Seddiqa Husain

Client Services & Loan Operations Specialist

• Verified cheque details and documentation before collecting from clients and delivering to the Finance Department.
• Supported clients throughout the loan application process, offering guidance on required documentation and eligibility criteria.
• Conducted outreach to gather client feedback and insights regarding the mobile application experience.
• Customer complaints investigated received via email and support channels, compiling detailed reports for relevant departments.
• Followed up with clients to complete pending loan documentation and facilitate contract approvals.
• Contacted clients with overdue payments to provide reminders and discuss resolution strategies.
• Prepared and submitted monthly reports on Settlement and Buyout Case Insights & Statistics to management.
• Provided front desk support, including handling receipts, ticket reservations, meeting coordination, and scheduling for management.
• Assisted other departments with urgent requests and tasks, ensuring smooth cross functional collaboration.
• Reviewed client refund requests and submitted detailed documentation, including cheque information and outstanding certifications, to the appropriate department.

• Track and monitor staff daily target achievement
• Conduct daily briefing to the team about latest offers and business rules
• Audit daily contracts for financial and quality errors
• Weekly
• Responsible for managing the branch inventory
• Coaching Employees Performance
• Prepare monthly duty schedule for the employees
• Communicate with the operation managers to maintain the flow of work
• Motivate employees and act as a team leader
• Attend managers meetings to solve work-related challenges
• Reporting directly to the Area Manager
• Attend training sessions for leadership, sales and negotiation skills

• Initiating sales through direct contact with potential and existing customers
• Responding to potential and existing customer’s inquiries, by providing advice that caters for the specific needs of individual customers
• Provide details on the product and services available
• Cross selling and up selling various products
• Meet monthly sales target
• Troubleshooting and solving customer’s problems
• Counting shop stocks and accepting orders from suppliers
• Opening and closing of shop ensuring system is running smoothly throughout the day

• Working with targets
• Patience and ability to manage stress
• Knowledge of billing procedures and collection techniques
• Selling products and services using solid arguments to prospective customer
• Performing cost-benefit analyses of existing and potential customers
• Maintaining positive business relationships to ensure future sales

• Provide necessary information to the customer to pay their account
• Monitoring accounts to identify overdue payments
• Keeping accurate records and reporting in collection activity
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

• Giving the customers full details about their CR, laborers, violations and requests
• Explaining to the customers how apply and cancel a request, payment and due dates
• Checking the customer’s request if it got approved or rejected