Summary
Overview
Work History
Education
Skills
Languages
Achievementsawards
Projects
Certification
Timeline
Generic
Vanitha Reynold

Vanitha Reynold

Bahrain

Summary

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
Certification

Work History

Assistant Manager -Customer Solutions Specialist

Ebrahim Khalil Kanoo
  • Led a team responsible for managing and resolving customer complaints across various business divisions
  • Collaborated closely with the legal division to ensure compliance with regulations and resolve escalated cases
  • Implemented effective complaint management strategies to enhance customer satisfaction and loyalty
  • Worked in Salesforce, complaint management.

Counselor and Event Coordinator

The Asian School
  • Developed and delivered active learning activities to early learners
  • Increased standardized test scores by implementing creative coursework into the curriculum
  • Received Teacher of the Year Award after demonstrating strong skills in teacher/parent communication
  • Planned and executed social media campaigns, and webinars for various projects.

Corporate and Insurance Manager

Dar Al Shifa Medical Centre
  • Developed a dedicated Team for CRM with objectives and vision for Strategic implementation of growth strategies
  • Set up CRM department, headed and coached 10 CRM practitioners, Front Office Managers, and Back End operations Team
  • Designed CRM operations by aligning staff, processes, and technology for proactive customer engagement.

Public Affairs Specialist

Asia Pacific International School
  • Developed content for the intranet and a strong communication strategy for company programs and internal announcements
  • Maintained public affairs sponsorships and cultivated strong relationships to support revenue growth.

Customer Experience Manager

Al Hilal Health Centre
  • Led 8 Centres of the Group, Heading the Customer Research Department
  • Developed Group CRM Vision, and Objectives for strategic implementation of CRM across the centres
  • Managed approximately 160 CRM team professionals from divisions of Contact center/Database/Marketing/Sales/Training/Front office/Recruitment.

Customer Experience Manager

Bennett Coleman and Company Limited, Times of India
  • Developed and executed hiring events partnering with 12 local community organizations; facilitated and delivered presentations showcasing career opportunities.

Customer Experience Manager

Air India
  • Designed and implemented better customer service protocols to enhance satisfaction; revamped training procedures to boost safety ratings and improve performance.

Education

MBA in Project Management -

Bir Tikendrajit University

Graduation in English Literature -

World Classical Tamil University

Diploma in Montessori Teaching Practice -

International Montessori Teacher Training Practice

Diploma in Psychology and Career Counseling -

Institute of Teachers Training

Diploma in Airlines and Travel Management -

Vogue Institute of Travel Technology

Diploma in Health Inspector Course -

All India Institute of Local Self Government

Skills

  • Teamwork
  • Problem Solving
  • Leadership
  • Public Speaking
  • Critical Thinking
  • Adaptability
  • Emotional Intelligence

Languages

Malayalam
English
Tamil
Hindi
Kannada

Achievementsawards

  • JCI Accreditation Achievement: Played a pivotal role as a core team member in securing JCI Accreditation for the Badr Al Samaa Group of Hospitals.
  • Ministry Appreciation for Medical Camp Organization: Received appreciation from the Ministry for exemplary efforts in organizing and conducting medical camps.
  • Leadership in Health Camps Organization: Successfully organized health camps in ministry-aided schools and corporate establishments.
  • Management of VVIP Blood Donation Camp: Skillfully handled interactions with the Chief Minister of Bhopal, Political Leaders, and VVIPs.
  • Recipient of the American Medathon Award: Awarded for excellence in Debate Competition held in the Kingdom of Bahrain.
  • First Aid Senior Certificate: Achieved from the esteemed St. John Ambulance Association.
  • Appreciation Certificate from KHK MMA: Recognized for providing commendable annual and regular medical check-ups for athletes.

Projects

Complaint Management Project, Ebrahim Khalil Kanoo Employment Medical Check Up for Companies, Badr Al Samaa Group of Hospitals Recycling and Awareness Project, Asia Pacific International School

Certification

  • Salesforce Certified Administrator

Timeline

Assistant Manager -Customer Solutions Specialist

Ebrahim Khalil Kanoo

Counselor and Event Coordinator

The Asian School

Corporate and Insurance Manager

Dar Al Shifa Medical Centre

Public Affairs Specialist

Asia Pacific International School

Customer Experience Manager

Al Hilal Health Centre

Customer Experience Manager

Bennett Coleman and Company Limited, Times of India

Customer Experience Manager

Air India

MBA in Project Management -

Bir Tikendrajit University

Graduation in English Literature -

World Classical Tamil University

Diploma in Montessori Teaching Practice -

International Montessori Teacher Training Practice

Diploma in Psychology and Career Counseling -

Institute of Teachers Training

Diploma in Airlines and Travel Management -

Vogue Institute of Travel Technology

Diploma in Health Inspector Course -

All India Institute of Local Self Government
Vanitha Reynold