Saied ElSharkawy
Manama
Summary
I'm looking forward to have a prestigious position and bright Future in a well reputed company.
Experienced Café and Restaurants Operations Manager and talented leader with 17 years of experience in Bahrain applying exceptional planning and problem solving abilities toward enhancing business plans and day to day activities Results – driven and resilient in developing teams while improving processes and increasing productivity. With a track record of delivering Exceptional customer service and managing high performing team. My talent is taking on the challenge of working in the places threatened to closure and reaching the highest level of sales and reducing costs and fame. Such as: La maison du café (Manama) Hawana café (sitra) C6 café (juffair)
Overview
23
23
years of professional experience
Work History
Operations Manager
C6 Cafe
Juffair
11.2021 - 06.2023
- Taking responsibility for the business performance of the restaurant
- Analyzing and planning restaurant sales levels and profitability
- Organizing marketing activities, such as promotional events and discount schemes
- Preparing reports at the end of the shift/week, including staff control, food control and sales
- Creating and executing plans for department sales, profit and staff development
- Setting budgets and agreeing them with senior management
- Planning and coordinating menus
- Coordinating the entire operation of the restaurant during scheduled shifts
- Managing staff and providing them with feedback
- Responding to customer complaints
- Ensuring that all employees adhere to the company's uniform standards
- Meeting and greeting customers and organizing table reservations
- Advising customers on menu
- Recruiting, training and motivating staff
- Maintaining high standards of quality control, hygiene, and health and safety
- Checking stock levels and ordering supplies
- Preparing cash drawers and providing petty cash as required
- Organizing and supervising the shifts of kitchen and cleaning staff
- Helping in any area of the restaurant when circumstances dictate.
Operations Manager
Hawana Cafe
Sitra
08.2019 - 11.2021
- Developed and implemented sales strategies that increased the average transaction value by 20%
- Managed inventory and stock control
- Reducing stock lessees by 25%
- Developed and implemented an employee recognition program that increased staff morale and reduced staff turnover
- Checking stock levels and ordering supplies
- Preparing cash drawers and providing petty cash as required
- Organizing and supervising the shifts of kitchen and cleaning staff
- Helping in any area of the restaurant when circumstances dictate.
Operations Manager
F.K International Food Service
Manama
08.2017 - 08.2019
- We have built strong team as first line and have achieved a high level of customer satisfaction
- We have taught the first line how to conduct training as part of upgrade the staff skills
- Took the responsibility to develop staff in different level
- We have built customer data base
- We have upgraded the operation from different aspects, Italian, Japanese, and the international concepts
- We have upgraded the breakfast meal as the company was care about this meal particularly
- In the day today operation we have dealt with the challenges and with the cooperation with different section we were able to overcome the challenges and high majority have been solved
- Increasing the sales up to 28% at ( La Maison Du Cafe Adliya Branch ) Increasing the sales up to 32% at (la maison du cafe seef residence branch)
Operations Manager
Sidi Mamoon Cafe
Riffa
07.2012 - 08.2017
- Supporting the management in overseeing the different function of the food and beverage areas
- Coordinating supervising and directing all aspects of food and beverage
- Preparing the annual budget and operational plans pf the restaurant
- Ensuring alignment with company strategies and submits to the director for final approval
- Analyzing all store inventories and actual sales to determine the sales level and profitability and plan to control food and beverage costs
- Creating and executes plans for sale, profit and staff development to achieve the required target.
Operations Manager
Serene Landmark Hotel Suites
Bahrain
07.2010 - 06.2012
- Maintaining the quality of service according to the hotel standard
- Improving the staff skills in different aspects
- Coming up with new ideas to keep the hotel stronger in the market as the competitors are doing their best to be there
- Improving the job awareness and creating healthy work environment
- Improving the catering services and facilities however the acids are there and needed
- For more care and restructuring the catering department to be matching with the volume
- Working on the food cost percentage however the F&B allocation was not matching with the room rate
- Guarantee the hotel activities are matching with the seasons and the market trends
- Improving the service in the breakfast and ensure that the quality is there
- I shared the idea with the director that we have to achieve the basic training for the staff to build the staff liens in generation to close the gap of staff turnover and to secure the consistency of the quality.
Restaurant & Catering Manager
F.K International Food Service
Bahrain
07.2009 - 07.2010
- Ensure that restaurants operate efficiently and profitably while maintaining restaurant reputation
- Coordinate a variety of activities, whatever the size or type of the outlet
- Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.
Assistant Restaurant Manager
F.K International Food Service
Bahrain
05.2008 - 07.2009
- Ensure that restaurants operate efficiently and profitably while maintaining restaurant reputation
- Coordinate a variety of activities, whatever the size or type of the outlet
- Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.
