Sony Philippose
Human Resources And Administrative Specialist
Manama,Bahrain
Summary
Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments. Adept at complex problem solving and making hasty decisions under large amounts of pressure.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Human Resources Officer
Bahrain Precast Concrete
Salmabad, Bahrain
03.2019 - Current
- Support the development and implementation of HR initiatives and systems
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Negotiating salaries, contracts, working conditions and redundancy packages with staff and trade union representatives
- Monitoring staff performance and attendance
- Communicating with staff about issues affecting their performance
- Ensuring accurate and proper record-keeping of employee information in electronic and digital format
- Undertake salary reviews and manage redundancy programs
- Carry out strategy and planning activities and develop strategies to meet immediate and long-term staff requirements
- Prepare staff handbooks, administer payroll and maintain employee records
- Interpret and advise on employment law
- Deal with grievances and implement disciplinary procedures
- Manage staff, deal with under staffing, resolve conflicts and administer disciplinary procedures
- Notable Achievement– Introduced systematic methods of HR policies and procedure
- Ease smooth work balance
- Remarkable growth of the organization
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Reduced employee turnover by addressing concerns, mediating conflicts, and providing support for staff members.
- Negotiated favorable contracts with external vendors for services such as health insurance plans and training providers.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Organized regular team-building events to promote camaraderie among employees and boost morale.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Developed relationships with local colleges/universities to build a pipeline of potential candidates for internships/full-time positions.
Human Resources Coordinator
Fundament SPC
Manama, Bahrain
04.2016 - 02.2019
- Responding to internal and external HR related inquiries or requests and provide assistance
- Redirecting HR related calls or distribute correspondence to the appropriate person of the team
- Preparing employment agreement of new joiners & maintaining the records in the database and ensure all employment requirements are met
- Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, etc
- Liaise with other departments or functions (payroll, benefits etc.)
- Arranged orientations for new on-board employees required
- Liaised between employees and the management in a courteous and professional manner
- Responded to employee general queries, including benefits claims, absenteeism and policies
- Responsible for maintaining company disciplinary policies and procedures
- Supervising and coordinating with the engineers and foreman/supervisors for the disciplinary actions
- Responsible for the employee performance appraisals and the appropriate actions and notifications to the employees based on their performance
- Coordinating employee benefit eligibility, enrollments, terminations, and payments
- Preparation of termination letters and Assists the processing of terminations and the related investigations if required
- Administered & coordinate the claims & assistance for employee health insurance policy (Tazur & GOSI); tracked status of cases, accidents, reporting and follow ups
- Create, implement & maintain professional HR system that meets top management needs
- Established solid relationships between departments by providing well-rounded support across various teams.
- Maintained human resources information system and kept employee files up to date and accurate.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
HR OFFICER
Sphinx Services SPC
Sanad, Bahrain
09.2014 - 04.2016
- Accountable for complete HR functions including recruitment, induction, compensation, employee relations, staff welfare, job analysis, job evaluation, job description, training & development, payroll processing, design and develop of HR policies, procedure and implementing them
- Coordinating with LMRA, GOSI, Ministry of labor, CIO, GDPNR, Ministry of Traffic & Ministry of Interior
- Manage staff, deal with under staffing, resolve conflicts and administer disciplinary procedures
- Create, implement & maintain professional HR system that meets top management needs
- Identify training and development needs within organization through job analysis, appraisal schemes and in consultation with department heads and arrange developmental programs through effective training methods, class room training / demonstrations / on-the-job training workshops
- Work as a team and produce results that are satisfactory to all relevant parties in organization, senior executives and board level members
- Amend and revise HR planning / procedures to adapt to changes occurring in the work environment
- Visa processing, monitoring visa issue, ensure smooth travel & induction of new joiners
- Negotiate with travel agents and finalize Air ticket contractual agreement for employees
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
HR/Administration Executive
Awal Refrigeration & Air-conditioning
Manama, Bahrain
04.2012 - 04.2014
- Expert in managing daily office work and handling administrative and personnel issues
- Assume full responsibility of business communication and interaction with wide spectrum of clients, suppliers, government officials and vendors
- Solve business difficulties in consultation with department heads for the business development
- Manage all facilities and office infrastructure; maintain safety, security, cleanliness and office decorum etc in every office
- Ensure enough quantity of supplies and equipment to support operations
- Initiating Foreign Purchase Order and follow up with the International Suppliers
- Devise an extensive filing system to organize and update company files
- Coordinating and correspondence with the Sales Team for the Local Purchase Order
- Closely working with Project Team for initiating Foreign Purchase
- Preparing Letter of Credit and then follow up with the Applicant Bank
- Correspondence with Beneficiary Bank for Shipment
- Preparing and initiating Tender Insurance and Bond
- Arranging Marine Insurance for all shipment and Claim Procedure as and when required
- Initiating Foreign VISA Procedure and Hotel Reservations
- Coordinating with the Bank for Payments
- Finding Information related to the Task assigned
- Maintained inventory of office supplies, proactively ordering necessary items before depletion to avoid disruptions in daily operations.
