Sara Johnson
Manama,13
Summary
Customer-oriented Account Manager with strong history of leading high-performance teams to meet or exceed objectives. Proactive and detail-orientated individual with excellent time management and communication skills. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
11
11
years of professional experience
Work History
Account Manager - Operational Client Support
BNP Paribas
Manama
01.2025 - Current
- To ensure a customer - experience driven daily servicing : Understand client requirements to simplify requests in coordination with all business partners and internal teams
- Manage the Selfcare promotion to client, as part of the bank's digitalization vision
- Developing standard performance reports to determine the level of customer service and develop appropriate action plan to improve and maintain the service level
- Coordinate with Business Incident Communication team or local Incident Manager if there is any for communicating with the client on Cash management incidents : Identifying and alerting the client's, measuring the importance of the impacts
- Informing and communicating regularly until the end of the issue
- Creating a post - incident plan in liaison with local Incident Manager if there is any and acting according to it to guarantee client's satisfaction and client's satisfaction improvement on servicing topics
- An active member of the team to share and learn best practices - Continuously build a network to facilitate tasks that involve multiple countries/stakeholders
- Measure the client's satisfaction with all servicing departments
- Organize and lead client meetings on Cash Management Service related topics
- Ensuring to coordinate between all the stakeholders to solve any Cash Management Service-related projects
- Resolved client issues promptly, ensuring high levels of satisfaction
- Achieved client satisfaction by managing key accounts effectively
- Handled customer concerns and complaints to resolve issues and build loyalty
- Led team meetings for efficient communication and project updates
Client Servicing Executive
BNP Paribas
Manama, Bahrain
01.2019 - 12.2024
- Managed client accounts by monitoring usage patterns, updating account information.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained accurate records of customer interactions and transactions.
Executive Secretary to General Manager
Gulf Corporation for Technology
09.2015 - 08.2016
- Provide administrative assistance mainly to the General Manager and his team as required/requested including correspondences, typing, information research, filing and taking telephone messages and calls
- Drafting memos/letters
- Schedule meetings and arrange conference rooms
- Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records
- Manage hotel bookings and schedules
- Assist in processing visa
- Manage spreadsheets
- Greet and receive visitor
- Prepare confidential and sensitive documents
- Coordinates office management activities
- Determine matters of top priority and handle accordingly
- Prepare agenda for meetings
- Takes and transcribes dictation
- Plans events and volunteer activities
- Training Lower Level Staff
- Arrange for the artwork and printing of stationeries
- Coordinate with accounts in clearing invoices
- Coordinate with orders department for delivery of items
- Maintain office procedures
- Maintain hard copy and electronic filing system
- Sign for UPS/Fed Ex/Airborne packages
- Enhanced productivity by organising and prioritising tasks efficiently
- Documented conferences, meetings and appointments with verbatim reports
- Maintained databases and filing systems to boost team efficiency
PR Executive/Events Planner
National Group
12.2013 - 06.2014
- Handling all PR front
- In-charge of promoting the company via social media, print and visual media
- Handling all Client Relation, Employee Relation and Media Relation
- Planning for the face lift of the company
- Constantly in touch with print, online and broadcasting companies
- Attending media events
- Advising work colleagues and senior managers on various aspect of a media campaign
- Organizing photo opportunities
- Encouraging client's to maximize the use of the media to get their message across
- Planning and organizing events
Education
Bachelor of Commerce -
Women's Christian College
06.2014
Master of Public Relations -
Stella Maris College
Skills
- Customer Service
- Account Management
- Report Writing
- Attention to detail
- Customer Rapport
- Relationship building and management
- Time Management
- Priority Management
- Multi-tasking
- Team Training
- Complaint Management
- Schedule Meetings
- Organizational skills
- Need Analysis
- Problem Solving
- Overcoming Objections
- Conflict Resolutions
Languages
English
Upper Intermediate
B2
Tamil
Intermediate
B1
Malayalam
Intermediate
B1
Hindi
Elementary
A2
Timeline
Account Manager - Operational Client Support
BNP Paribas
01.2025 - Current
Client Servicing Executive
BNP Paribas
01.2019 - 12.2024
Executive Secretary to General Manager
Gulf Corporation for Technology
09.2015 - 08.2016
PR Executive/Events Planner
National Group
12.2013 - 06.2014
Bachelor of Commerce -
Women's Christian College
Master of Public Relations -
Stella Maris College