Sabeer Ahamed
Manama,Bahrain
Summary
Friendly Service Advisor skilled in face-to-face and telephone customer care. Collaborates with workshop teams to monitor progress, enabling accurate service updates. Organised and proactive for responsive support in busy, pressured environments.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Service Advisor / Workshop Administrator.
Yusuf Bin Ahmed Kanoo Company W.l.l.
Sitrah, Manama
2013.05 - Current
- Managed customer communications via email, WhatsApp, and in-person, ensuring accurate understanding of service requirements and timely responses.
- Prepared service quotations, scanned documents, and shared approvals with customers through multiple channels.
- Coordinated approved quotations with CCD for regular account customers and handled one-off service requests for temporary accounts by obtaining managerial and CCD approvals.
- Evaluate credit eligibility to customers and recommend credit extensions & adhere to process
- Processed walk-in cash customers by collecting advance payments (card, cheque, or bank transfer), preparing invoices, and submitting documentation.
- Opened jobs upon approval, regularized spare parts requests, and issued job cards to workshop supervisors for scheduling.
- Opened and managed monthly AMC jobs, internal PDI requests, and internal service jobs through the system.
- Maintained and updated non-available spare parts lists in Excel for escalation, ordering, and ETA planning to meet customer schedules.
- Arranged urgent local spare purchases during ongoing jobs, prepared LPOs, and obtained managerial approval.
- Coordinated with suppliers by issuing approved LPOs, collecting invoices, creating system receipts, and forwarding documents to accounts for payment processing.
- Ensured system receipt completion for all parts requests and LPOs.
- Maintained petty cash and float cash, recorded local purchases, prepared vouchers, and coordinated reconciliation with accounts.
- Finalized, invoiced and closed the completed jobs (Cash, Credit, AMC, PDI, and Internal).
- Scanned and uploaded Credit and AMC invoices to OneDrive (CCD) and shared with customers for payment follow-up.
- Prepared hard copy invoice sets with supporting documents and submitted them to CCD and accounts as required.
- Supplied customer invoices are hard copies upon request and handled internal invoice submissions for reconciliation.
- Prepared technician overtime reports and submitted them for approval and further proceed.
- Actively participated in workshop progress meetings, service scheduling meetings, and CCD outstanding (O/S) review meetings.
- Followed up on outstanding payments through emails, statements of account (SOA), and telephone communication.
- Work to achieve Service Revenue & Income target
Workshop Administrator/Coordinator
Bahrain Defense Force
Riffa , Manama
2012.01 - 2013.04
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Improved record keeping system with attention to detail and thoroughness.
- Assisted senior administrators to effectively coordinate large-scale events.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Coordinated travel arrangements for executives, contributing towards seamless business trips without disruption.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
- Negotiated with vendors and service providers to control corporate expenditures.
- Led and managed administrative staff to maintain smooth daily operations.
Service supervisor
KK Motors -TVS-All Car Service
Marthandam-Tamilnadu, India
2004.02 - 2011.12
- Kept abreast of the latest automobile technologies, enhancing ability to guide clients on car maintenance practices.
- Worked closely with other departments within dealership for seamless operations.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
- Updated job knowledge regularly through continuous learning initiatives.
- Documented all services provided, maintaining comprehensive records.
- Delivered excellent customer service by understanding and meeting their requirements.
- Facilitated smooth communication between customers and staff members, ensuring clarity in service details.
- Recommended additional services to customers according to their needs, boosting sales opportunities.
- Handled administrative tasks for effective service delivery.
- Maintaining positive customer relationships to ensure repeat business.
Service supervisor
TATA MOTORS
Nagercoil-TamilNadu, India
2002.02 - 2004.01
- Facilitated communication between management and staff, fostering a harmonious work environment.
- Conducted routine inspections for maintaining high-quality services.
- Supervised daily shift operations, ensuring efficient use of resources.
- Assisted customers with enquiries, providing exceptional customer service.
- Actioned customer feedback to promote continued service improvement.
Education
Master of Business Administration -
ALGAPPA UNIVERSITY
KARAIKUDY. INDIA 2001.04 -
Higher National Diploma - Automobile MV
Nesamony Transport Corporation Institute
Nagercoil-India 2001.04 -
Skills
- Knowledge of crm software
- Automotive terminology
- Technical proficiency
- Technical literacy
- Knowledge of vehicle parts
- Financial transactions handling
- Understanding workshop processes
- Allocation of resources
- Repairs scheduling
- Service history analysis
- Data entry proficiency
- Customer Service
- Payment Processing
- Microsoft Office Suite
- Staff education and training
- Service estimates
- Service orientation
- Complaint handling
- Billing procedures
- Maintenance quote generation
Languages
English
Fluent
Tamil
Fluent
Malayalam
Fluent
Hindi
Upper intermediate
Certification
Cummins Online Trainings and certifications.
Bobcat Online Training and certifications.
Operating Application skills
Systems, Applications & Products in Data Processing(SAP)
Symphony Software-Oracle Based.
MIcrosoft Skills
Timeline
Service Advisor / Workshop Administrator.
Yusuf Bin Ahmed Kanoo Company W.l.l.
2013.05 - Current
Workshop Administrator/Coordinator
Bahrain Defense Force
2012.01 - 2013.04
Service supervisor
KK Motors -TVS-All Car Service
2004.02 - 2011.12
Service supervisor
TATA MOTORS
2002.02 - 2004.01
Master of Business Administration -
ALGAPPA UNIVERSITY
2001.04 -
Higher National Diploma - Automobile MV
Nesamony Transport Corporation Institute
2001.04 -