Shreya Chatterjee
Baranagar,India
Summary
Experienced professional with focus on maintaining high standards of cleanliness and organisation in hospitality settings. Deliver exceptional guest experiences by ensuring immaculate and welcoming environments through thorough cleaning and attention to detail. Skilled in using cleaning equipment and managing time efficiently to meet tight schedules.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Industrial Trainee
The Lalit Grand Palace
Srinagar, India
2021.11 - 2022.05
Housekeeping attendant
The Trident hotels by Oberoi
Chennai, India
2022.09 - 2023.09
- Maintained pristine room conditions through thorough cleaning and sanitation practices.
- Collaborated with front desk staff to optimise room allocations.
- Upheld high cleanliness standards via regular dusting and polishing of furniture.
- Ensured spotless bathrooms to enhance hygiene standards.
- Assisted in laundry operations to support efficient housekeeping services.
- Diligently complied with hotel policies, reinforcing professionalism in workplace.
- Implemented safety measures while handling hazardous cleaning chemicals.
Housekeeping attendant
ITC Windsor
Bangalore, India
2023.11 - 2024.11
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Ensured spotless bathrooms for better hygiene standards.
- Ensured safety measures whilst handling hazardous cleaning chemicals.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
- Delivered superior service by responding promptly to guest requests.
Housekeeping attendant
Onyx by Rotana
Manama, Bahrain
2025.01 - Current
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Followed stringent standard operating procedures whilst cleaning and servicing rooms; improved quality control measures.
- Checked mini-bars daily, restocking as required for seamless guest experience.
- Provided detailed room service for the comfort of guests.
- Ensured clear communication with housekeeping supervisor regarding any special requests or issues in rooms.
Education
Secondary - General
Saraswati Balika Vidyalaya and Shilpa Sikhsa Sadan
India 2017.01 - 2018.01
Senior Secondary - Humanitites
Baranagar Rameshwar High School
India 2019.01 - 2020.01
Bachelor of Arts - Hospitality Management
International School of Hospitality Management
India 2020.06 - 2023.09
Skills
- Safety compliance
- coordinating
- Decision Making
- Team Leading
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Affiliations
- Cooking and Dancing
Personal Details
Father's Name- Shyamal Chatterjee.
Mother's Name- Sujata Chatterjee.
Passport Number- V2534172.
Timeline
Housekeeping attendant
Onyx by Rotana
2025.01 - Current
Housekeeping attendant
ITC Windsor
2023.11 - 2024.11
Housekeeping attendant
The Trident hotels by Oberoi
2022.09 - 2023.09
Industrial Trainee
The Lalit Grand Palace
2021.11 - 2022.05
Bachelor of Arts - Hospitality Management
International School of Hospitality Management
2020.06 - 2023.09
Senior Secondary - Humanitites
Baranagar Rameshwar High School
2019.01 - 2020.01
Secondary - General
Saraswati Balika Vidyalaya and Shilpa Sikhsa Sadan
2017.01 - 2018.01