Sayed Hassan Moh'd Al Saffar

Results-driven IT Automation & AI Integration Engineer with 6.5+ years of experience across ITSM, Infrastructure Support, and Smart Systems. Specializes in automating IT workflows using Python, PowerShell, Bash, and platforms like Docker, n8n, and Ollama. Hands-on in deploying AI Agents using LLMs (OpenAI, LLaMA) for ticket handling, email parsing, and voice-command-based reminders via Telegram bots and mobile assistants.

Experienced in implementing enterprise IT systems including ManageEngine Suite, Azure, CCTV Surveillance with Health Monitoring, and task orchestration tools. Developed full-stack home automation projects using ESP32, Arduino, and Blynk, combined with Telegram bots and smart assistant integration on Android.

Currently deepening expertise in DevOps (CI/CD pipelines, containerization, cloudflared, API tunneling), with a focus on building secure, scalable AI-based automation for both professional IT support and personal productivity. Known for a “vibe coder” approach—merging practical systems knowledge with agile, script-first problem solving.

• Bachelor in IT Computer Science | Arab Open University
• CCNA – Cisco Certified Network Associate (2022)
• Microsoft Azure Fundamentals (AZ-900) (2023)
• MSP Concepts (In Progress)
• First Aid (Dec 2021)
• HABC Level 1 Fire Safety (May 2025)

• Developing smart home automation projects using ESP32, Arduino, and Blynk platforms to prototype real-world IoT solutions.
• Enhancing automation skills through Python scripting and PowerShell for IT asset management and system monitoring.
• Actively learning DevOps concepts including CI/CD pipelines with GitHub Actions and Docker containers.
• Exploring Managed Service Provider (MSP) frameworks combined with Large Language Models (LLMs) to innovate IT support automation and chatbots.
• Continuing education with Microsoft certifications, including Azure Fundamentals and ongoing MSP studies.

• Led the development and implementation of an automated Queue Management System integrating WhatsApp notifications and CSV syncing for improved customer service.
• Spearheaded a company-wide CCTV system upgrade across 45+ branches, integrating AI-driven analytics to enhance security monitoring.
• Mentored and trained junior IT staff on ManageEngine ITSM tools, network troubleshooting, and workflow automation.
• Actively involved in IoT smart home automation projects using ESP32, Arduino, and Blynk platforms.
• Contributed to IT asset management process automation, improving asset tracking and lifecycle workflows.

• Successfully obtained Cisco Certified Network Associate (CCNA) certification (2022).
• Achieved Microsoft Azure Fundamentals (AZ-900) certification (2023).
• Completed First Aid Certification (Dec 2021) and HABC Level 1 Fire Safety Certification (May 2025).
• Recognized for leading the ITAM workflow automation project, reducing manual processing time and compliance risks.
• Acknowledged for delivering scalable IT support solutions enhancing enterprise IT operations efficiency.