SANA MALIK

Overseeing Operations/Sales/HR/Administration/Training Programs/Business Development/Projects

• Reporting directly to the Managing Director of the Company
• Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Improved marketing to attract new customers and promote business.
• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Implemented risk management plans to mitigate potential issues, ensuring smooth project execution.
• Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
• Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
• Supervised hiring processes and vendor relationships to maintain smooth operations for company.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
• Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
• Assisted in developing training programs for internal staff members, fostering continuous learning and growth opportunities within the company.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Assisted with writing job postings and job descriptions for boards.
• Completed human resource operational requirements by scheduling and assigning employees.

• Increased client satisfaction by providing tailored business advice and strategies for growth.
• Capitalized on strategic business partnerships to foster new market penetration.
• Assisted companies during transitional periods such as mergers or acquisitions by providing strategic guidance and support to ensure seamless integration.
• Collaborated with cross-functional teams to implement successful change management initiatives within client organizations.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Maintained electronic filing systems and categorized documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Created and updated records and files to maintain document compliance.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Screened visitors and issued badges to maintain safety and security.
• Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
• Booked airfare, hotel, and ground transportation to coordinate office travel.
• Liaised between clients and vendors and maintained effective lines of communication.

• Troubleshot problems for callers and helped independently resolve common issues.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Answered calls, took messages, and transferred calls to correct individuals.
• Made average of 125 outbound and inbound calls per day.

• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Planned and executed events and marketing programs to increase qualified leads.
• Planned and executed marketing campaigns to target groups, areas and wider community.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
• Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.

• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Maintained detailed customer call and inquiry logs for performance monitoring.
• Maintained accurate records of calls placed and received.
• Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.