Taiba Quraish
Summary
Dedicated Production Officer experienced in facilitating clients' products and improving service quality for all customers with strong attention to detail and juggling multiple tasks. My experience of maintaining and managing clients has prepared me to take on this challenging new role with room for growth and advancement. I'm committed to handling claims expeditiously and a driven performer equipped to handle multiple administrative tasks effectively with highly investigative skills when processing claims.
Overview
8
8
years of professional experience
Work History
Production Officer
MedNet (Munich Re health insurance)
2018 - 2024
- Issuing new policies, Renewals & endorsements
- Mainly product design should be completed within an agreed timeline by the production department per product type (complex / simple) and we had got a high client's satisfaction by delivering the required in specified period
- Translate benefits & coverage criteria into system language & logic according to the demand of PIC
- Troubleshooting existing products to be updated & corrected as per PIC requests
- Investigate coverage issues/incidents which are raised by PIC as we are communicating with them in a proper way with mutual suggestions for more enhancement
- Testing new system/product feature releases & related documentation in line with business & regulatory requirements and thus reflected our accuracy of the workflow
- Conducting periodical meetings
- Co-operating with other departments regarding any requests.
Claims Assistant
Trust Reinsurance & Insurance Company
08.2016 - 01.2017
- Processing claims for different types of insurance (Motor, Marine, Properties)
- Dealing with brokers for payments requests
- Conducting periodical meetings
- Co-operating with credit control department for settlement purposes.
Administrative Assistant
Quraish Tower Construction
05.2013 - 06.2016
- Scheduling meetings & appointments
- Ordering stock of office supplies
- Issuing financial statements.
Financial Advisor (Customer Service)
Ahli United Bank (Legal & General)
05.2012 - 04.2013
- Dealing with walking-in customers for saving scheme products
- Issuing life insurance policies
- Conducting periodical meetings.
Motor Underwriting Support
Royal & sun Alliance Insurance Company
05.2009 - 04.2011
- Dealing with agencies, brokers & direct customers
- Issuing motor policies & endorsements
- Co-operating with claims departments for related requests.
Trainee
National Bank of Bahrain (Commercial Banking Department)
- Preparing financial statements for traders & corporates
- Issuing overdrafts, deposit, letter of guarantee & letter of credit.
Education
B.Sc. in Banking and Finance -
University of Bahrain
2009
Associate Diploma in Banking and Finance -
University of Bahrain
2006
Secondary certificate - Commercial Section -
Omaima Bint Al-Nouman Secondary Girls School
2004
Skills
- Good commands of Spoken & written Arabic & English languages
- MS Word, MS PowerPoint, MS Excel, MS Money, Internet Applications
- Team working, Analytical Thinker, Presentation & Communication skills, Conscientious, Swift Grasper, Ability to work under pressure
- Insurance claims processing
- Account management
- Thorough claims reviews
- Health insurance industry knowledge
- Data security procedures
- Payment posting
- Medical Coding
- Insurance Verification
- Medical Billing
- Medicare Regulations
- Medicaid Guidelines
- Medical record review
- Medical terms and procedure knowledge
Professional Studies
- Medical Insurance, BIBF, Nov 2022
- Award in Financial Planning CII, BIBF, Jan 2012
Activities
- University of Bahrain – (Business symposium "Islamic Banks, Rules & Features"), 12/21/2008, 12/23/2008
- University of Bahrain – (The International Conference on Business Globalization in the 21st Century "Challenges & Opportunities"), 04/21/2008, 04/22/2008
- University of Bahrain – (Workshop in Investment Timing & Market Psychology by Ron William), 11/19/2006, 11/19/2006
- University of Bahrain – (Leadership Qualities Workshop), 11/24/2005, 11/24/2005
Languages
Arabic
Native language
English
Advanced
C1
References
Available upon request.
Hobbies and Interests
Reading, corresponding, Shopping& traveling, surfing the internet.
Timeline
Claims Assistant
Trust Reinsurance & Insurance Company
08.2016 - 01.2017
Administrative Assistant
Quraish Tower Construction
05.2013 - 06.2016
Financial Advisor (Customer Service)
Ahli United Bank (Legal & General)
05.2012 - 04.2013
Motor Underwriting Support
Royal & sun Alliance Insurance Company
05.2009 - 04.2011
Production Officer
MedNet (Munich Re health insurance)
2018 - 2024
Trainee
National Bank of Bahrain (Commercial Banking Department)
B.Sc. in Banking and Finance -
University of Bahrain
Associate Diploma in Banking and Finance -
University of Bahrain
Secondary certificate - Commercial Section -
Omaima Bint Al-Nouman Secondary Girls School
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