SARA KHONJI
Senior Operations Controller
Muharraq
Summary
Methodical Senior Operations controller with 10+ years maintaining smooth and profitable activities at Gulf Air.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
6
6
Certifications
1
1
Language
Work History
SYSTEM SPECIALIST -MOVEMENT MANAGER(Sabre)
GulfAir
Muharraq
02.2022 - Current
- Performed User acceptance testing (UAT) on, Manager System upgrades to ensure business requirements are met and reporting and rectifying identified defects
- Lead Tester on Movement Manager version upgrades
- Prepared and maintained Quick reference guides on Movement Manager System to be used by all Gulf Air Operations Control staff.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Senior operations controller
Gulf Air
Muharraq
01.2014 - Current
- Experienced in Airline operational efficiencies, punctualities, and hub and spoke system and Sub Charter Operations.
- Well versed in Network Operations, schedule delivery and Service Recovery Management
- Successfully completed training on Airline Security, Bomb Warning Assessment procedures.
- Key Decision maker in Gulf Air schedule recovery process after coordinating and negotiating with Commercial/Maintenance/Crew Planning and Flight Despatch sections in Integrated Operations Centre.
- Maintaining Gulf Air schedule integrity and Flight Progress watch.
- Schedule recovery and service recovery management.
- Taking active part in Airline Crisis and Emergency‑response management
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performing Inventory adjustments for cost saving within 4 days of IOC control period and making suitable equipment changes and cancellation of poor load flights(with Commercial Management Approvals)
Operations controller
Gulf Air
Muharraq
03.2012 - 02.2014
- Monitor Movement Manager and ensure aircraft coverage according to GF policies. Coordinate with Gulf Tech and MCC (for aircraft downtime),flight dispatch (for weather , crew control (for crew availability and disruption)
- Liaising with DM‐IOC to resolve problems such as rerouting,swaps delays, flight cancellation to improve operations and provide smooth operations.
- Ensure effective implementation of IOC decisions by liaising withappropriate functions.
- Automatically implement and publish schedule with little impact on system.
Special Service Unit, WWCC
Gulf Air
Muharraq
12.2009 - 02.2012
- Process Gulf Air Passengers written enquiries by referral to set rules and procedures and generate emails in response to each query/request accurately with courtesy in a timely and efficient manner.Notify passengers by phone or email to advise about schedule change/flight delay or cancellation and update PNRS.
- Increased customer satisfaction by resolving issues.
- Identified issues, analyzed information and provided solutions to problems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Premium Relation Agent
WWCC, Gulf Air
Muharraq
05.2008 - 11.2009
- Handing calls from Premium passengers across Gulf Air network, including our frequent flyer passengers.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
I.T Systems
Gulf Air
- Use of Wotp
- Rio
- Aims
- Sabre Falcon
- Hermes
- Load manager
Education
High school Diploma - undefined
Indian school
Diploma - Air Transportation
City University
LondonSkills
Operation Leadership
Analytical Reports for Senior Management
Daily Operations Management
Cost Savings
Good Knowledge in Ms Office
Certification
Valid Dispatch License
Timeline
SYSTEM SPECIALIST -MOVEMENT MANAGER(Sabre)
GulfAir
02.2022 - Current
Senior operations controller
Gulf Air
01.2014 - Current
Operations controller
Gulf Air
03.2012 - 02.2014
Special Service Unit, WWCC
Gulf Air
12.2009 - 02.2012
Premium Relation Agent
WWCC, Gulf Air
05.2008 - 11.2009
I.T Systems
Gulf Air
High school Diploma - undefined
Indian school
Diploma - Air Transportation
City University