TIMOTHEE NJANJO EPOH
Manama,Bahrain
Summary
Resourceful Sales Executive with over five years of experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategise and improve sales approaches.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work history
Sales Executive
Peekabookids
Seef, Manama
2023.08 - Current
- Managed key client accounts meticulously, ensuring consistent delivery of service excellence leading to nurturing long-term partnerships.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Identified new business opportunities that enhanced growth potential of our company.
- Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
- Conducted comprehensive market research for identification of emerging trends in consumer behaviour, contributing towards strategic planning process accordingly.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
- Fostered positive team environment, resulting in increased morale and performance amongst staff members.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
- Maintained contact with customers throughout sales and pre-delivery process.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Provided customers with price information and handled financial transactions.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Delivered high sales performance within budget to strict deadlines and targets.
- Produced sales and performance reports and delivered to senior management and stakeholders.
- Built rapport with new and existing customers from diverse cultural backgrounds to maximise sales opportunities.
- Used management software and data analysis to forecast product demand.
- Handled high-volume telesales enquiries within call-time targets.
Sales man
Song Toy
Al Muharraq, Muharraq
2020.11 - 2022.12
- Tailored sales presentations to meet specific client needs and preferences.
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Utilised comprehensive understanding of our product range to advise customers effectively.
- Participated actively in trade shows, increasing brand awareness amongst potential clients.
- Established new client relationships, resulting in expanded business opportunities.
- Conducted market research to stay abreast of industry trends and competitors' strategies.
Education
Diploma of Elementary Education (CAPIEMP) -
Government Teacher Training College
Kumba - Cameroon 2011.10 - 2013.08
A-Levels -
C.C.C.H.S
Kumba - Cameroon 2009.09 - 2011.08
Ordinary Levels -
G.B.H.S. Kossala
Kumba - Cameroon10.2007
Skills
- Retail software utilization
- Customer relationship management
- Client support and service
- E-commerce sales
- Root cause problem-solving
- Communication proficiency
- Safety consciousness
Languages
English
Fluent
French
Fluent
Arabic
Beginner
Affiliations
- Researcher
- Atletism
- Arts and craft
- Sports
References
References available upon request.
Timeline
Sales Executive
Peekabookids
2023.08 - Current
Sales man
Song Toy
2020.11 - 2022.12
Diploma of Elementary Education (CAPIEMP) -
Government Teacher Training College
2011.10 - 2013.08
A-Levels -
C.C.C.H.S
2009.09 - 2011.08
Ordinary Levels -
G.B.H.S. Kossala