Sadeq Alshaikh
Summary
Dedicated SOC Officer with a Bachelor's degree in IT Networking and hands-on experience in technology, specializing in networking. Proficient in network design, implementation, and troubleshooting, aiming to leverage skills to contribute effectively to organizational success. Skilled in TCP/IP protocols and LAN/WAN technologies, with a deep understanding of CCNA and CCNP concepts. Proactive in pursuing further IT certifications to enhance expertise. A team player with a strong background in Network monitoring, capable of working independently or collaboratively to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
SOC Officer
Zain Bahrain
12.2024 - Current
- Managed statistical reporting, performance testing, and service restoration to ensure operational resilience.
- Acted as Bede NOC first-line support, overseeing platform monitoring and troubleshooting to maintain system integrity.
- Maintain comprehensive event logs while optimizing operational efficiency.
- Monitored software and hardware functionalities and performance by proactively addressing technical issues.
- Improved ticketing procedure by monitoring common partners issues while ensuring smooth communication and timely resolution.
- Oversee network operations by maintaining peak performance of IT systems and telecommunication components
IT intern
ZAIN BAHRAIN
02.2024 - 06.2024
- Designed a scalable and secure network topology.
- Enhanced network performance.
- Ensured compliance with Information Security policies and regulatory requirements.
RETAIL CUSTOMER SERVICE AGENT
ZAIN BAHRAIN
01.2022 - 11.2024
- Implemented effective marketing and sales strategies.
- Delivered outstanding Customer service.
- Recognized opportunities for growth and communicated obstacles.
CUSTOMER SERVICE AGENT
SILAH GULF
07.2019 - 10.2020
- Maintain and exceed service level agreement.
- Consistently went extra mile to achieve customer satisfaction.
Education
BACHELOR OF ICT - NETWORKING
BAHRAIN POLYTECHNIC
Skills
- Network Administration and configuration
- Network Monitoring and Optimization
- Producing a full Security policy
- Cloud services adaptation
- Network protocol and Technologies
- Teamwork and collaboration skills
- Accountability
- Proactive and initiative
- Critical thinking and problem solving
- Adaptable and passionate
Timeline
SOC Officer
Zain Bahrain
12.2024 - Current
IT intern
ZAIN BAHRAIN
02.2024 - 06.2024
RETAIL CUSTOMER SERVICE AGENT
ZAIN BAHRAIN
01.2022 - 11.2024
CUSTOMER SERVICE AGENT
SILAH GULF
07.2019 - 10.2020
BACHELOR OF ICT - NETWORKING
BAHRAIN POLYTECHNIC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
- Ebrahim Mearaj, Service Operation Center Team Leader, +973 36030717
- Hanin Ebrahim, Infrastructure & Core Network Engineer, +973 36030774
- Omran Hasan, Sales Team Leader, +973 36035525
Websites, Portfolios and Profiles
http://www.linkedin.com/in/sadeqabdulelahalshaikh
References
- Ebrahim Mearaj, Service Operation Center Team Leader, +973 36030717
- Hanin Ebrahim, Infrastructure & Core Network Engineer, +973 36030774
- Omran Hasan, Sales Team Leader, +973 36035525
Similar Profiles
Aji ThomasAji Thomas
Sales Supervisor at Zain BahrainSales Supervisor at Zain Bahrain
SHEREEN ALALIWATSHEREEN ALALIWAT
Senior Manager Treasury and Cash Management at Zain BahrainSenior Manager Treasury and Cash Management at Zain Bahrain
Mohamed FateelMohamed Fateel
Call Center Agent at Zain BahrainCall Center Agent at Zain Bahrain
Aron KimAron Kim
Security Officer/SOC Officer at Allied Universal Security ServicesSecurity Officer/SOC Officer at Allied Universal Security Services
Kyle CroweKyle Crowe
SOC Officer - HEN at Allied UniversalSOC Officer - HEN at Allied Universal