Shahenda Mahmoud Hussien
Hurghada
Summary
Experienced professional skilled in communication, team collaboration, and adaptability. Proven ability to manage pressure and solve problems, enhancing guest satisfaction through effective service and upselling. Expertise in beverage service, multitasking, and dietary requirement comprehension. Committed to efficient workflow organization and rapid order processing, maintaining table setting standards with strong time management.
Overview
2026
2026
years of professional experience
4
4
years of post-secondary education
Work history
Hostess
JW Marriott Hotel
- Liaised with event coordinators during special events for seamless execution of duties.
- Managed reservations and seating arrangements for smooth operations.
- Greeted customers over the phone politely while taking down reservation details accurately.
Captain
Sunrise Crystal Bay Resort
Hurghada
01.2023 - 11.2025
- Supervised daily food and beverage operations to ensure exceptional service quality.
- Led waitstaff in maintaining high standards of customer service.
- Managed guest requests, complaints, and VIP coordination effectively.
- Conducted training sessions for new staff on service etiquette.
- Ensured dining areas complied with resort standard operating procedures.
- Monitored inventory levels and coordinated with food and beverage management.
Hostess
InterContinental Ras Al Khaimah (Pre-Opening)
01.2021 - 01.2022
- - Managing guest seating and using reservation systems.
- - Supporting pre-opening operational preparations.
- - Assisting F&B flow during opening months.
- - Ensuring guest satisfaction and IHG service standards.
Hostess
Rixos Premium Seagate
Sharm El Sheikh
01.2018 - 01.2021
- - Delivering premium guest service in a luxury resort.
- - Supporting theme nights, events, and VIP service.
Hostess
Steigenberger El Tahrir Hotel
01.2017 - 01.2018
Flight and Hotel Booking Agent
Safir Company
egypt, Cairo
08.2016 - 04.2017
- Adhered strictly to regulatory guidelines during all stages of transactions, reducing legal risks associated with non-compliance.
- Increased client base with effective marketing strategies and direct outreach efforts.
- Collaborated closely with solicitors during contract negotiations for seamless transaction processes.
- Delivered exceptional customer service to ensure repeat business and referrals.
Education
Bachelor’s Degree - Tourism & Hotels
Helwan University – Faculty of Tourism & Hotels
07.2013 - 07.2017
Skills
- Communication skills
- Team collaboration
- Adaptability and flexibility
- Pressure management
- Problem-solving
- Guest service orientation
- Upselling techniques
- Beverage service expertise
- Multi-tasking ability
- Positive demeanor under pressure
- Understanding of dietary requirements
- High-speed order processing
- Table setting standards
- Efficient workflow organization
- Time management proficiency
Languages
Arabic
Native
English
Native
References
Available upon request.
Interests
- Community service, - Reading, - Exploring cultures
Additional Experience
- - Trainee at EgyptAir
- - Worked at Safir Company
Timeline
Captain
Sunrise Crystal Bay Resort
01.2023 - 11.2025
Hostess
InterContinental Ras Al Khaimah (Pre-Opening)
01.2021 - 01.2022
Hostess
Rixos Premium Seagate
01.2018 - 01.2021
Hostess
Steigenberger El Tahrir Hotel
01.2017 - 01.2018
Flight and Hotel Booking Agent
Safir Company
08.2016 - 04.2017
Bachelor’s Degree - Tourism & Hotels
Helwan University – Faculty of Tourism & Hotels
07.2013 - 07.2017
Hostess
JW Marriott Hotel