- Collaborated with various departments on special projects requiring administrative expertise resulting in successful completion within deadlines.
- Facilitated cross-departmental communication, fostering a collaborative work environment that improved project outcomes.
- Coordinated travel arrangements for executives, optimizing itineraries for cost-effectiveness and convenience.
- Optimized resource allocation for increased productivity with thorough workload analysis and staff scheduling.
Administration Head
Tony Electrical
Navi Mumbai, Maharashtra, India.
07.2007 - 03.2012
- Company Overview: Leading Electrical Contracting Company employing 360 Professionals
- Preparing Quotation for the Company
- Arranging for the Inventory and logistics
- Approving Invoices from the vendors
- Maintaining administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment among the workers
- Completing special projects by organizing and coordinating information and requirements, planning, arranging, and meeting schedules, monitoring results
- Contributing to team effort by accomplishing related results as needed
- Leading Electrical Contracting Company employing 360 Professionals
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved organizational efficiency with well-designed filing systems and document management policies.
- Managed risk exposure within the department through thorough assessment of potential threats and implementation of appropriate mitigation strategies.
- Optimized workflow processes, reducing operational bottlenecks and improving overall efficiency levels within the organization.
- Assisted in the preparation of comprehensive annual reports highlighting achievements against set targets for senior management review.
- Provided guidance on policy interpretation to staff members as needed, ensuring consistency across all areas of administration practice.
- Ensured smooth communication flow within the organization through effective coordination of meetings, conferences, and events.
- Increased employee productivity by developing and implementing effective performance management systems.
- Conducted regular audits of internal procedures to maintain compliance with industry standards and best practices guidelines.
- Maintained a high level of customer satisfaction by implementing service enhancement initiatives, addressing feedback promptly, and resolving issues efficiently.
Tour Executive
Spacing Tours
Trivandrum
04.2005 - 06.2006
- Company Overview: Leading Tour Company employing 125 Professionals
- Involved in planning, development, promotion, administration and implementation of tourism products
- Selling the tour packages to the customer and marketing the new packages to the clients
- To oversee all the day-to-day tasks and also supervise, motivate and train staff
- We travel to proposed tour sites, check out and experience the services first hand before assessing their tourism potential
- Interaction with the clients and customers
- Developing and maintaining an information file
- Conduct tours for the customers
- Monitor visitor's activities in order to ensure compliance with establishment or tour regulations and safety practices
- Assemble and check required supplies and equipment before departing for tour
- Ensure that itineraries are met and that customers are being informed in an entertaining manner the location they are touring
- Leading Tour Company employing 125 Professionals
- Implemented a seamless online booking system, increasing overall efficiency and ease of use for clients.
- Trained junior Tour Executives on best practices for successful tour management and customer service delivery.
