sheraz shoukat

• Managed team dynamics by implementing conflict resolution strategies.
• Developed accurate sales forecasts for improved strategic planning.
• Facilitated staff training, resulting in better customer service.
• Boosted department efficiency by streamlining operational processes.
• Secured new business opportunities with successful networking events.
• Enforced safety regulations to reduce workplace accidents.
• Supervised project timelines for timely completion.
• Implemented cost reduction measures, reduced overhead expenses.
• Fostered a positive work environment with regular team-building activities.
• Coordinated cross-departmental collaboration for improved workflow.
• Led performance reviews, identified areas for improvement.
• Cultivated strong relationships with Vendors to secure repeat business.
• Identified growth opportunities through comprehensive market research.
• Delegated tasks efficiently to maximise productivity.
• Liaised with suppliers to ensure timely deliveries.
• Maintained inventory control, reduced stock shortages.
• Piloted change management initiatives successfully improving organisational adaptability.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Led and managed administrative staff to maintain smooth daily operations.
• Monitored health and safety measures for guaranteed compliance.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Organised financial and operational data to help with yearly budgeting and planning.
• Designed and implemented training to further develop staff based on business goals.
• Established clear budgets and cost controls strategies to meet objectives.
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Streamlined processes to improve and optimise office operations.
• Represented organisations at seminars, conferences and business events.
• Drafted procedural statements and guidelines for company-wide use.
• Controlled resources by department or project and tracked use in [Software].
• Greeting visitors at reception
• Managing diaries, scheduling meetings and booking rooms Arranging travel

Started as Scheduling Executive and held various positions including Transport Safety Executive and Back Office Executive, After Poromotions ended as Senior Officer Operations

• Successfully improved RTD (Round trip distance) by 88%.
• Improved relationship with the host company (Parco) which resulted in a supply increase of 180%
• Played an active role in converting the entire fleet to PATROM Standards by devising the comprehensive plan.
• Successfully resolved 100% shortage claim and related queries within a period of 7 Months.
• Preparing, organizing and storing information in paper and digital form
• Dealing with queries on the phone and by email- Greeting visitors at reception
• Managing diaries, scheduling meetings and booking rooms
• Taking minutes at meetings
• Typing up letters and reports
• Updating computer records using a database
• Ordering office supplie
• Maintaining office systems
• Liaising with suppliers and contractors
• Liaising with staff in other departments.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Oversaw daily operations to achieve high productivity levels.
• Assisting in the ongoing terminal development and tank construction project.
• Conduct risk analyses

Started as Contract Suoervisior and was promoted to the Position of Manager Bus and Fleet Division.

• Facilitated staff training, resulting in better customer service.
• Boosted department efficiency by streamlining operational processes.
• Secured new business opportunities with successful networking events.
• Implemented cost reduction measures, reduced overhead expenses.
• Handled a team of over 500 drivers & staff.
• Ensured close coordination with Sales and Vehicle Maintenance Team.
• Liaised with Contract Supervisors on a daily basis.
• Made arrangements for customer transfer on a daily basis.
• Handled overtime of staff & forwarded to the accounts department.
• Provided Service to Etihad Airways passengers in clearing immigration & Check-In Counters at Abu Dhabi airport.-
• Keeping Close Coordination with Etihad & Gulf Air Floor Managers
• Providing Passengers guidance & sorting out their problems regarding their travel.
• Providing them transport for their transfer to Dubai and Al-Ain.
• Providing High-level Protocol to VVIP’S Travelling through Etihad Airways.
• Planning Daily Fleet requirements while managing Cost Limits.
• Dealing with the Crew of Gulf Air & providing them Transport facilities to Cabin Crew.