SINSU RACHEL VARGHESE
Souaqia,BAHRAIN
Summary
Offering strong background in communication, organization, and team collaboration. Knowledgeable about recruitment processes, employee relations, and conflict resolution. Ready to use and develop interpersonal skills, leadership, and problem-solving in HR & Secretary role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
HR Executive & MD Secretary
ANWAR OASIS GROUP
Diplomatic Area, Bahrain
2021.04 - Current
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Conformed letters, emails and forms to office standards and corrected colleagues' work.
- Processed inbound communications, forwarding to relevant departments for resolution.
- Built positive relationships with customers and clients to maintain outstanding service provisions.
- Coordinated events that resulted in positive company exposure.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
- Assisted in HR duties, resulting in streamlined hiring processes.
- Maintained confidential records, safeguarding sensitive corporate information.
- Updated files and records with precise system navigation.
- Oversaw daily operations to achieve high productivity levels.
- Processed month-end payroll for prompt staff payments.
- Improved employee satisfaction by organising efficient internal communication protocols.
- Recorded completed staff training for reflection in performance and salary reviews.
- Handled leave management duties, facilitating appropriate cover arrangements during absences.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Completed new joiner onboarding documentation and reference checks.
- Participated in disciplinary procedures to maintain a respectful workplace culture.
- Updated records with employee status, personal information and agreement term changes.
- Coordinated recruitment processes to attract high-quality candidates.
ADMIN ASSISTANT AND TECHNICAL CORDINATOR
Diamond Star for Trading & Construction
Umm al Hassam, Manama
2020.01 - 2021.02
- Improved customer satisfaction through prompt response to email and phone queries.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Gathered information, created charts and produced reports for staff.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Contributed to team effort by accomplishing related results as needed.
- Examined, scanned and input documents in software system.
- Interacted professionally with clients providing excellent service at all times.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Organised client meetings, prepared agendas and took detailed minutes.
- Increased customer satisfaction by resolving issues.
HR Recruiter
ZAMWAY SOLUTIONS PVT L.T.D
Kerala, India
2019.04 - 2019.12
- Created job descriptions that accurately reflect role responsibilities and expectations.
- Established positive relationships with prospective candidates through networking and regular communications.
- Negotiated benefits packages with prospective employees during hiring process.
- Sourced potential candidates to promote talent acquisition and increase quality of applicant pool.
- Conducted in-depth interviews for candidate assessment.
- Attracted top candidates using social media networking.
Education
Master of Business Administration - Human Resource
T JOHN COLLEGE
INDIAMD 2017.08 - 2019.06
Bachelor of Arts - BA Literature
Christian College
India 2014.06 - 2017.03
Skills
- Vacancies advertising
- Performance evaluation systems
- Public speaking
- Video instruction
- Negotiation proficiency
- Motivational encouragement
- Employee engagement
Languages
English
Fluent
Hindi
Fluent
Malayalam
Fluent
Timeline
HR Executive & MD Secretary
ANWAR OASIS GROUP
2021.04 - Current
ADMIN ASSISTANT AND TECHNICAL CORDINATOR
Diamond Star for Trading & Construction
2020.01 - 2021.02
HR Recruiter
ZAMWAY SOLUTIONS PVT L.T.D
2019.04 - 2019.12
Master of Business Administration - Human Resource
T JOHN COLLEGE
2017.08 - 2019.06
Bachelor of Arts - BA Literature
Christian College
2014.06 - 2017.03