Sara Kayed

Knowledgeable and dedicated customer service professional with extensive experience in financial services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Worked directly with senior leadership to restructure the customer service department, resulting in the establishment of three divisions call center and customer service / KYC onboarding / Middle office
• Planned and coordinated digital onboarding and payment gateway project.
• Coordinated the company's participation in expo events with universities.

 Volunteer Experience:

- Royal Humanitarian Foundation: Since 2012, I have been volunteering as a team leader, organizing events for orphans to provide educational activities and fun experiences while seeking sponsorship.

- Youth Leadership Programme (YLP) 8 Alumni: As an alumni of YLP 8, my team was awarded the second place for our initiative "Masari," which addressed the Sustainable Development Goals (SDG) 4 - Quality Education and SDG 5 - Gender Equality. This initiative was organized in collaboration with UNDP and the Ministry of Youth Affairs.

- Ta'a Alshabab Alumni: I am also an alumni of Ta'a Alshabab, a program aimed at empowering youth.

- We All Read Alumni: Additionally, I am an alumni of the We All Read program, which promotes literacy and a love for reading.

 Through these volunteering experiences, I have been able to contribute to important causes and develop my leadership abilities.