SADDIE ESTREMOS VILLAMIN
Tubli
Summary
Provide outstanding customer service in high-volume dining settings by ensuring prompt and friendly interactions with guests. Focus on enhancing guest experiences and satisfaction levels. Support restaurant success through a welcoming environment that promotes repeat patronage.
Overview
12
12
years of professional experience
Work History
Waiter
Le Chocolat Restaurant (Jasmis Corporation WLL)
Seef Manama
12.2024 - Current
- Escorted guests to tables, presenting menus and explaining daily specials.
- Took accurate food and drink orders while providing insightful recommendations.
- Promptly served ordered items and ensured drinks were refilled as needed.
- Regularly checked in with guests to ensure satisfaction and resolve any issues.
- Communicated special requests to the kitchen for precise order preparation.
- Processed various payment types, including cash and credit card transactions.
- Maintained a clean dining environment by resetting tables and clearing utensils.
- Addressed customer complaints professionally and escalated issues when necessary.
Waiter
Qaf Coffee Roaster
Al Khobar, Saudi Arabia
06.2021 - 08.2023
- Seated guests upon arrival, provided menus, and detailed daily specials.
- Responded to inquiries about menu items and beverages for informed choices.
- Accurately took orders while suggesting relevant upsell options.
- Ensured prompt and correct serving of food and drinks to patrons.
- Resolved guest issues professionally to maintain satisfaction levels.
- Executed payment processing and bill presentation efficiently.
- Kept dining area clean and reset tables for optimal guest turnover.
- Conveyed special requests from guests to kitchen staff effectively.
Waiter
Saudi Manpower Solution Company
Riyadh, Saudi Arabia
12.2018 - 12.2020
- Created welcoming experiences by seating guests and providing menus.
- Shared menu insights and highlighted daily specials to guide selections.
- Executed accurate food and beverage orders for optimal service delivery.
- Served meals in a timely manner, prioritizing courteous interactions.
- Resolved guest complaints swiftly, escalating issues as needed.
- Handled bill presentation and payment processing efficiently.
- Kept dining area clean and organized for enhanced guest comfort.
- Facilitated effective communication with kitchen staff to streamline operations.
Waiter
Saudia Ground Services
Medina, Saudi Arabia
08.2016 - 08.2018
- Established and maintained event tables, food stations, and seating arrangements.
- Welcomed guests and addressed special requests and dietary needs.
- Served drinks while monitoring refills to maximize guest satisfaction.
- Cleared and tidied tables between courses, resolving issues as they arose.
- Coordinated with kitchen and event staff to ensure seamless service.
- Ensured adherence to food safety regulations and venue guidelines.
Sales Associate
Advantage and Sales Promotion
Mandaluyong City
11.2014 - 04.2015
- Welcomed and assisted customers by answering inquiries and providing product information.
- Promoted and sold products, consistently exceeding sales targets.
- Addressed customer complaints with professionalism to enhance satisfaction.
- Arranged attractive product displays according to planograms.
- Managed stock levels while ensuring timely replenishment of shelves.
- Collaborated with team members to maintain efficient store operations.
Sales Associate
SM SouthMall
Las Piñas, Philippines
10.2013 - 03.2014
- Welcomed customers upon entry to enhance shopping experience.
- Assisted customers in locating products and addressing inquiries regarding prices and promotions.
- Managed customer complaints efficiently to maintain satisfaction and loyalty.
- Suggested additional items based on customer needs and informed about ongoing discounts.
- Bagged groceries securely for customers to ensure safe transport of items.
- Replenished shelves regularly, ensuring proper facing and attractive displays.
- Monitored stock levels, reported shortages, and facilitated new stock orders.
- Rotated products following FIFO method to reduce waste.
Education
Bachelor of Science - Marine Transportation
Technological Institute of the Philippines
Manila03.2012
Secondary -
Bagumbong National High School
Jala Jala Rizal03.2008
Skills
- Effective time management
- Sales operation expertise
- Active listening skills
- Dependability and punctuality
- Analytical thinking
LANGUAGES
English Advanced
Tagalog Native
Timeline
Waiter
Le Chocolat Restaurant (Jasmis Corporation WLL)
12.2024 - Current
Waiter
Qaf Coffee Roaster
06.2021 - 08.2023
Waiter
Saudi Manpower Solution Company
12.2018 - 12.2020
Waiter
Saudia Ground Services
08.2016 - 08.2018
Sales Associate
Advantage and Sales Promotion
11.2014 - 04.2015
Sales Associate
SM SouthMall
10.2013 - 03.2014
Bachelor of Science - Marine Transportation
Technological Institute of the Philippines
Secondary -
Bagumbong National High School