SIMON NJAU KARANJA
American Mission Hospital
Bahrain
10
years of professional experience
Well presented with exceptional customer service skills, and the ability to provide an effective reception and switchboard service. Experienced in working under pressure in a quick paced environment and able to receive guests on arrival in a friendly, helpful and approachable manner. Collaborative team player with ownership mentality and a track record of delivering the highest quality strategic solutions to resolve challenges, propel business growth.
Work History
2 Years 10 Months
09.2023 - Current
2 Years 10 Months
Frontline Receptionist
American Mission Hospital | Manama, Bahrain
09.2023 - Current
- Ensured precise documentation of appointments and patient logs to support efficient hospital operations.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Trained new reception staff on procedures, improving onboarding efficiency and team performance.
- Maintained a clean and welcoming reception area, contributing to a positive first impression for patients.
- Supported administrative staff with accurate data entry, appointment scheduling, and document preparation tasks.
- Collaborated closely with cross-functional teams to provide comprehensive support services as needed.
4 Years 3 Months
05.2019 - 08.2023
4 Years 3 Months
GUEST SERVICE OFFICER
SOMERSET AL FATEH | Bahrain
05.2019 - 08.2023
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Monitored hotel's budget and financial records.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Kept accounts in balance and ran daily reports to verify totals.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Enforced policies and procedures to increase efficiency.
- Trained new staff members in customer service techniques and hotel operations.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
1 Year 6 Months
10.2017 - 04.2019
1 Year 6 Months
SENIOR HOUSEKEEPING (DESK ATTENDANT)
RAMEE GRAND HOTEL & SPA | Bahrain
10.2017 - 04.2019
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Store maintenance and making requisitions in case amenities are finished
- Answering all phone calls within the first three rings and responding to guest requests timely
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
4 Months
08.2016 - 12.2016
4 Months
CREDIT OFFICER INTERN
GITHUNGURI DAIRY AND COMMUNITY SACCO LTD | Kenya
08.2016 - 12.2016
- Appraising loans and marketing the Sacco credit products
- Customer relation and directly dealing with troubled customers and managing to satisfy them with information
- Credit risk analysis
- Provide range of services, include income tax preparation, audit support, preparation of financial statements
- Handled cash collection and receiving cheques
- Monitoring and administration of credit performance through reports and account observation
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
1 Month
09.2016 - 10.2016
1 Month
OPERATIONS INTERN
METROPOLITAN SACCO LTD
09.2016 - 10.2016
- Updating clients' details in the system and ensuring proper filing of Sacco documents;
- Preparing financial statements and reconciling day to day transactions;
- Appraising loans and marketing Sacco credit products
- General ledger accounting, bank reconciliation & the Lending process
- What is customer care and its impact to the organization
- Managing quality Loan portfolio and delinquency management
- Gathered and documented information about group processes and procedures
- Developed and updated tracking spreadsheets for process monitoring and reporting
Education
Diploma - Cooperative Management
THE CO-OPERATIVE UNIVERSITY OF KENYA | Kenya | 11.2016
Law, Management, Accountancy, Computer Studies & Research Project
- Elected Captain of volleyball team
Kenya Certificate of Secondary Education
J.G KIERE-INI BOY'S SECONDARY SCHOOL | Kenya | 12.2012
Microsoft Office Suite - Computer Studies
NAIROBI INSTITUTE OF BUSINESS STUDIES | Kenya | 2012
Skills
Microsoft Office Dynamics
Cash flow planning and management
Reservations management
Knowledge of Opera & QuickBooks
Exceptional oral and written communication
Cash handling and management
Inventory Monitoring
Customer Accounts Management
Accomplishments
- Achieved the Life Heartware Quarterly Award winner for Oct to Dec 2020 through effectively assisting guests and colleagues.
“Stopping advertising to save money is like stopping your watch to save time.”
Henry Ford
Languages
Swahili
Native language
EnglishB2
Upper intermediate
ArabicA2
Elementary
Timeline
Frontline Receptionist
American Mission Hospital
09.2023 - CurrentRead more
GUEST SERVICE OFFICER
SOMERSET AL FATEH
05.2019 - 08.2023Read more
SENIOR HOUSEKEEPING (DESK ATTENDANT)
RAMEE GRAND HOTEL & SPA
10.2017 - 04.2019Read more
OPERATIONS INTERN
METROPOLITAN SACCO LTD
09.2016 - 10.2016Read more
CREDIT OFFICER INTERN
GITHUNGURI DAIRY AND COMMUNITY SACCO LTD
08.2016 - 12.2016Read more
THE CO-OPERATIVE UNIVERSITY OF KENYA - Diploma, Cooperative Management
Read more
J.G KIERE-INI BOY'S SECONDARY SCHOOL - Kenya Certificate of Secondary Education,
Read more
NAIROBI INSTITUTE OF BUSINESS STUDIES - Microsoft Office Suite, Computer Studies
Read more