Salman Mahmood
Manama,Bahrain
Summary
A highly skilled professional with expertise in customer relationship management, motivational leadership, and influential communication. Demonstrates exceptional regulatory knowledge and interpersonal effectiveness, ensuring seamless staff recruitment and product development. Adept at negotiation skills and public relations strategies, consistently achieving customer service excellence. Proven leadership capabilities in team leadership and department management, with strong commercial awareness and stress tolerance.
Overview
38
38
years of professional experience
5
5
years of post-secondary education
Work history
General manager
Royal Phenicia Hotel
Manama, Bahrain
02.2026 - Current
- Assisted in implementing financial controls to improve profitability.
- Supported daily operations to maintain smooth organizational processes.
- Contributed to building partnerships with companies for collaborative growth.
- Encouraged culture of high performance to enhance productivity.
- Helped in maintaining compliance with industry regulations consistently.
- Gathered customer feedback to promote satisfaction and drive improvements.
- Aided in boosting operational efficiency through management strategies.
- Reviewed performance data regularly to support continuous improvement efforts.
- Coordinated results under pressure to achieve deadlines.
- Assisted in identifying business opportunities for market expansion.
Manager
W Club Lounge
Manama, Bahrain
08.2025 - 01.2026
- Implemented cost reduction measures to reduce overhead expenses.
- Promoted positive work environment through regular team-building activities.
- Ensured compliance with safety regulations to minimize workplace accidents.
- Delivered high-quality products to enhance customer satisfaction.
- Conducted performance reviews to identify areas for improvement.
- Facilitated team dynamics by applying conflict resolution strategies.
- Led change management initiatives to improve organizational adaptability.
- Provided staff training to enhance customer service skills.
- Coordinated collaboration across departments for improved workflow.
- Established strong relationships with clients to secure repeat business.
- Delegated tasks effectively to maintain smooth-running business operations.
Manager
Trump Club Lounge
Manama, Bahrain
01.2025 - 08.2025
- Fostered positive work environment with regular team-building activities.
- Boosted department efficiency by streamlining operational processes.
- Coordinated cross-departmental collaboration for improved workflow.
- Facilitated staff training, resulting in better customer service.
Development manager
Arab Asian Business Center
Manama, Bahrain
04.2024 - 01.2025
- Established effective communication channels, fostering strong relationships amongst cross-functional teams.
- Coordinated resource allocation efforts to maximise utilisation across multiple projects.
- Orchestrated change management initiatives to improve organisational culture and employee engagement.
- Led multidisciplinary teams through complex project lifecycles, achieving timely completion of deliverables.
Operations manager
Habara Hotel Management
Manama, Bahrain
01.2018 - 02.2020
- Developed risk mitigation strategies, ensured business continuity during crises.
- Led teams to achieve business objectives on time and within budget constraints.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Negotiated contracts with suppliers for cost-effective procurement of resources.
- Streamlined supply chain processes to reduce procurement cycle time.
- Analyzed performance metrics, identified areas for improvement in operations management.
- Created collaborative work environment for positive team dynamics.
- Optimized workflow procedures with strategic planning and team coordination.
- Managed inventory efficiently to minimize stockouts and overstock situations.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Applied lean principles to operations management, reduced waste significantly.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Planned revenue generation strategies designed for growth.
Managing director
Luxury Hotel Managements
Beirut, Lebanon
05.2006 - 01.2017
- Negotiated profitable contracts, increasing company revenue.
- Facilitated training programmes to improve employee skills and capabilities.
- Improved company performance by streamlining operational processes.
- Implemented cost-saving measures for financial stability.
- Directed complex projects to successful completion.
- Identified market trends, leading to business expansion opportunities.
- Developed effective business strategies for sustained growth.
- Delivered high-quality services by maintaining customer focus at all times.
- Streamlined supply chain management, ensuring timely delivery of products.
- Managed crisis situations with strategic planning.
- Fostered partnerships to expand business opportunities.
- Established performance metrics, resulting in increased team efficiency.
- Secured new clients through targeted marketing campaigns.
- Oversaw financial operations for fiscal control and profitability.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Partnered with management team to optimise operations and reduce costs.
- Put in place clear controls for financial administration and business management.
General manager
Marketing Plus
Manama, Bahrain
06.2002 - 05.2005
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Delivered results under pressure to meet tight deadlines.
- Implemented rigorous financial controls, improving overall profitability.
- Successfully negotiated contracts with suppliers to reduce costs.
- Streamlined communication processes for improved team collaboration.
- Identified new business opportunities, leading to market expansion.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Defined company direction through careful strategic planning.
- Increased overall operational efficiency by implementing new management strategies.
- Built high-performing teams to achieve organizational objectives.
- Oversaw all aspects of daily operations, ensuring smooth running of organization.
- Maintained compliance with industry regulations at all times.
- Improved staff retention with robust HR policies and procedures.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
- Monitored operations to assess and highlight results.
