Saboor Ali
Ecommerce Business Manager
Janabiyah,Bahrain
Summary
- E-commerce Manager with 2 years of experience managing a team of 5 cross department specialists.
- Kicked-off career in Google's Google My Business Support vertical with a solid understanding of Local SEO and overall SEM.
- Robust project management & hands-on experience in an e- commerce multi-vendor marketplace for an international high-end furniture platform - Farsh.
- Skilled account manager with focus on IT client servicing, satisfaction and the development of strategic partnerships.
- Excellent communicator with the ability to get along very well with team and clients.
Overview
3
3
years of professional experience
17
17
Years of education
3
3
Languages
Work History
E-commerce Business Manager
Farsh Home Furnishings, farsh.com.sa
Dammam, KSA
02.2020 - Current
- Dual managerial and specialist role in operations and marketing.
- Development of e-commerce content & marketing strategy, catalog management, vendor on-boarding & overall website readiness and management plan.
- Managed and trained operations team of 5.
- Lead localization of website.
- Overseeing successful sales & deliveries worth close to 1 million SAR while working with logistics, customer service and development teams.
- Participated in revamp of website with target audience in mind while maximizing ease of use, conversion rate & on-site SEO benefits.
- Created wireframes for optimized homepage, category pages, product pages and relevant parts of website.
- Involved in revision, improvement and simplification return & refund, shipment policies.
- Standardized and managed 2500+ unique furniture listings uploads and publishing.
Business Development Manager & SEO
TPC, Agreed Technologies
, Bahrain
07.2019 - 02.2020
- Initiated market research - Understanding local market and business mindset/sentiment and generating leads.
- Meeting potential clients and explaining benefits of Local SEO, SEM and GMB platform.
- Account management involving development of marketing strategies and reporting.
- Excelled in complete management and optimization of client's GMB listings
- Coordinating with dev. team for website development on WordPress, Magento, Shopify and other CMS platforms along with technical SEO and SMM.
Process Executive
Google, Cognizant Technology Solutions
Gurgaon, India, India
11.2018 - 07.2019
- Client side support for Google's ‘My Business' platform.
- Hands on experience with Google's proprietary software for resolution of client concerns.
- Helped 15-20 clients/day troubleshoot and solve issues with their business listings on Google Search and Maps.
- Educated clients about Search Engine Optimization(SEO) techniques to increase ranking of their business listings on Google.
- Verification of business existence via Street View and other internal Google tools.
- Explained Google's Policy Guidelines based on aspects of 'My Business' platform to clients.
- Represented Google and served customers worldwide - Escalated and brainstormed issues with relevant specialist teams for UI/UX based and technical issues.
Account Manager
Pinga Solutions Pvt. Ltd
Noida, India, India
06.2018 - 09.2018
- Initiated meetings when needed with relevant teams to analyze client issues and resolve cross-team bottlenecks.
- SPOC for major client - Eros Group, which involved prompt resolutions of ERP issues (backend and frontend) and Root cause analysis of database related issues.
- Allocation and follow up of issues to and from relevant teams - Ensuring solutions provided are permanent in nature - Creation of Business Requirement Documents (BRD) and ROI.
- Guided client team on how to resolve issues via on-sight visits from time to time.
- UI/UX optimization and wire-framing for in-house Real Estate ERP solution.
Education
Bachelor's (Hons.) - Economics
Jamia Millia Islamia
New Delhi 08.2012 - 08.2016
High School Diploma -
International Indian School
Dammam 05.1999 - 07.2012
Skills
- Excellent communicator & People person
- Ability to analyze challenges deeply and solve issues based on first principals thinking
- Project Management
- Marketing and Brand Building
- Account Management
E-commerce website & app management (NopCommerce & Shopify Android)
Cross-platform CRO & SEO
Wireframing UI/UX (Balsamiq)
Data analysis using –MS Office Suite – Excel, SAS & R
OS - Mac OS, Windows with ability to adapt to any paradigm/environment with focus on system security
Accomplishments
- Certified Base SAS programmer for SAS 9
- Business Analytics 360 – Analytix Labs
- IBOEHS, USA – 30 hours Occupational Safety and Health Training in General Industry
- IELTS Academic – 8/9
- PMI - PMP – in progress
- PMI - Agile Certified Practitioner - Planned
Personal
- Married
- Eligible for KSA Business Visa (Company Share Holder in Bahrain)
Volunteer
- Guidance Counsellor - Discover Islam Society, Bahrain
- IT Coordinator - Lights of Kindness, Social Assistance Drive, Bahrain
Timeline
E-commerce Business Manager
Farsh Home Furnishings, farsh.com.sa
02.2020 - Current
Business Development Manager & SEO
TPC, Agreed Technologies
07.2019 - 02.2020
Process Executive
Google, Cognizant Technology Solutions
11.2018 - 07.2019
Account Manager
Pinga Solutions Pvt. Ltd
06.2018 - 09.2018
Bachelor's (Hons.) - Economics
Jamia Millia Islamia
08.2012 - 08.2016
High School Diploma -
International Indian School
05.1999 - 07.2012