Sayed Ali Alghani
Samaheej, Muharraq Governorate, Bahrain
Summary
IT professional with experience in technical support and backend development. Skilled in providing effective IT Help Desk assistance and currently working as a Backend Developer, focused on programming and database management. Committed to using technology to streamline processes and improve user experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Backend Developer
Global ITS Group
, Bahrain
06.2025 - Current
- Al-Augmented Developer.
- Designs systems using Al as a collaborator, not a tool.
- Focuses on architecture, orchestration, prompts, and automation.
- Developed scalable backend web applications using ASP.NET and C# for various applications.
- Collaborated with front-end developers to ensure a seamless integration of the back-end system with the user interface.
- Managed API development to enhance system interoperability and data exchange.
- Implemented database structures using MySQL for optimal data storage.
- Troubleshot and resolved technical issues reported by users or team members promptly.
- Participated in sprint planning sessions, client meetings and project retrospectives.
- Implemented coding best practices such as code refactoring, unit testing, and code review.
Operator
NOV
, Bahrain
01.2025 - 06.2025
- Operate and monitor centrifuge systems to separate materials based on density.
- Operate and monitor the auger machine.
- Operate and monitor the Mono and Seepex pumps.
- Perform routine maintenance and troubleshooting to ensure optimal performance of the equipment.
- Collaborated with team members to uphold safety and environmental compliance.
- Record and analyze data to maintain quality control, and improve operational efficiency.
- Rig up, and rig down.
IT Help Desk
Infonas
, Bahrain
11.2023 - 12.2024
- Resolved user issues through phone, email, and in-person technical support.
- Achieved high resolution rate via effective troubleshooting techniques.
- Managed support tickets to ensure timely issue resolution for all users.
- Conducted training sessions for new employees on IT policies and software applications.
- Maintained inventory of IT assets, including computers and laptops.
- Supported installation of new hardware components, such as printers and scanners.
- Deployed anti-virus software across all workstations within organizational network.
IT Specialist . Internship
CPIC Abahsain Fiberglass W.L.L
, Bahrain
05.2023 - 06.2023
- Maintained inventory of all IT assets, including computers and laptops.
- Resolved customer complaints promptly via phone or email.
- Assisted in troubleshooting network issues while monitoring system performance.
- Supported installation of new hardware components, such as printers and scanners.
- Installed operating systems, applications, patches, and updates as required.
Information Technology Department . Internship
Gulf Aviation Academy
, Bahrain
07.2021 - 09.2021
- Repairing computers and laptops.
- Installing and configuring the operating systems, Microsoft programs, and anti-virus programs, etc.
- Troubleshooting different software applications.
- Making accounts for employees of the company.
- Meet the needs of the departments and staff, technically.
- Technical Support.
Customer Service Specialist
Fast Food Restaurant
, Bahrain
01.2018 - 05.2018
- Receiving feedback and complaints, and resolving them through customer satisfaction.
- Document customer interactions and feedback for continuous improvement initiatives.
- Resolved complaints and escalated issues to management when necessary.
- Participated in team meetings to share insights and strategies for improving service quality.
- Receiving and sending the orders.
- Customer support.
- Sales Management.
- Administrative Assistance.
- Data analysis.
- Customer Service Management.
- Inventory Management.
- Operations Management.
Engineering Department . Internship
Gulf Air
, Bahrain
07.2015 - 08.2015
- Assistant in coordinating training sessions for pilots and writing a simple report about the training session.
- Data entry.
Education
Software Engineering Immersive - Software Engineering
General Assembly
Bahrain11.2023
Bachelor's Degree - Information Technology And Computing
Arab Open University
Bahrain01.2022
High School Diploma - Computer Technologies
Sheikh Khalifa Bin Salman Institute of Technology
Bahrain01.2015
Skills
- Technical support
- Troubleshooting
- Communication skills
- Teamwork and collaboration
- Time management
- Multitasking
- Active listening
- ASPNET development
- API development
- System architecture
- Code refactoring
- Application integration
Certification
- Microsoft 365 Certified: Endpoint Administrator Associate
- H2S and SCBA Safety Course
Timeline
Backend Developer
Global ITS Group
06.2025 - Current
Operator
NOV
01.2025 - 06.2025
IT Help Desk
Infonas
11.2023 - 12.2024
IT Specialist . Internship
CPIC Abahsain Fiberglass W.L.L
05.2023 - 06.2023
Information Technology Department . Internship
Gulf Aviation Academy
07.2021 - 09.2021
Customer Service Specialist
Fast Food Restaurant
01.2018 - 05.2018
Engineering Department . Internship
Gulf Air
07.2015 - 08.2015
Software Engineering Immersive - Software Engineering
General Assembly
Bachelor's Degree - Information Technology And Computing
Arab Open University
High School Diploma - Computer Technologies
Sheikh Khalifa Bin Salman Institute of Technology