RUPAK KHADKA
Manama, Bahrain
Summary
Hardworking and reliable Restaurant Team Leader focused on going above and beyond to support team with winning attitude and desire to deliver exceptional dining experience. Highly Trained in Food and Beverage operation and offering top-notch fine dining experience abilities. Motivated to continue to learn and grow as high-end Luxury Food and Beverage professional. Focused on setting high expectations and raising service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Reef Boutique Hotel/ KHK Hospitality
Manama
2023.11 - Current
- Maintain knowledge and ensure compliance with Company's policies and standard service procedures.
- Supervise efficient upkeep of tools through proper usage of equipment and devices.
- Prepare documents and maintain adherence to departmental standards.
- Maintain adherence to departmental standards by preparing documents consistently.
- Ensure the smooth preparation of the restaurant side-stations, mise-en-place, and table set-ups to company's and the outlet's standards.
- Collect feedback from guests continuously and report it back to management.
- Work closely with the Kitchen and Stewarding teams and Outlet Cashiers to ensure a smooth-running operation
- Comply with hotel environmental, health and safety policies, and procedures.
- Professionally handle special dietary requirements and keep the Kitchen Sous-chef and Manager informed.
- Report any issues within the outlets to Housekeeping, Engineering, or Security, depending on their nature.
- Monitor phone calls to room service department and ensure timely resolution for the same.
- Monitor and ensure completion of orders, administer all maintenance projects, communicate with engineering staff for all repairs.
- Coach, train and develop the F&B service team, ensure good food and beverage knowledge, perfect Sequence of service delivery, and Company's values.
FOOD AND BEVERAGE CAPTAIN
Six Sense Zil Pasyon
Felicite Island
2022.04 - 2023.10
- Take reservations and communicate with team and kitchen
- Greet guest answer questions about menu selection and offered drink pairings
- Collaboration with chefs to enhance guest experience through professionalism and knowledgeable service
- Coach new service team members on table side preparations, deboning and flambéing
- Maintain cleanliness of overall dining room for outstanding dining experience to the guests
- Set table for basic and specialized services based on reservations
- Guide new staff in proper food handling storage use of service equipment sanitation and safety
- Maintain smooth and timely operations in preparation and delivery of Food and Beverage
- Engage with customers offering menu information providing suggestions and showing genuine appreciation for business
- Organized and executed monthly inventory inventories of silverware Chinaware and upholstery
- Developed staff work schedule based on forecasted occupancy while monitoring labor costs in accordance with budget.
RESTAURANT CAPTAIN
Four Seasons Resorts Maldives at Landaa Giraavaru
Baa Atoll
2020.01 - 2021.02
- Greeted all guests with smile and friendly welcome
- Entered orders and processed payments using Micros system
- Explained menu ingredients and cooking processes to manage customer inquiries
- Upheld high sanitation and safety standards while delivering and serving food
- Checked with customers to determine satisfaction and quickly rectify issues
- Addressed and resolved customer concerns quickly, working with management to fix complex issues
- Engaged customers in friendly conversation to build connections and increase satisfaction
- Offered guests dietary and allergy information to match special requirements.
WAITER
Jumeirah Burj Al Arab
Dubai
2017.09 - 2019.11
- Greet guest discussed special requirements took drinks order and build immediate positive connections with the guests
- Keep service area clean and stocked during service hour for efficient service while working on the floor
- Check identifications to enforce regulations for alcoholic beverages
- Prepare mise en place for the operation
- Collect credit card cash and gift certificate payments and dispensed change for cash transaction
- Decreased customer waits time by enlisting coworkers' assistance for multi order delivery to avoid it spilling or dropping food
- Keep up with the menu change to offer current and accurate information and help customers select optimal meal choices based on individual preferences
- Share knowledge of items and flavors enabling customers to make personal decisions based on taste and interest
- Maintain customer satisfaction with time table check-ins to acknowledge food and beverage quality and service efficiency
- Carry out complete opening and closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Schedule monthly inventories.
