SARRA SHILI
BAHRAIN
Summary
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Overview
5
5
years of professional experience
Work history
Retail sales associate
ZARA HOME - CITY CENTER
02.2024 - Current
- Managed stock levels for optimal store performance.
- Advised customers on product selection based on their needs.
- Dealt with returns, ensuring customer satisfaction.
- Boosted store reputation with excellent customer service skills.
- Provided product knowledge to customers for informed purchases.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Requested and checked customer IDs at checkout for age-restricted products.
- Worked closely with stock team to guarantee product availability and meet client requests.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Welcomed customers and provided responsive assistance to improve store experiences.
Sales assistant
MALL OF SOUSSE - TUNISIA
01.2023 - 01.2024
- Provide sales consulting and support to customers, effectively selling products and meeting as well as exceeding sales goals
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Updated product labelling and pricing to reflect discounts and offers.
- Develop close and personal relationships with clients to ensure customer
- loyalty and retention Support manager in merchandising to feature new items and best sellers
- Delivered excellent customer service and improved retention
- served customers with knowledgeable, friendly support at every stage of
- shopping and purchasing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Airport customer service agent
AIRPORT MONASTIR -TUNISIA
MONASTIR - TUNISIA
01.2022 - 01.2023
- Assist guest with luggage for arrival / departure
- Ensure that hotel limousines arrive promptly to pick up
- Completes the follow up and trace report
- The ability to make airline reservations, change flight requirements and
- purchase flight tickets
- The ability to greet departing guests, proceed to take care of their baggage.
- and escort to check in counter
- The ability to liaise with airport personnel on lost luggage
- The ability to make special flight arrangements, last minute flight change for guests, special VIP arrangements
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Managed baggage handling operations, overseeing accurate loading and unloading of luggage.
Medical assistant coordinator
MEDICAL CENTER -TUNISIA
02.2021 - 12.2021
- Scheduled appointments to optimise clinic workflow.
- Liaised with other medical staff to ensure seamless communication.
- Assisted in minor procedures, enhancing clinical productivity.
- Streamlined office operations for improved efficiency.
- Prepared patients for surgery to ease anxiety and facilitate procedure.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Shared communications between medical staff and patients.
- Collected information from patients via face-to-face or telephone interviews.
- Documented patient encounter information, laboratory results, and correspondence for records.
Education
Diploma of Higher Education - FACULTY OF ECONOMICS AND MANAGEMENT
UNIVERSITY OF MONASTIR - TUNIS
Skills
- Excellent Communication Skills
- Customer Service
- Customer relations
- Client communication
- Lead generation
- Client relations
- Microsoft Office proficiency
- Data organization
Languages
Arabic
Beginner
English
Beginner
French
Beginner
Timeline
Retail sales associate
ZARA HOME - CITY CENTER
02.2024 - Current
Sales assistant
MALL OF SOUSSE - TUNISIA
01.2023 - 01.2024
Airport customer service agent
AIRPORT MONASTIR -TUNISIA
01.2022 - 01.2023
Medical assistant coordinator
MEDICAL CENTER -TUNISIA
02.2021 - 12.2021
Diploma of Higher Education - FACULTY OF ECONOMICS AND MANAGEMENT
UNIVERSITY OF MONASTIR - TUNIS