Sadeq Alshaikh
Summary
Dedicated SOC Officer with a Bachelor's degree in IT Networking and hands-on experience in technology, specializing in networking. Proficient in network design, implementation, and troubleshooting, aiming to leverage skills to contribute effectively to organizational success. Skilled in TCP/IP protocols and LAN/WAN technologies, with a deep understanding of CCNA and CCNP concepts. Proactive in pursuing further IT certifications to enhance expertise. A team player with a strong background in Network monitoring, capable of working independently or collaboratively to achieve operational excellence.
Overview
6
6
years of professional experience
Work History
SOC Officer
Zain Bahrain
12.2024 - Current
- Managed statistical reporting, performance testing, and service restoration to ensure operational resilience.
- Acted as Bede NOC first-line support, overseeing platform monitoring and troubleshooting to maintain system integrity.
- Maintain comprehensive event logs while optimizing operational efficiency.
- Monitored software and hardware functionalities and performance by proactively addressing technical issues.
- Improved ticketing procedure by monitoring common partners issues while ensuring smooth communication and timely resolution.
- Oversee network operations by maintaining peak performance of IT systems and telecommunication components
IT intern
ZAIN BAHRAIN
02.2024 - 06.2024
- Designed a scalable and secure network topology.
- Enhanced network performance.
- Ensured compliance with Information Security policies and regulatory requirements.
RETAIL CUSTOMER SERVICE AGENT
ZAIN BAHRAIN
01.2022 - 11.2024
- Implemented effective marketing and sales strategies.
- Delivered outstanding Customer service.
- Recognized opportunities for growth and communicated obstacles.
CUSTOMER SERVICE AGENT
SILAH GULF
07.2019 - 10.2020
- Maintain and exceed service level agreement.
- Consistently went extra mile to achieve customer satisfaction.
Education
BACHELOR OF ICT - NETWORKING
BAHRAIN POLYTECHNIC
Skills
- Network Administration and configuration
- Network Monitoring and Optimization
- Producing a full Security policy
- Cloud services adaptation
- Network protocol and Technologies
- Teamwork and collaboration skills
- Accountability
- Proactive and initiative
- Critical thinking and problem solving
- Adaptable and passionate
Timeline
SOC Officer
Zain Bahrain
12.2024 - Current
IT intern
ZAIN BAHRAIN
02.2024 - 06.2024
RETAIL CUSTOMER SERVICE AGENT
ZAIN BAHRAIN
01.2022 - 11.2024
CUSTOMER SERVICE AGENT
SILAH GULF
07.2019 - 10.2020
BACHELOR OF ICT - NETWORKING
BAHRAIN POLYTECHNIC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
- Ebrahim Mearaj, Service Operation Center Team Leader, +973 36030717
- Hanin Ebrahim, Infrastructure & Core Network Engineer, +973 36030774
- Omran Hasan, Sales Team Leader, +973 36035525
Websites, Portfolios and Profiles
http://www.linkedin.com/in/sadeqabdulelahalshaikh
References
- Ebrahim Mearaj, Service Operation Center Team Leader, +973 36030717
- Hanin Ebrahim, Infrastructure & Core Network Engineer, +973 36030774
- Omran Hasan, Sales Team Leader, +973 36035525
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