History

Ticketing Consultant

GOLD COAST TRAVEL & TOURISM

MANAMA

04.2018 - Current

Printed tickets and receipts for customers in a timely manner.
Resolved customer complaints regarding ticketing issues promptly and courteously.
Processed payments for tickets using cash, debit and credit cards.
Ensured that all ticketing policies were followed according to company guidelines.
Completed order transactions and generated travel documentation and detailed itineraries.
Provided customer service to patrons purchasing tickets for events.
Assisted with the set-up of ticket sales platforms.
Took reservations from patrons by phone or online.

Education

Bachelor of Science - Nursing

NORTH VALLEY COLLEGES FOUNDATION INC

KIDAPAWAN NORTH COTABATO

04-2009

High School Diploma -

NOTRE DAME OF MATALAM

MATALAM NORTH COTABATO

03-2004

Skills

Customer service
Customer relationship management
Effective communication
Customer support
Airline reservation systems
Airline ticketing procedures

Reservation management
Refund processing
Travel documentation
Rules clarifications
Reservation confirmation
Hotel booking

Languages

FILIPINO

First Language

English

Proficient (C2)