Shadia Alexander
Manama,Bahrain
Summary
Ambitious professional with keen ability to inspire teams and drive sales growth. Possesses strong leadership and communication skills, along with deep understanding of customer needs. Committed to delivering significant revenue increases and fostering long-lasting client relationships.
Overview
26
26
years of professional experience
Work history
Sales Manager
Debenhams (Alshaya)
01.2020 - 07.2025
Store Manager
Phase Eight London (Alshaya)
09.2017 - 09.2020
Store Manager
Mango (Jawad BG)
01.2010 - 01.2017
Store supervisor
Mango (Jawad BG)
01.2007 - 01.2010
Senior sale advisor
Mango (Jawad BG)
01.2006 - 01.2007
Sale advisor
Mango (Jawad BG)
01.2004 - 01.2006
Ticketing and reservation officer
Hermes International Travels
, Srilanka
09.2001 - 03.2002
- Negotiated unique airline discounts, achieving significant cost savings for clients.
- Monitored flight costs and demand to secure optimal pricing.
- Created and communicated detailed itineraries prior to travel.
- Planned travel itineraries for families and corporate clients with varied requirements.
- Processed tickets and reservations in strict adherence to company policies.
- Conducted calls professionally to uphold exceptional service standards.
- Communicated reservation confirmations to guests via post and email.
Office Clark
The Polytechnic institute
, Sri Lanka
05.1999 - 08.2001
overseeing Trinity College examination department, enrolling students for London Music, Speech & Drama examinations, communicating with Trinity College London and arranging hotel accommodations for examination officials, addressing inquiries from candidates and parents concerning theory and practical examinations.
Education
Diploma MS office -
Health And Safety Measures
Skills
- Effective communication
- Time management
- Store standards maintenance
- Relationship development
- Sales maximization and target achievement
- Direct sales techniques
- KPI monitoring and analysis
- Crisis handling
- Client relationship building
- Cultural awareness
- Microsoft Office Suite
- Target achievement focus
- Decision-Making authority
References
Available upon request.
Languages
English
Fluent
Arabic
Beginner
Hindi
Beginner
Affiliations
- Dancing, Listening to music, Travelling, Driving, Sawing, Baking,
Accomplishments
There are many awards, accomplishments and Honours in my 20 years of Retail journey, the most i value is my teams respect and honour towards me and our goals,
Leadership
Successfully led the team to exceed sales goals while maintaining excellent customer satisfaction scores.
current Job Profile
- Oversee daily store operations to ensure efficiency and effectiveness in all areas.
- Lead, manage, and motivate staff to achieve performance goals and deliver exceptional customer experiences.
- Maintain consistent communication
- Ensure store presentation and operational standards are upheld to reflect the brand’s image.
- Train, coach, and develop team members to foster growth and maintain high performance.
- Delegate responsibilities effectively to empower team members and optimize workflow.
- Monitor sales performance and analyse customer profiles to identify trends and opportunities.
- Deliver outstanding customer service, resolving issues promptly and professionally to ensure customer satisfaction.
Timeline
Sales Manager
Debenhams (Alshaya)
01.2020 - 07.2025
Store Manager
Phase Eight London (Alshaya)
09.2017 - 09.2020
Store Manager
Mango (Jawad BG)
01.2010 - 01.2017
Store supervisor
Mango (Jawad BG)
01.2007 - 01.2010
Senior sale advisor
Mango (Jawad BG)
01.2006 - 01.2007
Sale advisor
Mango (Jawad BG)
01.2004 - 01.2006
Ticketing and reservation officer
Hermes International Travels
09.2001 - 03.2002
Office Clark
The Polytechnic institute
05.1999 - 08.2001
Diploma MS office -
Health And Safety Measures
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