Sheza Mohamed Isa Al Ghatam
Ar Rifa',14
Summary
Innovative professional with comprehensive understanding of product knowledge and integration, supported by effective leadership in multifaceted environments. Demonstrates persuasive communication and interpersonal acumen, inspiring motivation and formulating effective sales strategies. Proficient in customer relationship management systems, competitor analysis, and financial forecasting, ensuring quality assurance and safety consciousness. Adept at crisis handling and KPI tracking, with a keen understanding of marketing strategies. Committed to leveraging expertise in public speaking and product development to enhance customer service excellence. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Manager
Wox Travel & Tourism
Manama
2026.04 - Current
- Managed day-to-day travel and tourism operations using KPIs and performance reporting.
- Analyzed trends in bookings/demand to support planning, forecasting, and resource decisions.
- Identified root causes of service issues and implemented process improvements to improve outcomes.
- Coordinated with cross-functional teams and suppliers to optimize schedules, cost, and customer experience.
- Transitioning to analyst career to apply deeper data analysis and data-driven decision-making.
Event promoter
Aramco
Manama, Bahrain
2019.10 - 2019.11
- Promoted Aramco by engaging attendees, answering questions, and encouraging registration.
- Delivered clear, professional messaging about event schedules, activities, and benefits to different audiences.
- Collaborated with event teams to maintain service standards, brand presence, and smooth operations.
- Drove attendance by using persuasive communication and follow-up conversations with interested participants.
- Boosted brand awareness with innovative marketing strategies.
Sales promoter at Viva
Samsung
Manama, Bahrain
2018.02 - 2018.08
- Promoted *Samsung devices* by engaging customers, explaining key features, and recommending suitable models based on needs.
- Worked to achieve daily/weekly *sales or engagement targets*, using persuasive communication and product knowledge.
- Conducted in-store outreach by greeting customers, driving product interest at the display area, and encouraging hands-on demos.
- Maintained high presentation standards by keeping the booth/display organized, stocked, and visually appealing.
- Collaborated with the store team ( Viva Telecom/Samsung supervisors ) to ensure smooth operations during promotions.
- Delivered consistent customer service by addressing concerns professionally and escalating issues when needed.
- Managed to exceed Per-Day Sales Target
- Promoted various products during peak hours for maximum exposure.
- Updated knowledge of competitor products for better sales pitch preparation.
- Built strong relationships with store managers to secure prime shelf space.
Education
Bachelor of Science - International Business
University Of Technology
Bahrain 2021.09 - 2024.09
Software Engineering - Software Engineering
Tamkeen
Bahrain 2025.01 -
Skills
- Product knowledge and integration
- Interpersonal effectiveness
- Leadership in diverse environments
- Customer relationship management systems
- Competitor analysis
- Customer relationship management
- KPI tracking
- Safety consciousness
- Customer Service
- Resourcefulness
- Quality Assurance
Languages
English
Native
Arabic
Intermediate
Hindi
Intermediate
Certification
Certificate of Participation Entrepreneurship Development Program
Affiliations
- Fitness Sports, Online Trading, Volunteering
Timeline
Manager
Wox Travel & Tourism
2026.04 - Current
Software Engineering - Software Engineering
Tamkeen
2025.01 -
Bachelor of Science - International Business
University Of Technology
2021.09 - 2024.09
Event promoter
Aramco
2019.10 - 2019.11
Sales promoter at Viva
Samsung
2018.02 - 2018.08