Sharifa MAULANA SAID
Manama,Bahrain
Summary
Offering strong communication and organisational skills, with friendly and welcoming attitude. Knowledgeable about customer service, multitasking, and handling administrative tasks. Ready to use and develop interpersonal, time-management, and problem-solving skills.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work history
Receptionist
City Point Hotel
Manama, Bahrain
2024.06 - Current
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Kept reception area clean and neat to give visitors positive impression of the company.
Barista
kili Coffee Shop
Lamu, Kenya
2023.06 - 2024.04
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Offered personalised beverage recommendations, enhancing customer rapport.
- Maintained cleanliness of the café area whilst preparing orders.
- Collaborated with team members during busy periods improving workflow efficiency.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Cashier
Mingle Supermarket
Mombasa, Kenya
2020.06 - 2023.04
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Packaged customer items carefully, ensuing merchandise safety.
- Assisted customers to locate obscure items on shop floor.
- Used POS register system to total values and complete cheque, card, or mobile payments.
Waitress
Peponi lounge and Resort
Lamu, Kenya
2018.07 - 2020.03
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained clean and organized dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
Education
Certificate of Higher Education - Nurse assistant
Filisian Institues
Manama\Bahrain 2025.01 - 2025.06
certificate of Computer - Computer studies
Lamu Polytechnic Centre
Lamu\Kenya 2018.01 - 2018.05
Certificate Of Secondary Education - High School
Kisauni High School
Mombasa\Kenya 2014.01 - 2017.11
Certificate Of Primary Education - Primary School
Mkomani Primary School
Lamu\Kenya 2005.01 - 2013.11
Skills
- Telephone operation
- Customer Service
- Greeting customers
- Clear communication
- Friendly customer service
- Patience and composure
Languages
English
Advanced
Swahili
Proficient (C2)
Affiliations
- Travelling
- Cooking
- Reading
- Learning New Skills
Timeline
Certificate of Higher Education - Nurse assistant
Filisian Institues
2025.01 - 2025.06
Receptionist
City Point Hotel
2024.06 - Current
Barista
kili Coffee Shop
2023.06 - 2024.04
Cashier
Mingle Supermarket
2020.06 - 2023.04
Waitress
Peponi lounge and Resort
2018.07 - 2020.03
certificate of Computer - Computer studies
Lamu Polytechnic Centre
2018.01 - 2018.05
Certificate Of Secondary Education - High School
Kisauni High School
2014.01 - 2017.11
Certificate Of Primary Education - Primary School
Mkomani Primary School
2005.01 - 2013.11