Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic
Towfiq Ahmed

Towfiq Ahmed

Riffa

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Receptionist(Front Office Agent)

Guest Service Agent
05.2023 - Current
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
  • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
  • Maintained awareness of types of rooms available in different resort locations.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.

CASHIER&WAITER

NEON BURGER BH
  • CASHIER&WAITER, Riffa,east
  • Manage transactions with customers using cash registers
  • Cross‑sell products and introduce new ones
  • Resolve customer complaints, guide them and provide relevant information
  • Greet customers when entering or leaving the store
  • Maintain clean and tidy checkout areas
  • Good communications with costumers and provide them satisfaction as per needed

WAITER

BAR ATTENDER
  • Oman
  • Takecare for costumers orders
  • Provide attentive costumer services
  • Help with cleaning
  • Recommended menu items
  • Process costumers payments communication well with staff

FRONT DESK AGENT

AL BAHJA HOTEL
06.2022 - 05.2023

WAITER

BAR ATTENDER(AL BAHJA HOTEL OMAN)
02.2019 - 02.2020

Skills

  • OPERA Room Reservations
  • MS WORLD
  • MS EXCEL
  • COLLABORATION
  • ARABIC SPEAKER

Certification

S.S.C Examination (COMPUTER SCIENCE) S.S.C Examination (COMPUTER SCIENCE) Sep 2013 - Jul 2015 Intermediate (COMMERCE)from board of Karachi Sep 2015 - Jul 2017 Education and Qualifications

Languages

Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Receptionist(Front Office Agent)

Guest Service Agent
05.2023 - Current

FRONT DESK AGENT

AL BAHJA HOTEL
06.2022 - 05.2023

WAITER

BAR ATTENDER(AL BAHJA HOTEL OMAN)
02.2019 - 02.2020

CASHIER&WAITER

NEON BURGER BH

WAITER

BAR ATTENDER
Towfiq Ahmed