SHYAM NARAYANAN
Operations Manager
Bahrain
Summary
A highly experienced Operations Manager with 25 years of experience in the retail & distribution industry. Proven track record of successfully implementing operational strategies to increase customer and employee loyalty. Skilled in assessing performance reports and providing informal coaching and support to store associates. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Operations Manager
Alhawaj Group
01.2012 - Current
- Spearheading the Organization currently,as the prime business point of contact of the group in the capacity of Operations Manager, overseeing all the key departments including Finance, IT, Sales & Marketing, Human Resources, Personnel Management, Logistics, Warehousing, Inventory Management and Digital Marketing.
- Reporting to the Chairman and Managing Director of the Group
- Represented the Organization on all major International Trade Fairs, Exhibitions, Distributor Conferences worldwide. Including TFWA Cannes since 2012 onwards
- Responsible for handling Major Brands in Bahrain Market including SWAROVSKI, SAMSONITE, Luxury Fragrances Brands from all categories including Niche Fragrances and Selective sector.
- Business association with all major business groups in luxury fragrance industry including LVMH, COTY, PUIG, SHISEIDO,CARTIER, BVLGARI,INTERPARFUMS, VERSACE among wide others.
- Responsible for the Retail and Distribution Business of the group.
- Extensive International Travel background.
- Responsible for all negotiations with all leading Shopping Malls in Bahrain with regard to lease agreement finalization and all other matters.
- Cultivated and managed excellent rapport/ relationships with key personnel in trade and non trade sector, including other major Business houses, Mall Management, Banks, Societies and Government agencies
- Managed a group of highly skilled professional across all key departments of the organization.
- Responsible for budget implementations, employee evaluations, and contract details, Formulating policies and procedures to streamline operations.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and maintained relationships with customers and suppliers through account development.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Human Resources & Administration Manager
Alhawaj Group
07.2003 - 12.2011
- Delivered measurable positive results within timeline resulting in positive feedback from clients.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Delivered performance reviews, recommending additional training or advancements.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to a more skilled and motivated team.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
- Negotiated and executed contracts on behalf of department.
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Organized corporate events such as conferences and workshops that fostered professional development among staff members.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.
- Reduced employee turnover through employee development and other retention measures.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Spearheaded the transition to digital record-keeping, ensuring accurate and easily accessible information for improved decision making.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
Human Resources Coordinator
Alhawaj Group
07.2001 - 09.2003
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Proactively identified opportunities for organizational growth while adhering to budget constraints to optimize financial outcomes.
- Improved employee retention with targeted professional development opportunities.
- Promoted diversity and inclusion through awareness campaigns and inclusive hiring practices.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Implemented training programs to enhance employee skillsets, driving productivity improvements across the organization.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Conducted new employee onboarding and provided ongoing orientation training.
- Liaised between multiple business divisions to improve communications.
Education
MBA - Marketing & Human Resources Management
BHARATHIAR UNIVERSITY
COIMBATORE, INDIA07.1999
BBA - Business Management
BHARATHIAR UNIVERSITY
COIMBATORE, INDIA06.1996
Skills
- Team Leadership
- Negotiation
- Financial Administration
- Advertising and marketing
- Operations Management
- Excellent Communication
- Marketing Strategies
- Project Management
- Business Management
- Training and development
- Human Resources Management
- Business Growth Initiatives
Timeline
Operations Manager
Alhawaj Group
01.2012 - Current
Human Resources & Administration Manager
Alhawaj Group
07.2003 - 12.2011
Human Resources Coordinator
Alhawaj Group
07.2001 - 09.2003
MBA - Marketing & Human Resources Management
BHARATHIAR UNIVERSITY
BBA - Business Management
BHARATHIAR UNIVERSITY
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