Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SARA KHONJI

Senior Operations Controller
Muharraq

Summary

Methodical Senior Operations controller with 10+ years maintaining smooth and profitable activities at Gulf Air.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
6
6
Certifications
1
1
Language

Work History

SYSTEM SPECIALIST -MOVEMENT MANAGER(Sabre)

GulfAir
Muharraq
02.2022 - Current
  • Performed User acceptance testing (UAT) on, Manager System upgrades to ensure business requirements are met and reporting and rectifying identified defects
  • Lead Tester on Movement Manager version upgrades
  • Prepared and maintained Quick reference guides on Movement Manager System to be used by all Gulf Air Operations Control staff.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Senior operations controller

Gulf Air
Muharraq
01.2014 - Current
  • Experienced in Airline operational efficiencies, punctualities, and hub and spoke system and Sub Charter Operations.
  • Well versed in Network Operations, schedule delivery and Service Recovery Management
  • Successfully completed training on Airline Security, Bomb Warning Assessment procedures.
  • Key Decision maker in Gulf Air schedule recovery process after coordinating and negotiating with Commercial/Maintenance/Crew Planning and Flight Despatch sections in Integrated Operations Centre.
  • Maintaining Gulf Air schedule integrity and Flight Progress watch.
  • Schedule recovery and service recovery management.
  • Taking active part in Airline Crisis and Emergency‑response management
  • Improved operations through consistent hard work and dedication.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performing Inventory adjustments for cost saving within 4 days of IOC control period and making suitable equipment changes and cancellation of poor load flights(with Commercial Management Approvals)

Operations controller

Gulf Air
Muharraq
03.2012 - 02.2014
  • Monitor Movement Manager and ensure aircraft coverage according to GF policies. Coordinate with Gulf Tech and MCC (for aircraft downtime),flight dispatch (for weather , crew control (for crew availability and disruption)
  • Liaising with DM‐IOC to resolve problems such as rerouting,swaps delays, flight cancellation to improve operations and provide smooth operations.
  • Ensure effective implementation of IOC decisions by liaising withappropriate functions.
  • Automatically implement and publish schedule with little impact on system.

Special Service Unit, WWCC

Gulf Air
Muharraq
12.2009 - 02.2012


  • Process Gulf Air Passengers written enquiries by referral to set rules and procedures and generate emails in response to each query/request accurately with courtesy in a timely and efficient manner.Notify passengers by phone or email to advise about schedule change/flight delay or cancellation and update PNRS.
  • Increased customer satisfaction by resolving issues.
  • Identified issues, analyzed information and provided solutions to problems.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Premium Relation Agent

WWCC, Gulf Air
Muharraq
05.2008 - 11.2009
  • Handing calls from Premium passengers across Gulf Air network, including our frequent flyer passengers.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.

I.T Systems

Gulf Air
  • Use of Wotp
  • Rio
  • Aims
  • Sabre Falcon
  • Hermes
  • Load manager

Education

High school Diploma - undefined

Indian school

Diploma - Air Transportation

City University
London

Skills

    Operation Leadership

undefined

Certification

Valid Dispatch License

Timeline

SYSTEM SPECIALIST -MOVEMENT MANAGER(Sabre)

GulfAir
02.2022 - Current

Senior operations controller

Gulf Air
01.2014 - Current

Operations controller

Gulf Air
03.2012 - 02.2014

Special Service Unit, WWCC

Gulf Air
12.2009 - 02.2012

Premium Relation Agent

WWCC, Gulf Air
05.2008 - 11.2009

I.T Systems

Gulf Air

High school Diploma - undefined

Indian school

Diploma - Air Transportation

City University
SARA KHONJISenior Operations Controller