Sidhaant Sharma
Manama
Summary
Detail-oriented professional with expertise in Finacle and advanced computer skills, including proficiency in Microsoft Office. Demonstrates strong leadership abilities, effective time management, and the capacity to perform under pressure. Skilled in communication, customer service, and interpersonal relations, ensuring seamless collaboration and client satisfaction. Committed to leveraging these competencies to drive organisational success and achieve long-term career growth.
Overview
13
13
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification
Work history
Finacial Advisor
Metlife Gulf
Manama
11.2025 - Current
- Conducted in-depth risk assessments, mitigated potential losses.
- Collaborated with underwriters for precise risk assessment.
- Built long-term relationships with clients, securing loyalty and repeat business.
- Evaluated potential risks for appropriate policy recommendations.
- Educated customers on policy details, empowering informed decision-making.
- Implemented robust compliance procedures to prevent regulatory breaches.
Administrator
London Drugs
Vancouver
01.2024 - 01.2025
- Processed invoices, purchase orders, expense claims, and other transactions according to established procedures.
- Served as the primary point of contact for facilitating operational and administrative inquiries.
- Compiled and entered data into various databases to ensure accuracy and completeness.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Maintained office inventory by assisting with supply orders.
- Maintained confidential records in accordance with data protection regulations.
- Built and maintained relationships with vendors and other external contacts.
- Troubleshot minor problems and reported larger technical issues.
- Instructed new employees regarding company policies and job duties.
Bank Teller
State Bank Of India
Manama
11.2012 - 12.2020
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information was accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Package cash and roll coins to be stored in drawers or the bank vault.
- Handling currency, transactions, and confidential information responsibly.
- Using software to track bank information and generate reports.
- Following all bank financial and security regulations and procedures.
Chief Teller
State Bank Of India
Manama
11.2012 - 12.2020
- Assisted in processing the daily income (cash and cheques) received and ensured it was banked within the pre-defined time and safety. Also, ensure that the cash float is efficiently controlled at the start of each duty.
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule.
- Managing bookkeeping and records for the Cash department.
- Submitting Suspicious Transaction Reports (STRs) to the MLRO and CBB.
- Supervises other bank tellers and their cash drawers.
- Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly.
- Always motivates the other bank tellers to remain friendly and professional.
- Trains new tellers in bank practice and procedure.
- Handles upset or irate customers.
- Provides access to the vault and safety deposit boxes.
- Replenishes and troubleshoots ATM machines.
- Reporting of counterfeit currency to the Central Bank of Bahrain.
- Carries money to the vault and audits the vault regularly with the help of the Branch Manager.
- Relays information to bank officials; may create reports at the end of each shift for reference.
Customer Service Coordinator
State Bank Of India
Manama
11.2012 - 12.2020
- Resolved product or service problems by clarifying customer complaints, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
- Supervised retail and corporate transactions, including SWIFT, RTGS, EFTS, and cross-border remittance.
- Recommended potential products or services to management by collecting and analyzing customer information.
- Created proposals for new corporate clients based on risk assessments for management approval.
- Maintained customer CRM and led generation for SBI Life Insurance.
- Ensured timely and accurate execution of transactions.
- Reviewed reports on incidents and breaches, investigating and escalating to compliance.
- Checked corporate KYC documents and processed them in accordance with regulations.
- Analyzed customer data to ensure compliance with rules and regulations.
Education
Masters of Business Administration - Finance
University Canada West
Vancouver 09.2023 - 01.2025
Bachelors of Commerce - Finance
Indra Gandhi National Open University
India 01.2017 - 01.2021
CBSE - Commerce
Guru Harkrishan Public School
IndiaIGCSE -
Grace International School
BangladeshSkills
- Experienced in Finacle
- Computer Skills
- Microsoft Office
- Time Management
- Leadership Skills
- Ability to Work Under Pressure
- Communication Skills
- Customer Service
- Interpersonal Communication Skills
Certification
- Compliance Framework Training, Bahrain Institute of Banking and Finance
- Risk Based Approach to Regulation, Compliance and AML, Bahrain Institute of Banking and Finance
- Regulatory Compliance Program, Bahrain Institute of Banking and Finance
- Advanced AML Training, Bahrain Institute of Banking and Finance
- Financial Advisors Program 1, Bahrain Institute of Banking and Finance
- Elements of Banking, Bahrain Institute of Banking and Finance
- Award in Financial Planning from Chartered Insurance Institute, United Kingdom
- Financial Management from International Business Management Institute, Germany
- Blockchain Overview: Business Foundations, BTA United States of America
- BTA Certified Blockchain Security Professional, BTA United States of America
- Introduction to Hyperledger Fabric and Composer, BTA United States of America
- Certified Digital Marketing Associate, DMI Canada
- Introduction to Sustainable Finance, GIZ Germany
- Award in General Insurance CII UK.
Languages
English
Hindi
Punjabi
Bengali
Arabic
Timeline
Finacial Advisor
Metlife Gulf
11.2025 - Current
Administrator
London Drugs
01.2024 - 01.2025
Masters of Business Administration - Finance
University Canada West
09.2023 - 01.2025
Bachelors of Commerce - Finance
Indra Gandhi National Open University
01.2017 - 01.2021
Bank Teller
State Bank Of India
11.2012 - 12.2020
Chief Teller
State Bank Of India
11.2012 - 12.2020
Customer Service Coordinator
State Bank Of India
11.2012 - 12.2020
CBSE - Commerce
Guru Harkrishan Public School
IGCSE -
Grace International School