Sukanya Nisanth
Reception Cashier Front Office
Salmaniya ,Manama
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
Work History
Financial Advisor
TATA AIA
Kottayam, Kerala
09.2021 - 12.2023
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
Elite Educational Service
Kottayam
12.2020 - 12.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Organized conference room reservations for meetings or events.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Therapist Manager Cum Receptionist
Isha Foundation
Coimbatore
07.2018 - 07.2020
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Updated daily log book with information about visitors entering the premises.
- Check whether the rooms & things are clean and proper
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Tracked incoming patient information, intervention plans and patient responses to treatment.
- Documented staff information, service plans, treatment reports and progress notes.
- Responded to emergency situations and provided crisis support.
- Participated in regular case reviews with other clinicians to discuss client progress.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created training modules and documentation to train staff.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Therapist
Isha Foundation
Coimbatore
05.2010 - 07.2016
- Did all type of Treatment and well being therapy
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
- Medicine preparation
- Nursing duty (Ayurveda)
Therapist
Sree Sankara Hospital
Kochi
03.2009 - 01.2010
- Did all type of treatment therapy and well being therapy
- Assist doctors Rounds
- Pharmacist
- Medicine Preparation
- Duty room incharge
Therapist
Sree Sankara Arya Vaidyasala
Changacherry
03.2008 - 05.2009
- Did All type of treatment therapy
- Assist Doctors
- Duty room incharge
- Patient care
- Medicine Preparation
- Ayurveda Nursing duty
Education
Diploma in Ayurveda Panchakarma - Ayurveda Treatment And Medicine
Kottakkal Ayurveda Bhavan
Kerala 03-2008
Higher Secondary -
Government Boys Higher Secondary School
Kerala03-2007
High School Diploma -
Government Higher Secondary School
Kerala 03-2003
Skills
- Office Management
- Handle high volume of calls and visitors
- File Management
- Travel Coordination
- Technical Support
- Scheduling
- Mail Distribution
- Service-Oriented Mindset
- Documentation and Reporting
- Document Management
- Strategic Planning
- Positive and Professional
- Staff Management
- Basic Accounting
- Multitasking and Prioritization
- Meeting Coordination
- Greeting and Seating Clients
Languages
Malayalam
First Language
English
Advanced
C1
Tamil
Proficient
C2
Hindi
Elementary
A2
Timeline
Financial Advisor
TATA AIA
09.2021 - 12.2023
Receptionist
Elite Educational Service
12.2020 - 12.2023
Therapist Manager Cum Receptionist
Isha Foundation
07.2018 - 07.2020
Therapist
Isha Foundation
05.2010 - 07.2016
Therapist
Sree Sankara Hospital
03.2009 - 01.2010
Therapist
Sree Sankara Arya Vaidyasala
03.2008 - 05.2009
Diploma in Ayurveda Panchakarma - Ayurveda Treatment And Medicine
Kottakkal Ayurveda Bhavan
Higher Secondary -
Government Boys Higher Secondary School
High School Diploma -
Government Higher Secondary School
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