Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Attributes
Personal Information
Hobbies and Interests
swimming
Languages
Timeline
Generic
VICTOR NJUNG'E KINUTHIA

VICTOR NJUNG'E KINUTHIA

Hawar, Durrat

Summary

Passionate lifeguard with a strong foundation in lifeguard fundamentals and leadership principles. Seeking to contribute to a well-organized swim developmental program. Dedicated to promoting organizational goals and fostering a working culture that encourages universal teamwork and mission accomplishments. Eager Kenyan professional motivated to tackle challenges and provide innovative solutions in lifesaving and swimming instruction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Pool Attendant

Hawar Resort by Mantis
12.2024 - Current
  • Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
  • Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
  • Monitored access to entry and exit points to avoid congregating.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Facilitated engaging water-based activities to enhance recreational experience for guests.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Monitored weather conditions to make timely decisions regarding pool closure or activity adjustments.
  • Assisted in training of new pool attendants, sharing knowledge and best practices.
  • Coordinated with lifeguard team to conduct regular emergency drills, enhancing preparedness.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Educated guests on water safety, contributing to safer swimming environment.
  • Assisted in setting up and breaking down equipment for special events held at the pool area.

Public Service Vehicle Attendant

Mwinjoyo Sacco
01.2024 - 11.2024
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.

Fruit Maker/Smoothie Maker

Sky 'D' Lite Cafe
12.2022 - 12.2023
  • Streamlined workflow through efficient ingredient preparation and organization.
  • Resolved customer complaints professionally, ensuring they left satisfied with their experience at the store.
  • Increased efficiency by prepping fruits and vegetables ahead of time for easy access during busy periods.
  • Provided personalized recommendations for customers with dietary restrictions or allergies, ensuring their needs were met safely and deliciously.
  • Educated customers about the nutritional benefits of various ingredients, encouraging healthier choices.
  • Prepared and served juices and blended drinks.
  • Enhanced customer satisfaction by crafting high-quality, customized smoothies based on individual preferences.
  • Increased repeat business with exceptional customer service and friendly interactions.
  • Maintained a clean and sanitary workspace, adhering to health department standards for food safety.
  • Managed cash register transactions accurately while handling customer payments securely and efficiently.
  • Assisted in inventory management, ensuring adequate stock levels of ingredients and supplies.

Education

Certificate of Lifesaving - Lifesaving, First Aid, CPR And Pool Maintenance

YMCA Kenya
Nairobi, Kenya
06-2024

Kenya Certificate of Secondary Education -

Kirangari High School
01.2020

Kenya Certificate of Primary School -

Moni Ideal Primary School
01.2016

Skills

  • Principles of management
  • Effective observer
  • First aid, CPR and Pool safety
  • Lifeguard operations and Water rescue techniques
  • Attention to detail
  • Team building
  • Customer service and excellent communication skills
  • Guest relations
  • Conflict resolution
  • Problem solving
  • Activity facilitation and Team coordination
  • Emergency preparedness

Accomplishments

Earned a certificate of achievement from the Bear Grylls survival academy

Certification

  • National course in pool maintenance, YMCA- Kenya, 2024
  • Lifesaving Techniques, YMCA- Kenya, 2024
  • Aquatic First Aid course, YMCA -Kenya, 2024
  • Swimming instructor course, YMCA-Kenya, 2024

Attributes

  • Great management skills
  • Excellent communication skills
  • Problem solving skills
  • Self-motivated, creative & adaptable
  • Customer service skills
  • Ability to work well with others, accept criticism and work well under pressure
  • Customer service and communication
  • Time management and problem-solving
  • Thorough and attention to detail
  • Excellent verbal communication skills
  • A desire to help people
  • Active listening skills
  • A good memory
  • Able to carry out basic tasks on a computer or hand-held device

Personal Information

  • Gender: Male
  • Religion: Christian (Seventh-day Adventist)

Hobbies and Interests

  • Swimming
  • Listening to Music
  • Playing Basket Ball
  • Socializing

swimming

Everyday

Languages

English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

Timeline

Pool Attendant

Hawar Resort by Mantis
12.2024 - Current

Public Service Vehicle Attendant

Mwinjoyo Sacco
01.2024 - 11.2024

Fruit Maker/Smoothie Maker

Sky 'D' Lite Cafe
12.2022 - 12.2023

Kenya Certificate of Primary School -

Moni Ideal Primary School

Certificate of Lifesaving - Lifesaving, First Aid, CPR And Pool Maintenance

YMCA Kenya

Kenya Certificate of Secondary Education -

Kirangari High School

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VICTOR NJUNG'E KINUTHIA