- Established budgets based on historical, current and forecasted business data.
- Served as official representative of organization to public groups or government agencies.
HR and Public Relation Manager
Tabet Enterprises
Manama, Bahrain
03.2001 - 04.2002
- Developed new onboarding programme to speed up employee productivity.
- Led change management initiatives for smoother transitions.
- Reviewed job descriptions periodically, kept them abreast of current roles.
- Maintained open communication channels with employees, fostered trust within teams.
- Handled grievance procedures in line with employment law regulations.
- Kept managers and employees updated on wide range of employment relations related to performance, attendance and discipline.
- Researched new laws and regulations affecting company's business operations.
- Provided guidance on compliance matters to senior leadership team members.
- Prioritized workloads according to changing governmental legislation and policies.
- Handled sensitive information with strict confidentiality protocols.
- Piloted change management initiatives successfully improving organisational adaptability.
Sales executive
Awal Gulf Manufacturing
Sitra, Bahrain
06.2000 - 05.2001
- Fostered positive team environment, resulting in increased morale and performance amongst staff members.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Crafted compelling pitches for securing high-value deals with clients.
Owner/Operator
Dalas Food Industries
Sitra, Bahrain
02.1997 - 12.1999
- Streamlined operational processes resulting in increased productivity.
- Conducted regular inventory checks to prevent stock shortages.
- Built strong relationships with clients, enhancing brand loyalty.
- Increased customer satisfaction by providing exceptional service.
- Handled employee recruitment and training, fostering skilled workforce.
- Maintained equipment and facilities, ensuring operational efficiency.
- Coordinated staff schedules for optimal work distribution.
- Provided efficient solutions to problems, improving business performance.
- Managed daily operations to ensure smooth running of business.
- Analyzed market trends for strategic planning purposes.
- Oversaw financial management, ensuring fiscal health of business.
- Collaborated with accountants for accurate financial reporting.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Promoted company products and services on social media to increase brand awareness.
- Developed winning sales strategies to drive revenue.
Employee
Ministry of Interior
Manama, Bahrain
03.1995 - 02.1996
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Phoenicia International Hotel
Manama, Bahrain
06.1993 - 12.1993
- Maintained security measures, protecting guest personal information and privacy.
- Increased efficiency by swiftly resolving any complaints or issues.
- Handled telephone enquiries professionally, delivering accurate information about hotel and its services.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Provided hotel information for improved guest experience.
- Maintained clean and organized reception area, creating welcoming atmosphere.
- Ensured guest comfort with prompt attention to their needs and requests.
- Improved customer satisfaction for providing timely assistance during stay.
- Managed room availability charts to ensure zero overbooking.
Staff member
Family Business
Manama, Bahrain
01.1988 - 12.1992
Education
Commercial High School Diploma - Accounting
Ahmed Al Omran Secondery School
Bahrain 09.1990 - 06.1993
Business
University Of Bahrain
Bahrain 09.1993 - 06.1994
Curse of Study - Accounts
Global Institute
Bahrain 06.1994 - 12.1994
Course - Business Managments
Global Institute
Bahrain 02.1995 - 08.1995
course - Marketing
Global Instiute
Bahrain 09.1995 - 12.1995
Skills
- Ability to work under pressure
- Customer relationship management
- Motivational leadership
- Influential communication
- Regulatory knowledge
- Interpersonal effectiveness
- Staff recruitment
- Product development
- Negotiation skills
- Public relations strategies
- Customer service excellence
- Team leadership
- Leadership capabilities
- Department management
- Commercial awareness
- Stress tolerance
Date of Birth
10 Nov 1975
Languages
English
Upper intermediate
Arabic
Upper intermediate
Affiliations
- Reading
Timeline
General manager
Royal Phenicia Hotel
02.2026 - Current
Manager
W Club Lounge
08.2025 - 01.2026
Manager
Trump Club Lounge
01.2025 - 08.2025
Development manager
Arab Asian Business Center
04.2024 - 01.2025
Operations manager
Habara Hotel Management
01.2018 - 02.2020
Managing director
Luxury Hotel Managements
05.2006 - 01.2017
General manager
Marketing Plus
06.2002 - 05.2005
HR and Public Relation Manager
Tabet Enterprises
03.2001 - 04.2002
Sales executive
Awal Gulf Manufacturing
06.2000 - 05.2001
Owner/Operator
Dalas Food Industries
02.1997 - 12.1999
course - Marketing
Global Instiute
09.1995 - 12.1995
Employee
Ministry of Interior
03.1995 - 02.1996
Course - Business Managments
Global Institute
02.1995 - 08.1995
Curse of Study - Accounts
Global Institute
06.1994 - 12.1994
Business
University Of Bahrain
09.1993 - 06.1994
Receptionist
Phoenicia International Hotel
06.1993 - 12.1993
Commercial High School Diploma - Accounting
Ahmed Al Omran Secondery School
09.1990 - 06.1993
Staff member
Family Business
01.1988 - 12.1992