Sarmad Kaleem
Adliya,Bahrain
Summary
Aspiring marketing professional with expertise in interpersonal communication, query resolution techniques, and customer relationship management. Proficient in Microsoft Office and Excel, with a strong ability to analyse information effectively. Seeking to leverage these skills in a dynamic environment to drive customer satisfaction and operational excellence.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
HR intern
Hundlur Trading Co. W.L.L.
Manama, Bahrain
07.2024 - 08.2024
- Supported business continuity by updating and maintaining HR database with accurate employee data.
Customer service representative
Zara
03.2024 - 04.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer service representative
DeFacto
09.2024 - 11.2024
- Advised customers on availability, pricing and location of products.
Event usher
Bu Shanab Events
11.2024 - 12.2024
- Assisted in setting up venue, ensuring professional appearance.
Education
Bachelor of Business Administration - Marketing
University of Bahrain
Bahrain 09.2019 - 12.2024
Certificate of Higher Education - Business
Pakistan Urdu School
BahrainSkills
- Interpersonal communication
- Query resolution techniques
- Microsoft Office
- Customer relationship management
- Information analysis
- Excel proficiency
Languages
English
Fluent
Urdu
Native
Arabic
Intermediate
Affiliations
- Sportsman
- Amazon FBA
- Crypto currency
Timeline
Event usher
Bu Shanab Events
11.2024 - 12.2024
Customer service representative
DeFacto
09.2024 - 11.2024
HR intern
Hundlur Trading Co. W.L.L.
07.2024 - 08.2024
Customer service representative
Zara
03.2024 - 04.2024
Bachelor of Business Administration - Marketing
University of Bahrain
09.2019 - 12.2024
Certificate of Higher Education - Business
Pakistan Urdu School
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