Syeda Maria
Al Khobar,13
Summary
Dynamic professional with a proven track record at Union Cafe, enhancing customer satisfaction by 25% through effective training programs. Skilled in cash handling and data integrity, I excel in fast-paced environments, leveraging strong communication and organizational abilities to drive team performance and operational efficiency.
Overview
8
8
years of professional experience
Work History
Cashier
Salt Al Bahra
Khobar , Saudi Arabia
12.2024 - Current
- Scanned items and checked pricing on cash register for accuracy.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer inquiries regarding restaurants policies and procedures.
- Greeted customers and answered any questions they had about the restaurants products and services.
- Resolved customer complaints professionally in accordance with restaurants policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
Administrator
Blue Sky Consultancy
Islamabad
05.2023 - 07.2024
- Data Entry Clerk: - Accurately input and maintain large volumes of data into company databases and software systems, ensuring data integrity and confidentiality
- Reduced operational costs by 15% through efficient resource allocation and process optimization
- Improved client satisfaction scores by 20% through enhanced feedback mechanisms and service improvements
- Increased staff productivity by 30% by streamlining communication channels and improving workflow processes
Restaurant Admin
Union Cafe
Islamabad
01.2021 - 04.2023
- Greeted and assisted an average of 50-100 customers daily, ensuring a welcoming and friendly atmosphere
- Accurately processed cash, credit, and mobile transactions, handling up to BD 2000 in daily sales
- Managed admin tasks for a restaurant with a seating capacity of 150, handling high-volume operations
- Increased staff productivity by 20% by implementing a new scheduling software
- Reduced customer complaints by 25% by developing a new training program for staff
- Coordinated 50+ weekly staff schedules ensuring optimal coverage and efficiency
Administrator
KONYALI-Ahmed Usta
Juffair
08.2019 - 12.2019
- Managed a diverse range of customer orders efficiently and accurately, utilizing point-of-sale (POS) systems to process transactions swiftly
- Proficiently handled cash, credit card, and mobile payment methods with precision, ensuring balanced cash registers at the end of shifts
- Collaborated closely with kitchen staff and servers to coordinate order fulfillment and ensure timely delivery of meals to guests
- Effectively communicated special requests and modifications to kitchen personnel, facilitating seamless execution and minimizing errors in order preparation
- Managed cash drawer accurately throughout shifts, including opening and closing procedures, and reconciled transactions to maintain financial integrity
- Conducted end-of-day cash counts and completed required paperwork in compliance with company protocols and accounting standards
Accountant/ Admin
Lifeline documents and clearance
Manama
01.2017 - 07.2019
- Prepare financial reports and examine financial statements for accuracy and compliance
- Assist with compiling tax information, preparing tax returns and coordinating tax payments for clients
- Identify areas in which clients can reduce expenses and improve profits, with client savings
- Received payments, posted transactions and monitored accounts for due issues
Education
Accounting & Finance
National University of Modern Languages
Islamabad01-2024
Intermediate - Commerce
GGDC Karachi
KarachiSkills
- Organization
- Time Management
- Communication
- Technology Skills
- Attention to Detail
- Problem-Solving
- Customer Service
- Data Entry
- Data Integrity
- Multitasking
- Cash handling
- Point-of-sale operation
- Reports and documents
- Team collaboration
- Transaction handling
Languages
5, 5, 3
Languages
English
First Language
Urdu
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Arabic
Beginner
A1
Timeline
Cashier
Salt Al Bahra
12.2024 - Current
Administrator
Blue Sky Consultancy
05.2023 - 07.2024
Restaurant Admin
Union Cafe
01.2021 - 04.2023
Administrator
KONYALI-Ahmed Usta
08.2019 - 12.2019
Accountant/ Admin
Lifeline documents and clearance
01.2017 - 07.2019
Accounting & Finance
National University of Modern Languages
Intermediate - Commerce
GGDC Karachi
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