Singh Shyam Sundar

• Front office management
• Reservation management
• Guest services enhancement
• Housekeeping management
• Quality assurance
• Revenue optimization
• Training and development
• Budget management
• Technology integration
• Safety and security
• Collaboration and communication
• Leadership and Team Building. A manager's primary responsibility is to lead their team effectively
• Strategic Planning and Decision-Making
• Performance Monitoring
• Conflict Resolution

• Monitored front office log book and analyzed guest feedback forms daily.
• Prepare performance reports related to front office.
• Supervises workload during shifts.
• Maintains working relationships and communicates with all departments.
• Verifies that accurate room status information is maintained and properly communicated.
• Resolves guest problems quickly, efficiently, and courteously.
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
• Prepare performance reports related to front office.
• Monitor high balance guest and take appropriate action.
• Monitor all V.I.P's special guests and requests.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
• Maintain required pars of all front office and stationary supplies.
• Maintain all rooms inventory.
• Prepare revenue and occupancy forecasting.

• Streamlined hotel operations by implementing efficient scheduling and staff allocation.
• Led cross-departmental teams to enhance guest satisfaction through improved service delivery.
• Analyzed financial reports to identify cost-saving opportunities and optimize budget allocations.
• Oversaw compliance with health and safety regulations, ensuring a safe environment for guests and staff.
• Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
• Optimized inventory management systems to reduce waste while maintaining property standards.
• Boosted online presence via social media platforms, leading to higher engagement rates among potential guests.
• Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
• Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
• Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

• Directed daily operations to ensure exceptional guest experiences and high service standards.
• Implemented staff training programs to enhance team performance and operational efficiency.
• Managed inventory control processes, optimizing stock levels for hotel supplies and amenities.
• Resolved guest complaints promptly, maintaining customer satisfaction and loyalty.
• Oversaw safety protocols, ensuring compliance with health regulations and enhancing workplace security.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.

1. Reception & Guest Handling
Greet visitors, clients, or guests professionally ,Handle check-ins and check-outs (in hotels),Answer inquiries and provide accurate information
2. Communication Management
Answer phone calls and direct them to the right department
Respond to emails and messages
Maintain clear communication between departments
3. Administrative Tasks
Maintain records, logs, and visitor data , Schedule appointments and meetings,Handle correspondence and documentation
4. Customer Service
Resolve customer complaints politely and efficiently,Ensure a positive experience for guests , Provide support and guidance when needed
5. Coordination Duties
Coordinate with housekeeping, maintenance, or other departments (especially in hotels),Manage bookings, reservations, or room availability
6. Cash Handling & Billing (if applicable)
Process payments and invoices,Maintain billing records and receipts
7. Office Maintenance
Keep the reception area clean and organized,Ensure office supplies are stocked,Key Skills Required,Good communication and interpersonal skills,Professional appearance and attitude
Multitasking ability,Basic computer knowledge (MS Office, booking systems),Problem-solving skills

• Handling all the cash
• Making all bills & Receipts

• Bank Reconciliation ,Debtors Reconciliation.
• Preparing MIS Report , Cash & Bank Tally Entries & Preparing Report.
• Preparing Service Tax Excel Statement ,Preparing TDS Excel Statement.
• VAT Computation for CENVAT credit.,Preparing Receipts for Cheques Received