Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Software
Timeline
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STEFFI SURESH

STEFFI SURESH

E-commerce Customer Service Lead

Summary

Dynamic leader with a proven track record at Barakat Group of Companies, elevating customer service standards and enhancing team productivity. Excelled in high-pressure situations, mastering both Enterprise Systems and team-building, significantly improving customer satisfaction and operational efficiency. Skilled in MS Office and CRM, adept at driving technological and personnel advancements.

Overview

10
10
years of professional experience
3
3
Certifications
4
4
Languages

Work History

ECOMMERCE-CUSTOMER SERVICE LEAD

BARAKAT GROUP OF COMPANIES
08.2022 - 09.2023
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations
  • Resolved customer service issues using company processes and policies and provided updates to customers
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Handled customer inquiries and suggestions courteously and professionally
  • Managed work flow and coverage needs and monitor overall team productivity
  • Coordinated information between the team and customer.

E COMMERCE-Customer Service Representative

BARAKAT GROUP OF COMPANIES
05.2020 - 07.2022
  • Responded to customer requests for products, services, and company information
  • Answered constant flow of customer calls, whatsapp and mails with minimal wait times
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Purchase Executive Officer

RAJYOG WATER BOTTLING LLC(Aqua De Fonte)
06.2018 - 12.2019
  • Led end-to-end preparation and management of Purchase Orders , ensuring timely processing and accuracy.
  • Negotiated with suppliers to secure the best terms, pricing, and delivery schedules, optimizing cost efficiency.
  • Prepared and presented comprehensive comparison statements to assess supplier proposals and recommend the best options.
  • Maintained continuous communication between vendors and the operations team, ensuring all requirements were met and issues were promptly resolved.
  • Updated and managed procurement tracking systems, ensuring up-to-date records and smooth procurement processes.
  • Coordinated with stores and operations teams to expedite deliveries, ensuring timely receipt of materials and minimizing operational delays.


Administrative Assistant

RAJYOG WATER BOTTLING LLC(Aqua De Fonte)
06.2017 - 06.2018
  • Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
  • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
  • Maintained files and filing, keeping sensitive information confidential.
  • Perform other related administrative functions as necessary or as directed by the Manger.

Customer Service Executive/Sales Coordinator

ROMANA WATER DESALINATION & DISTRIBUTION LLC
06.2013 - 07.2014
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
  • Asked open-ended questions and researched issues in system to resolve various customer billing errors
  • Provided primary customer support to internal and external customers.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Analyzed and collected customer information to prepare product or service reports.
  • Referred unresolved customer grievances to designated departments for further investigation.

Education

MBA - FINANCE AND MARKETING

SRM College of Management

BACHELOR'S DEGREE - BANKING MANAGEMENT

Dwaraka Doss Goverdhan Doss Vaishnav College
Chennai, India

CBSE-12TH - undefined

Delhi Private School
Sharjah, UAE

CBSE -10TH - undefined

Delhi Private School
Sharjah, UAE

Skills

  • Excellent customer service
  • Customer service and assistance
  • Collaborative project development
  • Order documentation
  • Administrative Support
  • Document Control
  • Reporting requirements
  • Document preparation
  • Procurement activity coordination

Certification

01/01/13, IFBI-Institute of Finance, Banking and Insurance

Accomplishments

  • Rising Star Award 2021-Barakat Group of Companies
  • Rising Star Award 2020-Barakat Group of Companies
  • Certificate of Participation-CII Southern Regional Conclave on Management Education -SRM School of Management
  • Certificate of Participation-Youth Money Olympiad
  • Certificate of Participation-workshop on Trading and Stock Market Analysis
  • Certificate of Appreciation-Limca Books of Records -Tshirt painting Event
  • Certificate of Appreciation-Rotaract Volunteer(Social Awareness Events)
  • Certificate of Appreciation-Citizen Consumer Club(World Literacy Day)
  • Certificate of Appreciation-Earth Day, Advertisement Competition and Sports Events-Delhi Private School Sharjah

Personal Information

  • Date of Birth: 07/28/92
  • Nationality: Indian

Software

ERP

MAGENTO

ZIWO

CRM

MICROSOFT OFFICE

Timeline

ECOMMERCE-CUSTOMER SERVICE LEAD

BARAKAT GROUP OF COMPANIES
08.2022 - 09.2023

E COMMERCE-Customer Service Representative

BARAKAT GROUP OF COMPANIES
05.2020 - 07.2022

Purchase Executive Officer

RAJYOG WATER BOTTLING LLC(Aqua De Fonte)
06.2018 - 12.2019

Administrative Assistant

RAJYOG WATER BOTTLING LLC(Aqua De Fonte)
06.2017 - 06.2018

Customer Service Executive/Sales Coordinator

ROMANA WATER DESALINATION & DISTRIBUTION LLC
06.2013 - 07.2014

MBA - FINANCE AND MARKETING

SRM College of Management

BACHELOR'S DEGREE - BANKING MANAGEMENT

Dwaraka Doss Goverdhan Doss Vaishnav College

CBSE-12TH - undefined

Delhi Private School

CBSE -10TH - undefined

Delhi Private School
STEFFI SURESHE-commerce Customer Service Lead