SHANEER MIANDAD
EAST RIFFA,BAHRAIN
Summary
Accomplished professional with extensive expertise in accounting, marketing, and managerial skills. Demonstrates proficiency in Amadeus software and travel agency operations, with a strong background in hotel reservation procedures and customer service. Skilled in inventory control, documentation management, invoicing, billing, and event planning. Adept at supervising teams to achieve operational excellence. Committed to leveraging skills to drive organizational success and enhance client satisfaction.
Overview
21
21
years of professional experience
Work history
Ticketing and reservation officer
RIYA TRAVEL AND TOURS BPC
EAST RIFFA, BAHRAIN
2022.12 - Current
- Issuing ticket from NDC and GDS platforms as per customer request.
- Arranging tailor made and customized tour packages.
- Fostered positive relationships with clientele by providing personalised service.
- Assisted customers with flight schedules, provided accurate information.
- Worked proactively during peak seasons, maintaining calm under pressure.
- Ensured seamless check-in procedures through meticulous handling of tasks.
- Handled cash and card transactions efficiently for smooth payment process.
- Adhered strictly to company policies whilst processing tickets and reservations.
- Acted as first point of contact for customers to resolve potential issues with reservations.
Team Leader
noon.com
HAIL, SAUDI ARABIA
2019.01 - 2022.01
- Worked as Team Leader, Managed 22 delivery drivers including Saudi nationals and expatriates.
- Used to attend customer feed backs and complaints.
Marketing Head
Halai Trading Establishment
RIYADH, SAUDI ARABIA
2016.12 - 2018.12
- Worked as Sales Head for food and confectionery division.
- Managed 8 van sales drivers
- Route allocation for drivers
- Division and follow up for sales target for sales team
- Follow up for timely payment of credit invoices with customers and sales team
- Assisted purchase team with purchase of goods as per market study
- Developed marketing strategies to increase customer engagement.
- Managed public relations initiatives for favourable company image.
- Drove sales growth with targeted promotional activities.
Regional Head
Bustan Al Wataniya
RIYADH, SAUDI ARABIA
2012.10 - 2016.10
- Worked as regional Head food and confectionery division
- Managed over 12 van sales team including Dammam province
- Division and follow up of Sales target among sales team
- Allocation of sales routes by creating route plans
- Inventory control
- Administrative Jobs
- Accounting and cash management
- Customer follow up for receivables
- Preparing purchase order for Branch
- Coordinated with other departments for smooth business operations.
- Implemented cost-saving measures, significantly reducing operational expenses.
Executive Accountant Cum Internal Auditor
Max Mix Media Advertising
JEDDAH, SAUDI ARABIA
2010.10 - 2012.10
- Worked as Executive Accountant cum Internal Auditor
- Daily cash and cheque depositing to bank
- Accounts receivable follow-up
- Accounts payable
- Asset Management
- Preparation of quarterly, half yearly and yearly reports as required by management
- Conducted regular internal audits for improved financial integrity.
- Oversaw payroll processing to guarantee timely employee remuneration.
- Coordinated with external auditors for annual audit completion.
Accountant Cum Office In Charge
Mohammed A Al Amri Trd Est.
JEDDAH, SAUDI ARABIA
2009.03 - 2010.09
- Worked as accountant cum office in charge
- Ensured timely invoice payments with diligent follow-ups.
- Completed detailed profit and loss analysis; identified improvement areas.
- Assisted with strategic planning efforts leading to sustained growth.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Performed thorough expenditure tracking, preventing overspending.
- Efficiently managed payroll processing tasks, avoiding errors.
- Generated accurate financial reports using advanced software tools.
- Advised management on financial details related to business operations, inventory levels and budgets.
Accountant
Saud Mohammed Saeed Al Hamadi Est.
JEDDAH, SAUDI ARABIA
2008.08 - 2009.02
- Worked as accountant (including cash)
- Generated accurate financial reports using advanced software tools.
- Completed detailed profit and loss analysis; identified improvement areas.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
Accountant Cum Manager
Overdrive car accessories
KANNUR, KERALA, INDIA
2006.03 - 2007.09
- Worked as accountant cum manager (work and study)
Sales Executive
Bajaj Alliance Insurance
KANNUR, KERALA, INDIA
2005.05 - 2005.11
- Worked as sales executive as part time (work and study)
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
Sales Executive
Reliance Communication
KANNUR, KERALA, INDIA
2004.10 - 2005.04
- Worked as sales executive as part time (work and study)
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Generated new leads and opportunities to maximise revenue.
Education
BACHELOR OF COMMERCE - Business Operation, Finance, Accounting, Marketing
CALICUT UNIVERSITY
CALICUT, KERALA, INDIA06.2008
FIATA - Freight Forwarding
Indian Diploma
TELLICHERRY, KERALA, INDIA03.2008
Skills
- Accounting
- Marketing
- Managerial Skills
- Supervising Skills
- Amadeus software proficiency
- Travel agency operations
- Hotel reservation procedures
- Customer Service
- Inventory control
- Documentation control
- Invoicing and billing
- Event planning
Custom
Valid Indian and Saudi Light Vehicle Driving Licence
Personal Information
- Date of birth: 08/19/86
- Nationality: Indian
- Marital status: Married
- Religion: Islam
Languages
English
Advanced
Arabic
Intermediate
Hindi
Advanced
Malayalam
Native
Timeline
Ticketing and reservation officer
RIYA TRAVEL AND TOURS BPC
2022.12 - Current
Team Leader
noon.com
2019.01 - 2022.01
Marketing Head
Halai Trading Establishment
2016.12 - 2018.12
Regional Head
Bustan Al Wataniya
2012.10 - 2016.10
Executive Accountant Cum Internal Auditor
Max Mix Media Advertising
2010.10 - 2012.10
Accountant Cum Office In Charge
Mohammed A Al Amri Trd Est.
2009.03 - 2010.09
Accountant
Saud Mohammed Saeed Al Hamadi Est.
2008.08 - 2009.02
Accountant Cum Manager
Overdrive car accessories
2006.03 - 2007.09
Sales Executive
Bajaj Alliance Insurance
2005.05 - 2005.11
Sales Executive
Reliance Communication
2004.10 - 2005.04
BACHELOR OF COMMERCE - Business Operation, Finance, Accounting, Marketing
CALICUT UNIVERSITY
FIATA - Freight Forwarding
Indian Diploma