Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Sayed Saleem M Peerzade

Sayed Saleem M Peerzade

IT SUPPORT
Sitra,Kingdom Of Bahrain

Summary

Diligent problem-solver with knack for diagnosing and resolving technical issues, coupled with solid knowledge of hardware and software systems. Adept in providing exceptional customer service and utilising analytical skills to troubleshoot and repair equipment. Committed to enhancing operational efficiency and user satisfaction in IT Support role. Dependable Computer Service and Repair Technician with solid foundation in troubleshooting and customer service. Proficient in diagnosing hardware issues and providing technical support. Dedicated to enhancing system performance and ensuring user satisfaction.

Overview

17
17
years of professional experience
2007
2007
years of post-secondary education

Work history

Computer service and repair technician

Poweronline Technology
Sitrah, Kingdom Of Bahrain
01.2020 - Current
  • Advised clients on preventative maintenance to prevent future technical problems
  • Conducted regular inspections on systems to maintain optimal functionality
  • Replaced faulty parts to restore system functionality
  • Enhanced system functionality through routine maintenance and repairs
  • Managed service schedules, repairs, and inventory records for organisational efficiency
  • Enhanced software systems to bolster security and operation speed
  • Diagnosed and resolved hardware faults using specialised tools and methodologies
  • Restored lost data from crashed systems to mitigate client information loss
  • Diagnosed technical issues to enhance system performance
  • Installed devices to enhance system performance and operational efficiency
  • Delivered exceptional technical support to enhance customer satisfaction
  • Performed remote repairs through online diagnostics for swift resolutions
  • Maintained computer components to ensure optimal performance and prevent overheating issues
  • Ensured computers were fully functional before returning to users
  • Upgraded hardware components to enhance system performance
  • Oversaw maintenance of printers, scanners and peripherals
  • Configured and supported efficient LAN/WAN systems while managing IP, servers and network hardware
  • Provided technical assistance through on-site visits, phone calls and email to achieve customer success

Mobile Phone Technician and Sales

Poweronline
lsa Town, Kingdom of Bahrain
09.2016 - 12.2019
  • Greet the walk in customers and listen to their complaints regarding the malfunctioning of their phones
  • Examine the mobiles phones to identify the cause of trouble
  • Provide the customers with cost estimate and a tentative date to conclude the repair work
  • Mend the defects and replace the broken/used up parts and recheck the performance of the mobile phones
  • Deal with clients while returning the cell phones and receiving fees
  • Give a written invoice of repair parts needed and estimate of cost to customer and get signatures where needed
  • Assisting customers in the selection and purchase of items
  • Managing the till, taking money from customers and hanging out receipts
  • Daily tracking and reporting to the shop manager
  • Giving expert advice to customers regarding products

Mobile Phone Technician

Poweronline
Sitra
09.2013 - 01.2016
  • Repair the damages caused to the phone due to contact with water, heat and light
  • Trained newly hired technicians for repairing cell phone units
  • Open up the mobile phone and check the battery life, wiring and connections, screens and other components for efficiency
  • Remove the screen of the cell phone, iPad, iPod And Tab, and replace with a new one
  • Repair laptop changing ram hard disk fan vga cable screen
  • Ensure software versions are updated and monitored for changed at all times
  • Responsible to undertake any other duties that are relevant to the job as requested by the Service Manage

Mobile Phone Technician cum owner

Star-Communications
Karanataka, India
02.2008 - 07.2013
  • Receive, diagnose, repair, refurbish, upgrade and or dispose of all Cellular mobile telecommunications handsets
  • Carry out all repair procedures - Attended to broken cell phones brought in by customers for repairs
  • Developed innovative and effective marketing programs
  • Maintain a clean and organized service centre at all times
  • Communicate latest service and repair in timely manner
  • Analyzed the problems of the cell phone units before proceeding with the repairs

Education

High School -

DUHS Mundgod
Mundgod, Karnataka

Diploma - Mobile Technology

DESHPANDE RUDSETI HALIYAL
Haliyal, Karnataka

Skill Up-gradation - Mobile Phone Servicing

DESHPANDE RUDSETI HALIYAL
Haliyal, Karnataka

Skills

  • Laptop and computers Service
  • Microsoft Office Document Imaging and Scanning
  • Hardware troubleshooting
  • Network configuration
  • Component replacement proficiency
  • Driver installation and updating
  • Customer support experience
  • Technical consultation service
  • RAM, ssd, hdd knowledge
  • iPhone repairs
  • Parts replacement
  • Product knowledge
  • Pricing strategy
  • Customer retention strategies
  • Profit maximisation
  • Supply management
  • Supplier relationship management
  • Inventory control
  • Demand forecasting
  • Cost reduction strategies

Personal Information

  • Date of birth: 06/08/89
  • Nationality: Indian

Timeline

Computer service and repair technician

Poweronline Technology
01.2020 - Current

Mobile Phone Technician and Sales

Poweronline
09.2016 - 12.2019

Mobile Phone Technician

Poweronline
09.2013 - 01.2016

Mobile Phone Technician cum owner

Star-Communications
02.2008 - 07.2013

Diploma - Mobile Technology

DESHPANDE RUDSETI HALIYAL

Skill Up-gradation - Mobile Phone Servicing

DESHPANDE RUDSETI HALIYAL

High School -

DUHS Mundgod

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Sayed Saleem M PeerzadeIT SUPPORT