SIMON NJAU KARANJA
Bahrain
Summary
Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Experienced in working under pressure in a quick paced environment and able to receive guests on arrival in a friendly, helpful and approachable manner. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.
Overview
6
6
years of professional experience
Work History
GUEST SERVICE OFFICER
SOMERSET AL FATEH
Manama, 13
05.2019 - Current
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution and offer service recovery efficiently
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Monitored hotel's budget and financial records.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
SENIOR HOUSEKEEPING (DESK ATTENDANT)
RAMEE GRAND HOTEL & SPA
10.2017 - 04.2019
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Store maintenance and making requisitions in case amenities are finished
- Answering all phone calls within the first three rings and responding to guest requests timely
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
CREDIT OFFICER INTERN
GITHUNGURI DAIRY AND COMMUNITY SACCO LTD
08.2016 - 12.2016
- Appraising loans and marketing the Sacco credit products
- Customer relation and directly dealing with troubled customers and managing to satisfy them with information
- Credit risk analysis
- Provide range of services, include income tax preparation, audit support, preparation of financial statements
- Handled cash collection and receiving cheques
- Monitoring and administration of credit performance through reports and account observation
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
OPERATIONS INTERN
METROPOLITAN SACCO LTD
09.2016 - 10.2016
- Updating clients' details in the system and ensuring proper filing of Sacco documents;
- Preparing financial statements and reconciling day to day transactions;
- Appraising loans and marketing Sacco credit products
- General ledger accounting, bank reconciliation & the Lending process
- What is customer care and its impact to the organization
- Managing quality Loan portfolio and delinquency management
- Gathered and documented information about group processes and procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting
Education
Diploma - Cooperative Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
Kenya11.2016
Kenya Certificate of Secondary Education -
J.G KIERE-INI BOY'S SECONDARY SCHOOL
Kenya12.2012
Microsoft Office Suite - Computer Studies
NAIROBI INSTITUTE OF BUSINESS STUDIES
Kenya2012
Skills
- Microsoft Office Dynamics
- Cash flow planning and management
- Reservations management
- Knowledge of Opera & QuickBooks
- Exceptional oral and written communication
- Cash handling and management
- Inventory Monitoring
- Customer Accounts Management
- Financial Transactions
- Customer Retention
- Membership Registrations
- Data Entry
- Personable Demeanor
Accomplishments
- Achieved the Life Heartware Quarterly Award winner for Oct to Dec 2020 through effectively assisting guests and colleagues.
Languages
Swahili
Native language
English
Upper intermediate
B2
Arabic
Elementary
A2
Quote
Stopping advertising to save money is like stopping your watch to save time.
Henry Ford
Timeline
GUEST SERVICE OFFICER
SOMERSET AL FATEH
05.2019 - Current
SENIOR HOUSEKEEPING (DESK ATTENDANT)
RAMEE GRAND HOTEL & SPA
10.2017 - 04.2019
OPERATIONS INTERN
METROPOLITAN SACCO LTD
09.2016 - 10.2016
CREDIT OFFICER INTERN
GITHUNGURI DAIRY AND COMMUNITY SACCO LTD
08.2016 - 12.2016
Diploma - Cooperative Management
THE CO-OPERATIVE UNIVERSITY OF KENYA
Kenya Certificate of Secondary Education -
J.G KIERE-INI BOY'S SECONDARY SCHOOL
Microsoft Office Suite - Computer Studies
NAIROBI INSTITUTE OF BUSINESS STUDIES
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