Sayed Hassan
Jid Ali
Summary
Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
6
6
years of professional experience
Work History
Human Resources Coordinator
McDonald's Bahrain
05.2023 - Current
- Worked on the Bahranization project from scratch and developed it until McDonald's became the number one in the private sector in 2023, which i achieved in less than 6 months.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.
- Led recruitment efforts to attract top talent in a competitive job market.
- Developed strategic partnerships with external vendors, optimizing resources and maximizing cost savings.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
HUMAN RESOURCES
Relay Engineering
10.2022 - 02.2023
- Investigated allegations of discrimination and unfair employment practices
- Managed the recruitment process
- Reviewed and approved all written corrective action to ensure fairness and consistency
- Developed human resource related training for employees
- Complied and maintained personnel reporting information and documentation; maintained personnel records, to include ocial personnel les and annual performance appraisals.
RECEPTIONIST
Silah Gulf/ Al Salam Specialist Hospital
06.2021 - 01.2022
- Helped customers both in person and over the phone
- Filed and delivered mail as needed
- Assisted in booking appointments
- Answered and quickly redirected up to 100 calls per day
- Added new material to le records and created new records
- Professionally and courteously veried appointment times with clients.
INTERNSHIP
Silah Gulf
09.2021 - 11.2021
- Conducted market research and analyzed current trends
- Looked for potential new clients.
CASHIER
Younis Burger
09.2019 - 12.2019
- Performed daily tasks to ensure a neat, clean and organized store
- Met sales goals, guaranteeing customer loyalty
- Adhered to rules concerning uniform and cash register handling
- Examine and inspected items and reported any damage to supervisor.
CALL CENTER REPRESENTATIVE
Gulf CX
11.2017 - 08.2019
- Handle customer inquiries and complaints
- Swiftly solve issues that require the attention of a supervisor
- Monitor and shadow calls of junior representatives
- Provided information on additional services and products if applicable
- Always gave precise and useful information or escalated with a supervisor when not possible.
Education
BSc in Management and Marketing -
Ahlia University
01.2022
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Public speaking
- Handling conflict
- Mentoring
- Office administration
- Social media
- Excellent written and communication skills
- Creative problem-solving
- Bilingual Customer Support
- Computer skills: Customer relationship management software, data entry and analytical skills
- Time management and organizational skills
- Positive Attitude
- Conflict resolution
- Excellence in customer service
- Honest
- Recordkeeping
- Maintains confidentiality
- Employee Relations
- HR Policies Compliance
- Confidential Document Control
- Onboarding Coordination
- Benefits and payroll coordination
- Talent Acquisition
- Exceptional communicator
- Human Resources Management
- Payroll Administration
- Payroll Processing
- Recruiting
- Labor law knowledge
- Company organization
- Performance Evaluation
- Negotiation
- Staff Management
- Workforce Planning
- Recruitment Management
- Fluent in English
- Fluent in Arabic
- Project Planning
- Conflict Resolution
- Coaching and Mentoring
- Human Resource Management Software HRMS
Languages
Arabic
English
Personal Information
Date of Birth: 05/08/97
References
References Available Upon Request
Timeline
Human Resources Coordinator
McDonald's Bahrain
05.2023 - Current
HUMAN RESOURCES
Relay Engineering
10.2022 - 02.2023
INTERNSHIP
Silah Gulf
09.2021 - 11.2021
RECEPTIONIST
Silah Gulf/ Al Salam Specialist Hospital
06.2021 - 01.2022
CASHIER
Younis Burger
09.2019 - 12.2019
CALL CENTER REPRESENTATIVE
Gulf CX
11.2017 - 08.2019
BSc in Management and Marketing -
Ahlia University
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