- Proactively gathered feedback from clients to continuously improve service offerings and tour experiences.
- Maintained accurate records of client information, enabling targeted marketing efforts and personalized service offerings.
- Organized special events during tours such as wine tastings or cooking classes, adding value to the overall experience.
- Provided exceptional customer service throughout the entire tour process, from initial inquiry to post-tour followup.
- Managed tour group logistics effectively, ensuring timely departures and arrivals at all destinations.
- Led engaging and informative tours, consistently receiving positive feedback from participants.
- Established strong relationships with local vendors, securing exclusive deals and discounts for clients.
- Resolved client issues promptly and professionally, maintaining a high level of customer satisfaction across all services provided.
- Developed customized itineraries tailored to individual client preferences, resulting in high levels of repeat business.
Tour Officer
Destination Holidays
Cochin, India
06.2003 - 03.2005
- Company Overview: Leading Tour Company employing 68 Professionals
- Interaction with the clients and customers
- Provide general knowledge of attractions and destinations
- Developing and maintaining an information file
- Prepare and deliver commentary
- Prepare for tour by making arrangements and confirming reservations
- Conduct tours for the customers
- Organizing team-building skills
- Excellent customer service skills
- Knowledge of relevant destinations, attractions and travel across locations
- Leading Tour Company employing 68 Professionals
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
- Streamlined report writing processes, allowing for quicker turnover and more accurate record-keeping.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Advocated for adoption of new technologies to improve crime detection and prevention, overseeing integration of advanced surveillance systems.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
MBA - Human Resources Management
Approved By AICTE, UGC
Manipal University 06.2007 - 03.2010
Bachelor of Science - Physics
Kerala University
Kerala, India 04.2000 - 03.2003
Some College (No Degree) - Airline Ticketing G And Ground Handling.
AMS
Trivandrum, India 03.2004 - 10.2004
Travel & Tourism Diploma - Tourism Management
Cochin
Cochin, Kerala 07.2004 - 11.2005
Skills
Certification
Diploma in IATA (International Air Transport Association) / UFTAA, Academy of Management Studies Trivandrum
Professional Development
Complete on the job training in the areas of Travel and Tourism.
Personal Information
- Passport Number: L1188103
- Passport Place Of Issue: Bahrain
- Date of Birth: 04/27/83
- Nationality: Indian
- Driving License: Bahrain, Indian
- Marital Status: Married
Accomplishments
- Improved Employee Satisfaction : Conducted comprehensive employee engagement surveys and implemented targeted initiatives that increased overall satisfaction scores by 25%.
- Streamlined Recruitment Process : Implemented a new recruitment system that reduced time-to-hire by 30% and increased the quality of hires by 25%.
- Leadership Development Program : Designed and launched a leadership development program that resulted in 15 internal promotions within the first two years.
- Performance Improvement Plans : Developed and executed performance improvement plans that led to a 30% increase in employee performance ratings.
- HRIS Implementation : Led the implementation of a new HRIS system (e.g., Gulf HR), improving payroll accuracy and reducing administrative workload by 40%.
Timeline
Human Resources Officer
Bahrain Precast Concrete
03.2019 - Current
Human Resources Coordinator
Fundament SPC
04.2016 - 02.2019
HR OFFICER
Sphinx Services SPC
09.2014 - 04.2016
HR/Administration Executive
Awal Refrigeration & Air-conditioning
04.2012 - 04.2014
Administration Head
Tony Electrical
07.2007 - 03.2012
MBA - Human Resources Management
Approved By AICTE, UGC
06.2007 - 03.2010
Tour Executive
Spacing Tours
04.2005 - 06.2006
Travel & Tourism Diploma - Tourism Management
Cochin
07.2004 - 11.2005
Some College (No Degree) - Airline Ticketing G And Ground Handling.
AMS
03.2004 - 10.2004
Tour Officer
Destination Holidays
06.2003 - 03.2005
Bachelor of Science - Physics
Kerala University
04.2000 - 03.2003
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