Sarath Sasikumar

A dedicated professional with a strong foundation in technical proficiency and automotive repair understanding, complemented by vehicle maintenance expertise. Demonstrates a thorough understanding of workshop processes and excels in delivering exceptional customer service. Committed to advancing career goals within the automotive industry by leveraging core competencies to enhance operational efficiency and client satisfaction.

Available upon request

• Bronze Medal Nissan Service Advisor Skills Contest - Bahrain National Contest 2018
• Gold Medal Nissan Service Advisor Skills Contest - Bahrain National Contest 2017
• N-SAP Conducted by Nissan Middle East
• TSA21 Certified Service Advisor’s training from Toyota Kirloskar Motors Bangalore, India
• K-SAP Level-1 - Certified Service Advisor's training from Kia Motors

Seeking a challenging career with a progressive organization where there exists ample opportunity to enhance knowledge and skills

• To manage appointments ensuring that the bookings team are following the guideline.
• Leading, monitoring, motivating and inspiring the team; providing guidance and support.
• To control job flow to appropriately skilled technicians maximizing on time completion, while ensuring maximum utilization of resources.
• Achieve customer satisfaction by on-time delivery.
• Ensure full and accurate communication to workshop, parts, reception, and quality control.
• All warranty job cards are cleared timely manner as per the principle standards.
• Maintain up-to-date progress on each and every vehicle under maintenance / repair.
• Ensure Technicians' optimum productivity.
• Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
• Produce, manage and operate duty roaster, checking future planned absences, planning cover and ensuring overtime is provided when necessary.
• Monitor budget and produce weekly/monthly reporting where applicable.
• Review the requirements and source new suppliers if needed.