Shahd Salah
.
Damanhur
Summary
Experienced with persuasive communication, critical for effective telemarketing. Utilizes customer relationship management skills to foster client trust and engagement. Track record of achieving sales targets by overcoming objections and delivering tailored solutions.
Overview
2026
2026
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Digital Marketing Course
Oxford Institition
- Managing platforms like Facebook, Instagram, LinkedIn, Twitter; creating content strategies, scheduling posts, using tools (e.g., Canva); running organic and paid campaigns.
- conducting market research, setting goals, budget allocation, audience segmentation, campaign planning, and improving conversion rates
- Mobile Marketing
TOEFL ITP
DULC(damanhour University Language Center)
09.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Trainee
Banque Misr Islamic Branch Internship
08.2025 - 08.2025
- Collaborated closely with other departments to address customer needs, fostering a cohesive work environment.
- Reduced customer complaints by providing timely feedback to the team on areas of improvement.
- Provided excellent customer care by responding to requests, assisting with product selection.
Icdl
Oxford Institution
07.2025 - 08.2025
- Understanding computer hardware and software
- Microsoft Excel
- Entering and organizing data
- Using formulas and functions (SUM, AVERAGE, etc.)
- Creating charts and graphs
- Formatting spreadsheets for presentation
Presentation Team Member
Enactus Egypt
02.2024 - 05.2025
- Improved team collaboration during presentation development by implementing project management tools and communication channels.
- Supported event marketing efforts through the creation of visually dynamic promotional materials such as banners, flyers, and digital advertisements.
Customer Service Trainee
Banque Misr Internship
09.2024 - 10.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent multitasking abilities by managing multiple customer interactions simultaneously.
- Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
- Investigated and resolved customer inquiries and complaints quickly.
Training for Employment(TFE)
(EBI)المعهد المصرفى المصرى
08.2024 - 09.2024
- Effective communication, business writing, interpersonal skills
- Banking basics: digital banking, consumer banking, credit analysis, trade finance, SME financing
- Financial literacy, FinTech essentials, information security
Internship
CIB Bank
07.2024 - 07.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Telemarketer
Elements Institution
01.2022 - 01.2024
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Built relationships with customers using strong persuasion and active listening skills.
Education
Bachelor in Business Adminstration - Business Administration
Faculty of Commerce English Section Business Adminstration
Damanhur, Egypt 04.2001 -
Skills
TECHINCAL
-Microsoft office(word-excel-powerpoint)
-Typing speed
SOFT
-Friendly, positive attitude
-Teamwork and collaboration
-Customer service skills
-Time management
-Leadership
Certification
Banque misr islamic branch internship
Timeline
TOEFL ITP
DULC(damanhour University Language Center)
09.2025 - 10.2025
Customer Service Trainee
Banque Misr Islamic Branch Internship
08.2025 - 08.2025
Banque misr islamic branch internship
08-2025
Icdl
Oxford Institution
07.2025 - 08.2025
Customer Service Trainee
Banque Misr Internship
09.2024 - 10.2024
Banque misr internship
09-2024
المعهد المصرفى المصرى TFE
09-2024
Training for Employment(TFE)
(EBI)المعهد المصرفى المصرى
08.2024 - 09.2024
Internship
CIB Bank
07.2024 - 07.2024
CIB bank
07-2024
Presentation Team Member
Enactus Egypt
02.2024 - 05.2025
Telemarketer
Elements Institution
01.2022 - 01.2024
Bachelor in Business Adminstration - Business Administration
Faculty of Commerce English Section Business Adminstration
04.2001 -
Digital Marketing Course
Oxford Institition
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