Sayed Mohamed Naser
Senior Analyst – Airline Systems | Aviation IT Specialist
Manama,Bahrain
Summary
Experienced aviation and IT professional with a strong focus on ownership, transparency, and a willingness to tackle new challenges. With over 10 years of experience in providing enterprise technology solutions for flight operations, engineering, and mobility systems. Currently in the role of Senior Analyst – Airline Systems at Gulf Air Group, leading digital transformation projects to enhance operational efficiency, compliance, and innovation. Demonstrated leadership in cross-functional initiatives, mobile IT infrastructure, and system optimization. Skilled in defining system processes and aligning technology with business objectives.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Senior Analyst – Airline Systems
Gulf Air Group
03.2024 - Current
- Currently leading the migration from Boeing’s LSAPL librarian to FleetLink SaaS as part of a modernization initiative for Boeing's e-Enablement ecosystem (work in progress).
- Managing the transition of the AGS FDM system to the new Cassiopee Alpha hybrid platform to improve scalability and performance (work in progress).
- Leading the phased implementation of SITA Mission Control to enhance real-time collaboration in flight operations (work in progress).
- Spearheading digitization initiatives for Cabin Crew and Pilot workflows in collaboration with AWS, focusing on secure document access and seamless integration (work in progress).
- Lead cross-functional initiatives to deliver key airline systems across Flight Operations, Crew Management, and Training.
- Delivered the successful migration to FOMAX 4 for Airbus A320neo, securing enhanced data exchange and flight analytics.
- Directed the AirWatch MDM migration to VMware Workspace ONE, strengthening mobile security and compliance.
- Managed the retirement of Boeing’s LSAPL librarian and deployment of FleetLink SaaS for real-time operational data delivery.
- Implemented the SkyBreathe platform and led trial deployment of SITA OPTI Climb & OPTI Direct for fuel optimization.
- Oversaw AGS FDM system migration to Cassiopee Alpha hybrid platform, increasing system performance and scalability.
- Drove the digitization of Cabin Crew and Pilot workflows through collaboration with AWS, enhancing operational agility.
- Rolled out SITA Mission Control to streamline communication and response in flight operations.
- Assumed responsibility for Gulf Aviation Academy (GAA) systems post-merger, ensuring smooth integration and service continuity.
- Enhanced and standardized all EFB documentation to improve regulatory compliance and end-user usability.
- Continuously adapted backend systems to new network infrastructure following GFG IT environment migration.
Senior IT Business Analyst – Flight Operations
Gulf Air
12.2015 - 03.2024
- Addressed, managed, and resolved incidents, requests, and problems relevant to IT solutions supporting Flight Operations and Engineering departments, including Flight Safety Systems, IOC, Crew Management, Navigation and Performance, Fuel Systems, Flight Data Monitoring, E-Enablement, MDM, and Training Systems, aligned with established SLAs.
- Implemented and supported the eFlight Manager system, a core component of the EFB suite, giving pilots access to flight plans, METAR/TAF weather data, MEL, FCOM, FCTM, and manuals.
- Led the implementation and ongoing support for Airbus A320neo FOMAX and Boeing E-Enablement systems including the Librarian environment.
- Managed all EFB initiatives, including backend infrastructure setup, app configuration, tablet deployment, testing, and continuous support.
- Administered AirWatch MDM including profile/policy setup, app deployments, updates, and compliance enforcement across mobile devices.
- Managed the FDM system, configuring interfaces for automated flight data pull and producing analytical BI reports for safety and operational decisions.
- Ensured backend compatibility across infrastructure, applications, and EFB devices; maintained seamless integration.
- Established and maintained Boeing Class 3 EFB infrastructure and communication tools.
- Developed and enforced procedures for highly available, scalable, and cost-effective IT operations supporting airline business goals.
- Defined KPIs and monitored productivity, quality, and service strategies to drive improvement.
- Created backup strategies and implemented disaster recovery planning to ensure business continuity.
- Delivered technical documentation, end-user training, and knowledge-sharing materials.
