SOMA SUNDARAM D
Front Office
Kodaikanal
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Ambitious Senior Front office Manager with 5 years of experience and passion for any industry. Personable, experienced with conflict resolution and sensitive to others' needs. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Manager Front Office
Montana Tower Furnished Apartment (Mgd By Sirus)
04.2024 - Current
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Front Office (Reservations & Revenue Executive)
Zac's Valley Resort
1 2022 - 03.2024
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled reservations and answered questions from interested patrons for busy 100 room hotel
Front Office Associate
The Tamara Kodai
02.2018 - 12.2021
- Created, prepared and delivered reports to various departments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Delivered performance reviews, recommending additional training or advancements.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Standardized office structures and processes to promote collaboration and increased performance.
- Completed work schedules, managed 10 calendars and arranged appointments
- Reviewed files, records and other documents to obtain information and respond to requests.
Education
Master of Arts - MBA GENERAL
PONDICHERRY UNIVERSITY LOYOLA COLLEGE
04.2016 - 05.2018
Bachelor of Commerce - Commerce
LOYOLA COLLEGE
06.2013 - 05.2016
Higher Secondary (State Board)
St.Peter's.Mat.Hr.Sec.School
Kodaikanal 05.2012 - 04.2013
Higher Secondary (Metric Board)
St.Peter's.Mat.Hr.Sec.School
Kodaikanal 05.2010 - 04.2011
Skills
Workforce Management
Strategic Planning
Business Development
Performance Management
Policy Implementation
Accomplishments
- Supervised team of 20 staff members.
- Documented and resolved Booking issues which led to increase in 4% of annual sale.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Manager Front Office
Montana Tower Furnished Apartment (Mgd By Sirus)
04.2024 - Current
Front Office Associate
The Tamara Kodai
02.2018 - 12.2021
Master of Arts - MBA GENERAL
PONDICHERRY UNIVERSITY LOYOLA COLLEGE
04.2016 - 05.2018
Bachelor of Commerce - Commerce
LOYOLA COLLEGE
06.2013 - 05.2016
Higher Secondary (State Board)
St.Peter's.Mat.Hr.Sec.School
05.2012 - 04.2013
Higher Secondary (Metric Board)
St.Peter's.Mat.Hr.Sec.School
05.2010 - 04.2011
Front Office (Reservations & Revenue Executive)
Zac's Valley Resort
1 2022 - 03.2024
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