SAMANTHA SANDRA CLETA MARIA PEREIRA
Hoora
Summary
- Aspiring a suitable Mid-level position in an organization that provides me an opportunity to utilize my training and skills, while making a significant contribution to the success of the company.
- A high energy and result driven experience in 'Processing Claims' and 'Customer Service'.
- Proven track record in resolving and reducing customer complaints and meeting customer service level agreements.
- Proven interpersonal and motivational ability ensure the attainment of maximum performance levels and productivity.
- Ability to work under pressure and maintain composure.
- An effective communicator with excellent interpersonal, logical thinking & analytical abilities.
- Willing to use my pro-active attitude, knowledge of customer satisfaction enhancement and to be a part of an expanding business with innovative strategies. Ability to deal with customers in a friendly manner and make them feel comfortable.
Overview
6
6
years of professional experience
1
1
Language
Work History
Administrator Coordinator
TURK MECHANICAL INDUSTRIES W.L.L
11.2020 - Current
- Responsibilities:
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Reduced overhead costs through careful budget management and resource allocation.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
SALES EXECUTIVE
iCONEX GULF PRIVATE LIMITED
02.2020 - 09.2020
- Responsibilities: Organizing sales visits and meetings with committee, Establishing new business and clients, Attending trade exhibitions, conferences and meetings, Reviewing sales performance, Negotiating contracts and packages, Contributing to the development of marketing strategies, Tracking sales data to ensure the company meets sales quotas, Preparing database of clients for the events
TEAM LEADER EXECUTIVE- CUSTOMER MANAGEMENT FOR UK PROCESS DYNAMIC PARCEL DISTRIBUTION
CAPITA PRIVATE LIMITED
11.2017 - 11.2019
- Responsibilities: Conducting briefings and feedback sessions, Managing attendance & Leave request of Executives, Managing the floor in absence of Supervisor, Co-ordinating with Managers for various activities (process related as well refreshment activities), Informing high end customers through mail with regards to their parcel collections and distributions to their receivers, Entering customer's requirements in said database, Providing customers with necessary refunds and quotations regarding the parcels, Replying emails to queries & keeping them updated regarding the services available Disputing customer's queries, Booking new collection of parcels all over the world, Preparing/Dispatching invoices & updating the database, Making report for the respective brands, Calling necessary depots in UK and providing information to our customer's regarding the delay in the parcel's distributions, Disputing necessary cases to our upper-level Management, Checks of Data Protection for every customer, Responsible for providing quality and efficient customer service to customers by providing end to end service, Handling Customer Escalations and complaints
Education
S.S.C (SECONDARY SCHOOL) -
H.S.C (HIGHER SCHOOL) - undefined
Bachelor OF BUSINESS MANAGEMENT (Finance) - undefined
Skills
Proficient in ComputerModerate Knowledge in Marketing and SalesProficient in Finance Sector
Meeting planning
Document Management
Project Management
Accomplishments
- Ranked second in College for Bachelor of Management Studies (Finance)
- First Price in Presentations & Debates
Personal Information
- Place of Birth: Bahrain
- Passport Number: W2388529
- Date of Birth: 09/26/99
- Nationality: Indian
- Marital Status: Single
- Religion: Catholic
Cpr Number
990908143
Disclaimer
I hereby, declare that the information furnished above is true to the best of my Knowledge.
Timeline
Administrator Coordinator - TURK MECHANICAL INDUSTRIES W.L.L
11.2020 - Current
SALES EXECUTIVE - iCONEX GULF PRIVATE LIMITED
02.2020 - 09.2020
TEAM LEADER EXECUTIVE- CUSTOMER MANAGEMENT FOR UK PROCESS DYNAMIC PARCEL DISTRIBUTION - CAPITA PRIVATE LIMITED
11.2017 - 11.2019
St. Joseph High School - S.S.C (SECONDARY SCHOOL),
Vikas College of Arts, Science & Commerce - H.S.C (HIGHER SCHOOL),
Vikas College of Arts, Science & Commerce - Bachelor OF BUSINESS MANAGEMENT (Finance),