SERVER
Four Seasons Resort Maldives at Landaa Giravaruu
Baa Atoll
2015.08 - 2017.04
- Greeting and welcoming the guests in the restaurant; offering them menus; taking the food and beverage order and serving accordingly maintain relationship with the guest
- Arrange table for customers following established preparation procedures to provide guest with excellent experience and foster repeat business
- Bussed and reset 8 to 9 table per working efficiently to keep dining room and work areas cleaned
- Help guest place orders explained menu items and suggested appropriate options for food allergies and dietary requirements
- Monitored guest for intoxication and immediately reported concerns to management contributing to safe and welcoming environment for all customers
- Up-sold high profit items such as appetizers and beverages to enhance sales revenue
- Completing the opening and closing duty checklist; cleaning food pickup area; ordering the dry stores; cleaning glassware, silverware and crockery.
STEWARD
Four Seasons Resort Maldives at Landaa GiravaruuSERVE Safe
2014.08 - 2015.08
- Reporting to the supervisor; cleaning and sanitizing all kitchen equipment; cleaning the kitchen walls and floor; using proper chemicals and safety equipment; cleaning the dishwashing machine; arranging the proper decoy system; using the right chemicals for the right machine; checking the temperature for the cleaning machine; keeping a proper record of it
- Restocking the plate's bowls and dishes in the kitchen
- Following the opening and closing duty checklists.
Education
BACHELOR OF ARTS - INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT -
Silver Mountain School of Hotel Management
10.2014
HIGH SCHOOL DIPLOMA - HOSPITALITY MANAGEMENT -
Silver Mountain School of Hotel Management
01.2012
HSEB 10+2 -
Himalayan Whitehouse Int'l College
01.2010
Skills
- POS systems
- Cash handling expertise
- Cost Control
- Staff Leadership
- Staff Supervision
- Records Maintenance
- Inventory Management
- Train employees
- Manage cash register
- Training and development
- Maintain records
- Front of house operations
- Food safety
- Beverage Knowledge
- Wine Pairing
- Scheduling Staff
Certification
- Wine Course (Wines of the World) Conducted by: Mr.Armando Krenzlin (RVP & GM)
- Level 2 certificate in Food Safety (Food Safety Asia)
- Emergency First Responder (EFR)
- Bartending Course Conducted by Proof & Co. Singapore
- COVID-19 Safety Measures and Precautions
Accomplishments
- Wine course
- HACCAP Course
Languages
- Fluent in English Hindi, Nepali
- French, Intermediate
- Alliance Francias Kathmandu
- English, Fluent
- Hindi, Conversational
- Nepali, Native
Awards
- Employee of the month
- Show of the month
- Host of the month
- WSET Level 1
References
Mr. Anton Georg Maier, Resort Manager, Six Senses Zil Pasyon, +248 2725822, antongeorg.maier@sixsenses.com
Reem Naja, Director of HR Shared Services Operation, +9714366500
Mustapha Elouazzani| Director of Food & Beverage
Reef Boutique Hotel
Reef Island, Manama. Building 2951, Road 4652, Block 346, Kingdom of Bahrain
Mobile: +973 37487242
Timeline
Food and Beverage Supervisor
Reef Boutique Hotel/ KHK Hospitality
2023.11 - Current
FOOD AND BEVERAGE CAPTAIN
Six Sense Zil Pasyon
2022.04 - 2023.10
RESTAURANT CAPTAIN
Four Seasons Resorts Maldives at Landaa Giraavaru
2020.01 - 2021.02
WAITER
Jumeirah Burj Al Arab
2017.09 - 2019.11
SERVER
Four Seasons Resort Maldives at Landaa Giravaruu
2015.08 - 2017.04
STEWARD
Four Seasons Resort Maldives at Landaa GiravaruuSERVE Safe
2014.08 - 2015.08
BACHELOR OF ARTS - INTERNATIONAL TOURISM AND HOSPITALITY MANAGEMENT -
Silver Mountain School of Hotel Management
HIGH SCHOOL DIPLOMA - HOSPITALITY MANAGEMENT -
Silver Mountain School of Hotel Management
HSEB 10+2 -
Himalayan Whitehouse Int'l College
- Wine Course (Wines of the World) Conducted by: Mr.Armando Krenzlin (RVP & GM)
- Level 2 certificate in Food Safety (Food Safety Asia)
- Emergency First Responder (EFR)
- Bartending Course Conducted by Proof & Co. Singapore
- COVID-19 Safety Measures and Precautions
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