- Led Boeing E-Enablement project (PKI setup, tool deployment, system integrations) for 787 aircraft.
- Managed cross-departmental IT mobilization projects including Cabin Crew briefing systems and flight documentation.
- Designed and supported systems for tracking and managing staff certifications.
- Delivered the Electronic Flight Folder (EFF) on mobile platforms with real-time content including manuals, flight plans, and charts.
- Developed Cabin Crew Briefing mobile solutions in line with aviation regulations and internal policy.
- Maintained ongoing communication with operational stakeholders to align IT delivery with business needs.
- Continuously analyzed IT performance and user experience to reduce incident recurrence.
- Applied problem-solving expertise to eliminate operational barriers and enable goal achievement.
- Delivered and managed enterprise IT systems supporting Flight Operations, Engineering, and Crew.
- Successfully implemented: Class 3 EFB for Boeing 787-9, Airline Management System (AIMS), eFlight Manager solution, Airbus FOMAX environment, Boeing E-Enablement ecosystem.
- Developed mobile IT solutions to support Cabin Crew Briefing and Electronic Flight Folder (EFF).
- Managed back-end MDM infrastructure (AirWatch), including policy deployment, restrictions, and app updates.
- Maintained Boeing Class 3 ground tools infrastructure and ensured ongoing compatibility with devices.
- Delivered training, technical documentation, and support to Flight Ops personnel across all digital platforms.
- Led development of internal tools to track staff certifications and support training compliance.
- Built an internal system to measure employee satisfaction during internship at BAPCO, adopted into live use.
- Documented procedures, managed known error records, and developed disaster recovery strategies.
IT Desktop Engineer
BDO Consulting (Gulf Air)
06.2014 - 12.2015
Trainer – Microsoft Office 2010
Exceed IT Services
01.2012 - 03.2013
IT Trainee
BAPCO
01.2011 - 03.2012
Helpdesk Agent & Network Technician
Batelco
01.2009
WiMax Technician
Zain Bahrain
01.2008 - 01.2009
Education
Bachelor of Science - Computer Science
AMA International University
Manama 09.2009 - 01.2015
High School Diploma -
Noaim Secondary School
09.2003 - 06.2006
Skills
Aviation IT Leadership
Electronic Flight Bag (EFB) Systems
Airline Management Systems (AIMS)
E-Enablement (Airbus & Boeing)
Mobile Device Management (MDM)
Project & Vendor Management
Strategic Planning & Team Mentoring
Business Continuity & Compliance
Fuel Optimization Technologies
Data Analysis & Reporting
Cloud & Hybrid Environments
IT documentation
Certifications Courses
- Bahrain Tender Board Evaluators Training, 2022
- Architecting on AWS, 2020
- AWS Introduction to Serverless Development, 2020
- AWS Training in Serverless Development, 2020
- Flight Operations Management – Dispatcher Course, 2019
- Boeing Class 3 EFB Ground Tools, 2018
- CEFA FAS, AGS Avionics, Xamarin Mobile App Development, 2016
- AirWatch Enterprise Mobility Associate, 2015
- Xamarin Mobile App Development, 2015
- ITIL Foundation, 2012
- Diploma in the Art and Science of Neuro-Linguistic Programming (NLP), 2011
- Cisco Certified Network Associate (CCNA), 2008
Timeline
Senior Analyst – Airline Systems
Gulf Air Group
03.2024 - Current
Senior IT Business Analyst – Flight Operations
Gulf Air
12.2015 - 03.2024
IT Desktop Engineer
BDO Consulting (Gulf Air)
06.2014 - 12.2015
Trainer – Microsoft Office 2010
Exceed IT Services
01.2012 - 03.2013
IT Trainee
BAPCO
01.2011 - 03.2012
Bachelor of Science - Computer Science
AMA International University
09.2009 - 01.2015
Helpdesk Agent & Network Technician
Batelco
01.2009
WiMax Technician
Zain Bahrain
01.2008 - 01.2009
High School Diploma -
Noaim Secondary School
09.2003 - 06.2006
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