Shehan Denuwan
MManama
Summary
Spearheaded operations management and team supervision in water sports and recreational activities, ensuring safety and enjoyment for all participants.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Water sport & recreation supervisor, boat captain
Lagoon beach Resort & spa, Bahrain
07.2022 - Current
- Water sport & recreation supervisor
- Boat captain
- Supervised daily operations of recreational facilities, ensuring safety and guest satisfaction.
- Coordinated special events, enhancing guest experiences through unique activities and workshops.
- Ensured safety of all participants by maintaining up-to-date knowledge on safety regulations and conducting regular facility inspections.
Recreation in charge
Jaw resort & spa, Bahrain
01.2022 - 07.2023
- Managed staff scheduling, ensuring optimal coverage for events and activities.
- Trained and mentored junior staff on operational procedures and customer service excellence.
- Evaluated participant feedback to refine programs, increasing satisfaction rates among users.
- Established safety protocols for recreational facilities, promoting a secure environment for all attendees.
- Leveraged social media platforms effectively to enhance visibility of recreational programs, attracting new participants from the surrounding areas.
Fitness instructor
Jaw resort & spa, Bahrain
01.2021 - 01.2022
- Developed personalized training programs, enhancing individual client performance and engagement.
- Conducted fitness assessments to track progress and adjust training plans accordingly.
- Implemented wellness initiatives, promoting holistic health within the resort community.
- Collaborated with spa professionals to integrate fitness offerings with overall wellness services.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
Fitness instructor
Hero gym, Manama Bahrain
01.2020 - 01.2021
- One-year experience
Captain Waiter
Lagoon beach & spa, Bahrain
01.2019 - 01.2020
- Led team in delivering exceptional dining experiences, ensuring high customer satisfaction and adherence to service standards.
- Trained and mentored junior staff on operational procedures and service excellence techniques.
- Managed daily restaurant operations, optimizing workflow to enhance efficiency and guest experience.
- Developed and implemented service protocols that improved table turnover rates and increased overall productivity.
- Trained and mentored new staff in beverage preparation and customer interaction techniques.
- Maintained cleanliness and organization of workstations to enhance operational efficiency.
Captain waiter & commi 1
NQs Cookery Spanish Restaurant
01.2016 - 01.2019
- Supervised daily restaurant operations, ensuring exceptional service and guest satisfaction.
- Trained and mentored new staff on menu knowledge and customer engagement techniques.
- Coordinated with kitchen staff to streamline order processing and enhance efficiency.
- Developed and implemented strategies to improve table turnover rates during peak hours.
Waiter
Moven pick hotel & resort
01.2016 - 2016
- Delivered exceptional customer service in high-pressure environments.
- Managed daily operations of dining areas, ensuring cleanliness and efficiency.
- Trained new staff on service protocols and menu knowledge.
- Collaborated with kitchen team to coordinate timely food delivery to guests.
Barista & cashier
Top Market coffee shop
01.2015 - 01.2016
- Prepared and served high-quality beverages following standardized recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Implemented inventory management processes to ensure availability of supplies.
- Monitored equipment performance, performing routine maintenance to ensure operational reliability.
- Developed relationships with regular customers, fostering loyalty and repeat business.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Waiter to senior waiter
Hani Royal Hotel & spa
01.2013 - 01.2015
- Delivered exceptional table service, ensuring guest satisfaction and dining experience quality.
- Managed food and beverage orders efficiently, maintaining accuracy and timely delivery.
- Coordinated with kitchen staff to ensure seamless communication and order fulfillment.
- Trained new waitstaff on service standards and restaurant protocols.
Education
Certified Fitness Instructor
International Fitness Alliance
Bahrain O/L examination - undefined
01.2009
Skills
Supervisory Skills
Recreational Planning
Training and Development
First Aid
Safety Compliance
Team Management
Certification
- Certified Boat captain: RYA Bahrain Commercial License Level 1
- RYA Powerboat Level 2
- RYA First Aid Certification Bahrain Commercial Level 2
- Certified fitness instructor course in international fitness alliance
- CPR and first aid certification
- Anatomy and physiology for exercise
- Health, safety and welfare in a fitness environment
- Principle of exercise fitness and health
- Know how to support clients who take part in exercise and physical activity
- Planning gym-based exercise
- Instructing gym-based exercise
Languages
English
Hindi
Trainings Attended
- Bomb Threat
- Fire & Safety
- Food Hygiene
- Slip & Fall
- Grooming Standards
Timeline
Water sport & recreation supervisor, boat captain
Lagoon beach Resort & spa, Bahrain
07.2022 - Current
Recreation in charge
Jaw resort & spa, Bahrain
01.2022 - 07.2023
Fitness instructor
Jaw resort & spa, Bahrain
01.2021 - 01.2022
Fitness instructor
Hero gym, Manama Bahrain
01.2020 - 01.2021
Captain Waiter
Lagoon beach & spa, Bahrain
01.2019 - 01.2020
Captain waiter & commi 1
NQs Cookery Spanish Restaurant
01.2016 - 01.2019
Waiter
Moven pick hotel & resort
01.2016 - 2016
Barista & cashier
Top Market coffee shop
01.2015 - 01.2016
Waiter to senior waiter
Hani Royal Hotel & spa
01.2013 - 01.2015
O/L examination - undefined
Certified Fitness Instructor
International Fitness Alliance