Vaseem Khan

• Making weekly schedules for Captains and managing their attendance and monthly time sheet.
• Supervising and coordinating with gatekeepers for smooth workflow, according to the mall security management.
• Solving issues related to the riders and orders.
• Coaching riders on good behavior, appearance, performance, and safety precautions.
• Supporting captains and managers in different tasks.
• Helping vendors and riders if facing issues for smooth operation.
• Follow up with vendors for delayed orders.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.

• A Mall Runner is responsible for delivering the food items from the restaurants to the riders in a designated waiting area.
• They are responsible for ensuring that each rider receives the correct order, as per their order ID.
• To check the cleanliness of the riders, ensure the rider picks up the order after receiving the food item to be dispatched to the customers.
• Set performance expectations for the team, monitoring progress towards goals, and providing constructive feedback as needed.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

• Enhanced client satisfaction by delivering high-quality work within deadlines.
• Strengthened client relationships with consistent communication and timely project updates.
• Completed on-time deliveries by choosing best and most efficient routes.
• Managed customer inquiries and complaints in polite and professional manner.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Delivered packages to customer doorsteps and business offices.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Inspected and maintained delivery vehicles regularly to keep in safe working order.

Completed rush deliveries on tight timetables to satisfy customer needs.

Maintained strong relationships with clients through proactive communication and personalized service.

Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Managing the day-to-day requirements of the pest control operations team.
• Ensure that resources and team members are efficiently utilized, rotas are planned and executed in line with the plans.
• Allocate the pest control teams to site locations in line with project and mobilization plans.
• Delegating project tasks to operations team members, monitor the completion of the tasks from open to close
• Assist with project mobilization and demobilizations under the guidance of the Mobilisation Manager
• Ensuring that the teams have all the equipment and tools required to execute landscaping works
• Manage the team of site operations technicians.
• Ensure the performance of the team is managed in line with the role expectations
• Maintain good relationship with the team and encourage proactiveness
• Collation of all process trackers weekly with action plans to manager
• Escalate issues when timelines or project milestones are not going to be met.
• Streamlined operational efficiency by implementing effective pest control strategies tailored to specific situations.
• Implemented new technology solutions to improve the accuracy of reporting and tracking client services.
• Reduced callbacks and increased service quality with thorough inspections and consistent followups.
• Directed a team of pest control technicians, providing training and supervision for optimal performance.
• Conducted regular quality assurance checks on technician work, upholding high standards of service excellence.
• Enhanced customer satisfaction by promptly addressing and resolving pest issues in residential and commercial properties.
• Coordinated preventive maintenance programs for clients'' properties, reducing the risk of future infestations.
• Established partnerships with local vendors to secure competitive pricing on supplies without sacrificing quality.
• Ensured adherence to safety protocols, maintaining a record of zero work-related injuries during tenure as supervisor.
• Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
• Collaborated with other departments to develop integrated pest management plans for clients.
• Educated and advised customers on preventive measures to reduce pest infestations.
• Applied pesticides to inside and outside of structures utilizing company protocols.
• Inspected commercial and residential buildings and structures for pest issues.
• Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
• Performed general pest control solutions such as bed bug and termite inspections and treatments.
• Drove to customer residences and places of business to inspect for pests.
• Fostered excellent service leading to positive online reviews.

• Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
• Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
• Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
• Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
• Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
• Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
• Assisted in hiring process by interviewing potential candidates and selecting top performers.
• Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
• Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
• Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
• Increased employee performance through effective supervision and training.
• Evaluated employee performance and developed improvement plans.
• Placed orders for housekeeping supplies and guest toiletries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Trained and mentored new staff on cleaning and safety protocols.
• Addressed customer feedback and complaints to maximize satisfaction.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Maintained required records of work hours, budgets and payrolls.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Established and enforced safety protocols and guidelines for staff.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.

• The supervision of all cleaning staff focuses on their performance in terms of standards of cleanliness and their behavior while on duty.
• Train new employees and assign duties.
• Ensuring that a first-class cleaning service is delivered to all areas of the building
• Reviewing work schedules.
• Ordering of cleaning materials.
• Monitoring of all cleaning activities.
• Ensuring all staff are aware of the Health and Safety policies and procedures.
• Controlling and monitoring the usage of cleaning materials to avoid or minimize waste and/or misuse.
• Providing any form of required assistance to cleaners while they carry out their duties.
• Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
• Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assisted in hiring process by interviewing potential candidates and selecting top performers.

• Initial Approval from the Concerned Ministry & Depts
• Name & Activity Approval
• Company license registration with Article of Association notarized in the court
• Company Immigration/Labor Approval
• Drafting of all legal documents for the registration of the company
• Visas for Partners / Investors and Employment processed
• Bank account setup
• Registration of Trade Mark and Patents
• Adding and/or removal of business activities and branches
• Transfer of ownership.

• Supervise and train drivers for pick and drop of company staff
• Supervise vehicles' maintenance and repair work.
• Complete and maintain up-to-date vehicle maintenance reports.
• Maintain work area in a clean and safe manner.
• Maintain open communications with the Operations Director, ensuring timely reporting on a daily basis.
• Investigate and complete a written report on accidents and incidents, and submit it in a timely manner to the director of operations.
• Aggressively complete any and all other duties assigned to ensure smooth operations throughout the company.
• Increased operational efficiency by optimizing transport routing and scheduling.
• Managed fleet maintenance schedules to reduce downtime and increase vehicle lifespan.