Head waiter
Sheraton Sharm El Sheikh Hotel, Resort, Villas and Spa
Egypt
01.2006 - 01.2008
- Italian Restaurant & Parties Organizer
Senior Captain
Sheraton Sharm El Sheikh Hotel, Resort, Villas and Spa
Egypt
01.2005 - 01.2006
- Familiar with Bars and Disco
Asst Captain
Marriott Hurgada Hotel, Resort and Spa
Egypt
01.2004 - 01.2005
- Italian Restaurant
Waiter
Marriott Hurgada Hotel, Resort and Spa
Egypt
01.2003 - 01.2004
- Italian Restaurant
Supervisor
Little Caesars Pizza Pizza
Egypt
01.2002 - 01.2003
Crew trainer
Little Caesars Pizza Pizza
Egypt
01.2001 - 01.2002
Waiter
Little Caesars Pizza Pizza
Egypt
01.2000 - 01.2001
Skills
- Advanced Customer Service
- Performance Management
- Advanced Supervisory Skills
- Labors Management
- Product Quality Management
- Inventory Planning & Stock Control Management
- Good Command of English spoken & written
- Good Command of Computer Skills
- Good Command of Par System (F&B)
- Good Command of Micros Hospitality Management System
- Good Command of IDS Hospitality Management System
Military Service
Exempted
Educational Record
Commercial high diploma, 2003, Al-Orman - Tourism & Hotels, F&B
Personal Information
- Date of Birth: 04/16/1984
- Nationality: Egyptian
- Marital Status: Married
References
- Mr. yousif, 39660303, C6 Café Owner
- Mrs. Marwa khaleel, 39457000, Sidi Mamoon Café Owner
- Mr. Jaffar, 39629909, Hawana Café Owner
- Mr. Salah Lofty Mohamed, 002 0101509816, Assistant Food & Beverage Manager Safir Hotel Cairo Egypt
- Mr. Ratheesh, 00973 33398747, Operations Manager F.K International Food Service Bahrain
- Mrs. Nadia EL Gandy, 00973 39611440, H.R. Director F.K International Food Service Bahrain
- Mohasen El Hadary, 0020106178088, Director of F&B Sheraton Sharm Egypt
- Mr.Hany Samir, 0020122195279, F&B Manager of J.W. Marriott Egypt
- Mr.Walied Mahfouz, 0020127492289, Training Manger of J. W. Marriott Egypt
Training
- Service culture transformation
- How to handle guest complaints
- Customer satisfaction
- Telephone manners
- Up selling training
- W.O.W the guest
- Customer comes first
- Hospitality industry
- Suggest of Selling
- Food Hygiene
- Save Foods
- Fire Fighting
- Leadership
- Train the trainer
- Excellent Services
- Safety & Security in the Restaurants
- How We Work Together (HWWT)
- Development of Champions
- Inventory Management
- Cost Control
- Profit & Lose Statement (P&L)
- 50 basic what guest get upset over more than anything else
- MOD
- Sales forecasting
- Stock level system
- Team building
- Delegation
- Food safety
- Time management
Timeline
Operations Manager
C6 Cafe
11.2021 - 06.2023
Operations Manager
Hawana Cafe
08.2019 - 11.2021
Operations Manager
F.K International Food Service
08.2017 - 08.2019
Operations Manager
Sidi Mamoon Cafe
07.2012 - 08.2017
Operations Manager
Serene Landmark Hotel Suites
07.2010 - 06.2012
Restaurant & Catering Manager
F.K International Food Service
07.2009 - 07.2010
Assistant Restaurant Manager
F.K International Food Service
05.2008 - 07.2009
Head waiter
Sheraton Sharm El Sheikh Hotel, Resort, Villas and Spa
01.2006 - 01.2008
Senior Captain
Sheraton Sharm El Sheikh Hotel, Resort, Villas and Spa
01.2005 - 01.2006
Asst Captain
Marriott Hurgada Hotel, Resort and Spa
01.2004 - 01.2005
Waiter
Marriott Hurgada Hotel, Resort and Spa
01.2003 - 01.2004
Supervisor
Little Caesars Pizza Pizza
01.2002 - 01.2003
Crew trainer
Little Caesars Pizza Pizza
01.2001 - 01.2002
Waiter
Little Caesars Pizza Pizza
01.2000 - 01.2001
Similar Profiles
Amber BurrowAmber Burrow
Lead Intensive Autism Teacher at Fox C6 School DistrictLead Intensive Autism Teacher at Fox C6 School District
Haulison Souza Da SilvaHaulison Souza Da Silva
GERENTE DE NEGOCIOS at EFETIVAMAIS ( C6 AUTOS)GERENTE DE NEGOCIOS at EFETIVAMAIS ( C6 AUTOS)
Andrea Cruse, LCSWAndrea Cruse, LCSW
District Social Worker at Fox C6 School DistrictDistrict Social Worker at Fox C6 School District
MOHAMMED SUHANMOHAMMED SUHAN
Project Manager at ASEERI ENGINEERING & CONSTRUCTION WLLProject Manager at ASEERI ENGINEERING & CONSTRUCTION WLL
RYAN OCTOBERRYAN OCTOBER
Supervisor at Colony LoungeSupervisor at Colony Lounge