SARATH PLAKKAL RAVI
Senior Specialist In Application Support
Manama
Summary
Insightful senior system specialist in application support specializing for core banking system implementation, Management and support daily activities in different Bank IT environments. Depth analysis of business process and core banking system requirement studies. Direct supervision over the service vendors and handling projects.
Overview
9
9
years of professional experience
4
4
Certificates
4
4
Languages
10
10
years of post-secondary education
Work History
Senior System Specialist
AlBaraka Islamic Bank, Kingdom of Bahrain
Manama
11.2020 - Current
- Worked with full project development life cycle starting from requirement gathering to production deployment for several core banking modules..
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Worked with development of several reports using different visualization tools which helped business users to take decisions more precisely.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects and implemented more than three modules in iMAL core banking system.
- Demonstrated leadership skills in managing critical projects and leading team of 4 members.
Analyst
SunTec Business Solutions
Trivandrum
05.2020 - 11.2020
- Validated results and performed quality assurance to assess accuracy of data.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Deployments Web application using Jboss.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
Technical Consultant
Path Solutions
Kochin
06.2016 - 05.2020
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Investigated system issues and implemented resolutions to reduce downtime when unexpected system failures happened.
- Enhanced interfaces to promote better functionality for users.
- Improved systems with addition of new features.
- Developed diagrams to describe and lay out logical operational steps.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Used ticketing systems to manage and process support actions and requests of 5 banks in different countries.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference, this helped entire organization to build very good knowledge base..
- Generated reports to track performance and analyze trends.
- Tested new patches before production deployment.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped in data orchestration, data transformation, and data migration for 3 banks.
Implementation Engineer
Finzone
Thrissur
06.2014 - 05.2016
- Troubleshooting the application, database performance issues
- Closely worked with bank staff to train them the new application.
- Created statistical reporting policies and procedures.
- Inspected changes before client performed user acceptance testing.
- Performed various tests on processes and prepared documents.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed installation, upgrade and deployment projects and provided on-site support for clients.
- Managed and monitored installed systems for highest level of availability.
- Participated in system development life cycle from requirements analysis through system implementation.
- Provided 2nd and 3rd level technical support and troubleshooting.
- Designed and implemented system security and data assurance.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Wrote and maintained custom scripts to increase system efficiency and performance time.
Education
Diploma In Computer Engineering - Computer Engineering
SRGPTC Thriprayar Technical Education Department Kerala
Valapad 03.2011 - 05.2014
Higher Secondary - Biology Science
GVHSS Thalikkulam Board of Secondary Education
Thalikkulam 04.2009 - 05.2011
Intermediate - Science
ST Antony’s HS Pazhuvil Board of Examination Kerala
01.2005 - 05.2009
Skills
Team managementundefined
Certification
Oracle workforce development, Oracle, 2017
Timeline
Senior System Specialist
AlBaraka Islamic Bank, Kingdom of Bahrain
11.2020 - Current
Analyst
SunTec Business Solutions
05.2020 - 11.2020
Technical Consultant
Path Solutions
06.2016 - 05.2020
Implementation Engineer
Finzone
06.2014 - 05.2016
Diploma In Computer Engineering - Computer Engineering
SRGPTC Thriprayar Technical Education Department Kerala
03.2011 - 05.2014
Higher Secondary - Biology Science
GVHSS Thalikkulam Board of Secondary Education
04.2009 - 05.2011
Intermediate - Science
ST Antony’s HS Pazhuvil Board of Examination Kerala
01.2005 - 05.2009
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