Sobhy Elharouny
Manama,13
Summary
Detail-oriented IT Help Desk Specialist with [X] years of experience in providing technical support to end-users. Proven ability to troubleshoot and resolve issues efficiently, ensuring high levels of customer satisfaction. Proficient in [Key Technologies/Skills], with a strong background in [Relevant Experience]. Seeking to leverage my expertise to contribute to [New Company Name]'s success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk Specialist
ABC Tech Solutions
New York, NY
01.2020 - Current
- Provide first-level technical support to over 300 employees, resolving issues related to hardware, software, and network connectivity
- Utilize ticketing system (ServiceNow) to document and manage support requests, ensuring timely resolution and user satisfaction
- Conduct remote troubleshooting sessions to assist users with software installations, updates, and configurations
- Collaborate with IT team members to identify and implement process improvements, reducing average resolution time by 15%.
Junior IT Support Technician
XYZ Corp
San Francisco, CA
06.2017 - 12.2019
- Assisted with the setup and maintenance of workstations, including hardware installation and software configuration
- Provided support for Windows and Mac OS environments, addressing user issues with operating systems and applications
- Managed user accounts and permissions using Active Directory
- Conducted training sessions for new employees on IT policies and basic troubleshooting techniques.
Education
Bachelor of Science in Information Technology -
State University
01.2017
Skills
- Hardware and software troubleshooting
- Network configuration
- Windows/Linux/Mac OS
- Remote desktop support
- Ticketing systems (eg, Zendesk, ServiceNow)
- Communication
- Problem-solving
- Customer service
- Time management
- Teamwork
Affiliations
Member, Help Desk Institute (HDI)
Certification
- CompTIA A+ Certification, CompTIA, 2018
- ITIL Foundation Certification, AXELOS, 2019
Currentlocation
Bahrain
Number
00973-32228991
Linkedinprofile
https://www.linkedin.com/in/sobhy-elharouny-8085aa21b
References
Available upon request.
Projects
Network Upgrade Project, ABC Tech Solutions, 2021, Played a key role in upgrading the company's network infrastructure, including the installation of new routers, switches, and wireless access points. Ensured minimal downtime during the upgrade process by carefully planning and coordinating with the IT team and other departments.
Timeline
IT Help Desk Specialist
ABC Tech Solutions
01.2020 - Current
Junior IT Support Technician
XYZ Corp
06.2017 - 12.2019
Bachelor of Science in Information Technology -
State University
Similar Profiles
Aman Aasees KaurAman Aasees Kaur
NA at ABC Tech SolutionsNA at ABC Tech Solutions
DEON CHINGWEDEON CHINGWE
Technical Support Specialist at ABC TECH SOLUTIONSTechnical Support Specialist at ABC TECH SOLUTIONS
SAMER ALQASEERSAMER ALQASEER
Production Manager at ABC CANADA TECH GROUP LTDProduction Manager at ABC CANADA TECH GROUP LTD